How to solve No sound or Image distortion after changing HDMI UHD color settings?

Last Update Date : Apr 09. 2018

 

[ Symptom ]

 - When customer changes the settings of HDMI UHD color settings

    (MENU → PICTURE → PICTURE OPTIONS),

   TV does not have sound or image gets distored.

 

[ Affeced Model ]

 - 2014 UHD TV : HU7000, HU8500, HU8550, HU8700, HU9000

 

 

 The 2014 UHD TVs are designed to support HDMI 2.0 specification which could

 accept UHD 50P/60P 4:4:4 and 4:2:2 signals. If customer want to connect the

 devices with 50P/60P of UHD resolution, they need to change HDMI UHD color

 settings to "ON".

 

 However customer set it to "ON" with normal devices, TV might not have sound or proper picture.

 

 ■ How to change the settings of HDMI UHD color.

 

    1) Go to MENU and select PICTURE, PICTURE OPTION

        Picture option 

 

    2) Select HDMI UHD Color and then change the option to "On"

        HDMI UHD Color  

 

    3) Make sure to unplug the selected HDMI cable.

        HDMI UHD color 2 

 

    4) Then TV shows "HDMI UHD Color" on Info Banner.

        HDMI UHD Color on Info banner 

 

      ※ If customer has weird sound and picture issues after changing "HDMI UHD Color" settings,

          please change it to "Off"

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.

E-mail

We will respond to your queries soon.

Escalation to CEO Office

Write directly to the CEO office and you will get a response back soon

Call

0800 - 72678Samsung

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Find the nearest place where you can get your issue fixed.

Contact Us