Samsung Care+

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Certified care by Samsung experts

Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.

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Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Water Damage

Fully soaked? Don’t worry about it.

Shattered Screen

Crashed and smashed? We'll fix it.

Unexpected Slip

Dropped it from your hands? No need to worry.

Here's what's covered

Accidental damage

Get the unlimited cover for cracks, drops or spills.2

24/7 Expert Support

Reach us anytime through our Call Center or WhatsApp.

Water damage

Get hassle-free repair services for accidental damage caused by water or other liquids.

Global Coverage

Enjoy services anytime - anywhere

Unlimited Claims

Enjoy complete unlimited Accidental damage repair coverage.

Door To Door

We collect your device and deliver it back after repair - no store visit required.

Select your device to find out your coverage details5,6,7

Select your device to find out your coverage details<sup style="font-size: 16px; vertical-align: super;">5,6,7</sup>

Device Series

Monthly Accidental Damage

2 Years Accidental Damage (Unlimited Repairs)

1 Year Screen only

A0, A1

⃁ 9

179 ⃁

⃁ 49

A2, A3

⃁ 14

⃁ 299

⃁ 89

A5 and above

⃁ 19

⃁ 349

⃁ 129

S FE, S, S+

⃁ 25

⃁ 499

⃁ 199

S edge, S Ultra

⃁ 35

⃁ 599

⃁ 299

Flip

⃁ 40

⃁ 699

⃁ 299

Fold

⃁ 49

⃁ 899

⃁ 499

Tab A0–9

⃁ 19

⃁ 279

⃁ 99

Tab S FE

⃁ 25

⃁ 449

⃁ 179

Tab S+, Ultra

⃁ 30

⃁ 599

⃁ 229

Watch Series

⃁ 12

⃁ 199

Watch Ultra

⃁ 15

⃁ 249

Buds

⃁ 9

⃁ 149

Ring

⃁ 14

⃁ 279
Terms & Conditions Privacy policy

Upgrade with a higher trade-in value with Samsung Care+8

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Upgrade with a higher trade-in value with Samsung Care+8

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Upgrade with a higher trade-in value with Samsung Care+8

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How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase 

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

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2. Buy within 60 days of your purchase

You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 60 days of purchase (available in select stores). Search nearby Experience Stores.

Search nearby

Already a Samsung Care+ member? Sign in to view your plan.

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How to claim your benefits

Simply follow the steps below.

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Contact us

Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.

Kingdom of Saudi Arabia
Tel. 8002474357

Frequently Asked Questions

  • 1. What is Samsung Care+?

    Samsung’s protection plan for Galaxy devices in Saudi Arabia covering accidental damage (including liquid damage) via Authorized Service Centers using genuine Samsung parts, according to your Plan type and limits.

  • - 1-Year Screen Damage (SDH): one (1) screen repair per plan term.
    - 2-Year Accidental Damage (ADH): unlimited repair claims + one (1) replacement per plan term.
    - Monthly Pay (up to 36 months): unlimited repair claims + one (1) replacement per rolling 12-month period; Extended Warranty applies from month 25.
    A service fee applies per approved claim (see your Plan table/Plan Confirmation).

  • Cracks/breaks of the screen that affect functionality. Any additional damage beyond the screen may incur extra charges outside SDH.

  • Loss or theft, cosmetic-only issues, accessories, software faults unrelated to accidental damage, unauthorized repairs/modifications, pre-existing damage, normal wear and tear, misuse/gross negligence, illegal acts, force-majeure events, and other items listed under “General Exclusions” in the T&Cs.

  • Customers of legal age with new devices purchased in KSA from Samsung official channels (not second-hand) and with no existing damage. Purchase with the device or within 60 days (subject to eligibility).

  • - 12 months: Screen Damage.
    - 24 months : Unlimited Claims.
    - Monthly Pay: up to 36 months; renews monthly.

  • Report the incident within 15 days. Keep your device’s IMEI ready (15 digits). We will assess and guide you to an Authorized Service Centre or Pick-Up/Drop-Off where available. Do not hand over the device until claim approval is confirmed. Pay the applicable service fee after approval.

  • At Samsung Authorized Service Centers using genuine Samsung parts. If the device is Beyond Economical Repair (BER), repair/replacement/cash compensation is handled per your plan.

  • The plan is linked to your device’s IMEI and is non-transferable. Data/content is not covered; back up and remove locks before service.

  • Upfront 1-year/2-year plans: cancel within 30 days of plan start for a full refund if no claim has been made; after 30 days, no refund. Monthly Pay: you can stop renewal at any time; the current month’s fee is non-refundable.

  • The plan may be terminated for reasons set out in the T&Cs (e.g., fraud/misuse). Material changes will be notified in accordance with the T&Cs.

  • Governed by the laws of the Kingdom of Saudi Arabia; KSA courts have jurisdiction. Documentation is available in English and Arabic. Provider: Samsung Electronics Saudi Arabia Ltd. (Riyadh).

  • Republic of Korea, USA, Canada, Mexico, Uganda, Vietnam, Singapore, New Zealand, Indonesia, Thailand, Philippines, Malaysia, India, Taiwan, Hong Kong, United Kingdom, England, Germany, Spain, Portugal, France, Czech Republic, Mozambique, Italy, Belgium, Netherlands, Romania, POLAND, Denmark, Finland, Norway, Sweden, Austria, Switzerland, Reunion, United Arab Emirate, UAE, Bahrain, Kuwait, Qatar, Saudi Arabia, Mauritius, South Africa, Zambia, Cote d'Ivoire, Ghana, Nigeria, Senegal, Ethiopia, Kenya, United Republic of Tanzania.
  • Device and screen images simulated for illustrative purposes.
  1. A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
  2. Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
  3. Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
  4. Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
  5. Please refer to approximate service fees at https://www.samsung.com/sa_en/support/screen-repair-price/
  6. Samsung Care+ prices are subject to change without notice.
  7. Samsung Care+ coverage may vary by country, model and deductibles may apply.
  8. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.