Life happens but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy phone. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here’s what’s covered
Hardware
repairs
Get convenient repairs using genuine Samsung parts, from our authorised technicians.
Battery
replacement
Stay powered up with hassle-free battery replacements.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
3 claims within
2 years
Make up to 3 claims for repair or replacement 1 time within 2 years, and save with a low deductible per claim.
Product Features
|
2 Years
|
1 Year
|
6 Months
|
2 Years
|
1 Year
|
2 Years
|
1 Year
|
2 Years
|
1 Year
|
2 Years
|
1 Year
|
---|---|---|---|---|---|---|---|---|---|---|---|
Extended Warranty
|
No
|
No
|
No
|
No
|
No
|
No
|
No
|
No
|
No
|
No
|
No
|
Accidental Coverage
|
3 Claims
|
2 Claim
|
1 Claim
|
3 Claims
|
2 Claim
|
3 Claims
|
2 Claim
|
3 Claims
|
2 Claim
|
3 Claims
|
2 Claim
|
Battery Replacement
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Covered
|
Repair Coverage
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
KSA Only
|
Price RRP (Including VAT)
|
SAR 1099
|
SAR 699
|
SAR 399
|
SAR 599
|
SAR 349
|
SAR 399
|
SAR 249
|
SAR 349
|
SAR 249
|
SAR 169
|
SAR 89
|
Excess per Claim (Including VAT)
|
SAR 689
|
SAR 689
|
SAR 689
|
SAR 184
|
SAR 184
|
SAR 109
|
SAR 109
|
SAR 109
|
SAR 109
|
SAR 75
|
SAR 75
|
*Samsung Care+ prices are subject to change without notice.
How is it better than the warranty?
-
Basic manufacturer warranty covers:∙ Phone defects
∙ Remote diagnostics and setup
∙ Walk-in for same-day repairs at service centers around Saudi Arabia -
Samsung Care+ covers:∙ Screen Protection - Covers front screen and in screen damage for 1 year or 2 Years.
∙ Accidental Damage & Liquid Damage - Covers accidental front & back screen damage & liquid damage for up to 2 years. -
Does not cover:∙ Loss of the product
∙ Deliberate damage
∙ Cosmetic damage
∙ Pickpocketing
∙ Theft with no force, violence or threat of it
∙ Lack of reasonable care
∙ Damages due to normal wear and tear
. And more according to the SC+ Terms & Conditions
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone. Just choose one of the online or offline options below.
Samsung.com
Samsung Experience Stores
SAMSUNG.COM
Buying a new Galaxy from Samsung.com and want to protect it at the same time?
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone. Just choose one of the online or offline options below.
SAMSUNG EXPERIENCE STORES
Need coverage for your Galaxy?
Purchase Samsung Care+ at your nearst Samsung Experience Store during or after purchase of a new Galaxy device to protect it from the unexpected.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
STEP 1
Oops! You’ve dropped your phone on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
STEP 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
STEP 3
Visit your nearest Samsung Customer Service Center or contact 800-247-4357 for a convenient repair services provided by our trained professionals.
STEP 4
Your policy will be verified in a few minutes, as you complete payment for one time deductible charges. That’s it!
Claims and Support
Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.
Tel. 8002474357
It’s easy to find your IMEI number
To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it:
Make a claim or check your coverage.
For more information, go to www.samsung.com/sa_en/support/
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Find out more
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
Where can I purchase Samsung Care+?You can purchase Samsung Care+ at the stores mentioned above under "Where to buy" section. For more information, please call 800-2474357.
-
What do you mean by accidental damage?If your phone is accidentally damaged, you’ll be covered. Just visit our authorized service centers in KSA to make a claim. Kindly note that you can only request a claim in KSA.
-
What do you mean by worldwide cover?If your phone is accidentally damaged while traveling, you’ll be covered. Just visit our authorized service centers in KSA once you are back to make a claim. Kindly note that you can only request a claim in KSA.
-
Is cosmetic damage covered?Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
-
What is the excess?The excess on your Samsung Care+ is depends on device model, which must be paid before your claim can be processed.
-
What happens if my phone is replaced?If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
-
Where do I make a claim?You can submit a claim request by visiting one of our Authorized Samsung Centers. Or you can initiate a claim instantly by contacting us on 8002474357.
-
How Many Claims do I have?Your Samsung Care+ plan allows you to claim up to three accidental damage repairs for a 2 year plan or two accidental damage repairs for a 1 year plan. Once all claims are consumed, the Samsung Care+ plan will be expired. Please read the SC+ Terms & Conditions for more details.
-
When can I purchase Samsung Care +?A9 You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 30 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.
-
Is there a cooling off period?The 'cooling off period' is within seven (7) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).
-
How do I cancel my Samsung Care+?If you want to cancel your policy within the cooling off period and requesting a refund, Please check with the Retailer you purchased Samsung Care+ from.
Terms and conditions apply.*
Terms and conditions apply.*