Samsung Care+,
A worry-free total care service

Plan for the unplanned with extended coverage

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line. A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”. A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.
samsung care plus samsung care plus

Life happens but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy phone. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air. A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Here’s what’s covered

Foldable

Galaxy S, Note Series & Tab S

Galaxy FE series & Tab FE

Product Features

2 Years

1 Year

2 Years

1 Year

2 Years

1 Year

Extended Warranty

No

No

No

No

No

No

Accidental Coverage

3 Claims

2 Claim

3 Claims

2 Claim

3 Claims

2 Claim

Battery Replacement

Covered

Covered

Covered

Covered

Covered

Covered

Repair Coverage

KSA Only

KSA Only

KSA Only

KSA Only

KSA Only

KSA Only

Price RRP (Including VAT)

SAR 999

SAR 599

SAR 599

SAR 349

SAR 399

SAR 249

Excess per Claim (Including VAT)

SAR 484

SAR 484

SAR 184

SAR 184

SAR 109

SAR 109

*Samsung Care+ prices are subject to change without notice.

How is it better than the warranty?

  • Basic manufacturer warranty covers:

    ∙ Phone defects
    ∙ Remote diagnostics and setup
    ∙ Walk-in for same-day repairs at service centers around Saudi Arabia
  • ∙ Screen Protection - Covers front screen and in screen damage for 1 year or 2 Years.
    ∙ Accidental Damage & Liquid Damage - Covers accidental front & back screen damage & liquid damage for up to 2 years.
  • ∙ Loss of the product
    ∙ Deliberate damage
    ∙ Cosmetic damage
    ∙ Pickpocketing
    ∙ Theft with no force, violence or threat of it
    ∙ Lack of reasonable care
    ∙ Damages due to normal wear and tear
    . And more according to the SC+ Terms & Conditions

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone. Just choose one of the online or offline options below.

A closeup view shows a woman standing at a table. Her left hand sits on top of a package with a mailing label on it, and her right hand is operating a laptop computer. Packing tape, scissors, and a Stanley knife are also sitting on the table.

Buying a new Galaxy from Samsung.com and want to protect it at the same time?

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone. Just choose one of the online or offline options below.

An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Add Samsung Care+ to your order

From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart.

An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

2. Complete your purchase agreeing on the program appliacble Terms and Conditions.

Head to the checkout to buy your phone and Samsung Care+ plan at the same time.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered.

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

A closeup view from the side shows a seated woman holding a smartphone with both hands. She wears a backpack and there is a suitcase beside her.

Need coverage for your Galaxy?

Purchase Samsung Care+ at your nearst Samsung Experience Store during or after purchase of a new Galaxy device to protect it from the unexpected.

An icon for Step 1 of the Samsung Care+ Online Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Visit your nearest Samsung Experience Store in the KSA

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store

An icon for Step 2 of the Samsung Care+ Online Store purchase process: a hand holding a credit card.

2. Complete your purchase

Head to the checkout to buy your phone and Samsung Care+ plan at the same time.

An icon for Step 3 of the Samsung Care+ Online Store purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered.

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.

Claims and Support

Two women are sitting inside together behind a laptop computer. One of the women smiles and indicates something on the screen to the other woman. Two women are sitting inside together behind a laptop computer. One of the women smiles and indicates something on the screen to the other woman.

Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.

Kingdom of Saudi Arabia
Tel. 8002474357

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it:

Make a claim or check your coverage.
For more information, go to www.samsung.com/sa_en/support/

Start here.
Discover the right Galaxy for you

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • Where can I purchase Samsung Care+?

    You can purchase Samsung Care+ at the stores mentioned above under "Where to buy" section. For more information, please call 800-2474357.
  • If your phone is accidentally damaged, you’ll be covered. Just visit our authorized service centers in KSA to make a claim. Kindly note that you can only request a claim in KSA.
  • If your phone is accidentally damaged while traveling, you’ll be covered. Just visit our authorized service centers in KSA once you are back to make a claim. Kindly note that you can only request a claim in KSA.
  • Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
  • The excess on your Samsung Care+ is depends on device model, which must be paid before your claim can be processed.
  • If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
  • You can submit a claim request by visiting one of our Authorized Samsung Centers. Or you can initiate a claim instantly by contacting us on 8002474357.
  • Your Samsung Care+ plan allows you to claim up to three accidental damage repairs for a 2 year plan or two accidental damage repairs for a 1 year plan. Once all claims are consumed, the Samsung Care+ plan will be expired. Please read the SC+ Terms & Conditions for more details.
  • A9 You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 30 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.
  • The 'cooling off period' is within seven (7) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).
  • If you want to cancel your policy within the cooling off period and requesting a refund, Please check with the Retailer you purchased Samsung Care+ from.