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Frequently Asked Questions
When is Galaxy Unpacked and launch for the new Galaxy phones and new Galaxy Buds?
There are two key events for Samsung's new Galaxy smartphones phones and Galaxy Buds, Unpacked and launch, which follow the schedule below.
• The livestream of the Galaxy Unpacked event will be on February 25, 2026 at 09:00 PM KSA time. It's available for anyone to watch on Samsung.com, and you will be among the first to see the latest Galaxy mobile devices joining the Galaxy ecosystem.
• The official release date of the new Samsung models will be announced during the event.
What are the benefits of registering for the upcoming Galaxy Unpacked?
• If you register for the upcoming Unpacked event, you'll receive an invitation to the livestream as well as future Samsung events.
• You can receive a 100 eVoucher towards your purchase of new Galaxy products during the Pre-order period.
• If you complete a survey, you'll also be entered into a drawing for Galaxy products.
• The registration period starts on February 11, 2026 and lasts until February 25, 2026. Participation will not be possible after the Unpacked event. so make sure to apply in time!
- *Offer details may vary by country.
- *Notifications will only be sent to users who have first agreed to the Samsung Privacy Policy.
What makes these new S Series smartphones so innovative?
The new Galaxy smartphones are the next generation of our high-performing S Series smartphones, with hardware innovation and optimized software to be our most impressive smartphones yet. More will be revealed during Galaxy Unpacked!
Make sure to register for the Unpacked event so you don't miss out.
How do I pre-register for the next Galaxy Unpacked event?
Whether or not you already have a Samsung Account, you are able to easily pre-register for the Unpacked livestream on Samsung.com.
• You can easily register from this page, just scroll up to submit your application with your email and name.
• Detailed application steps:
1. Access event page: Go to the new Galaxy Unpacked Event page.
2. Apply: Click the 'Submit Application' button on the event page.
3. Enter info: Input your name and phone number.
4. Complete application: Coupons are emailed within a few days after registration.
• Registration can be combined with Samsung Account membership perks, so if you're not already a member, sign up to maximize your offers.
- *Offer details may vary by country.
- *Notifications will only be sent to users who have first agreed to the Samsung Privacy Policy.
What kind of user experience can I expect from Galaxy AI and the new One UI?
The Galaxy AI experience on the new One UI will feel smarter, more personalized and more seamless.
• Galaxy AI offers a personal AI experience, with a set of new AI features that are easy to use, giving you assistant-like support that helps streamline your days.
• The new One UI is designed to center your convenience with a deeply integrated AP platform. With smarter experiences that cater and adapt to your needs as time goes on, you'll enjoy greater productivity, easier communication and more ways to express yourself creatively.
• Register for Galaxy Unpacked to be among the first to experience the new Galaxy AI.
Go to Galaxy AI
How easy is it to switch to Galaxy?
It's simple to switch to Galaxy, even if you're on iOS or another Android phone, and it's possible in just a few simple steps, designed by Samsung for a smooth process.
• First, check your Trade-In eligibility to see if your phone qualifies for instant credit toward your new device, even if it's from another brand or has a cracked screen.
• Next, when you get ready to switch phones, use our Smart Switch app to transfer your data wirelessly. Move photos, contacts, apps and more from your old device in one go.
• Finally, send in your old phone. If you signed up for the Trade-In program, simply return your previous device to Samsung and enjoy your new Galaxy.
Go to Switch to Galaxy
- *Trade-in promotion details may vary by region/country/carrier.
- *Wired transfers from Android™ devices require the receiving device to have Android™ 5.0 or later and the sending device to have Android 5.0™ or later. Transfers can be completed without a cable through a wireless connection. For wireless connections, the receiving device must have Android™ 5.0 or later and the sending device must have Android™ 5.0 or later. Open Smart Switch Mobile in “Settings” on the receiving Galaxy device or download the Smart Switch Mobile app from the Galaxy Store. Data, content and apps available for transfer may vary by transmission method.
- *Wired transfers from iOS require the receiving device to have Android™5.0 or later and the sending device to have iOS 5 or later. Transfers can be completed without a cable through a wireless connection or iCloud. For wireless connections, the receiving device must have Android™ 5.0 or later and the sending device must have iOS 12 or later. iCloud transfers require the receiving device to have Android™ 5.0 or later and the sending device to have iOS 5 or later. Open Smart Switch Mobile in “Settings” on the receiving Galaxy device or download the Smart Switch Mobile app from the Galaxy Store. For wireless transfers, download Smart Switch for iOS from the App Store on your iPhone or iPad. Data, content and apps available for transfer may vary by transmission method. Contacts, gallery, videos, calendars and reminders can be transferred wirelessly from an iOS device.
- *It is recommended to use a wired connection when transferring diverse sets of data at once.
What's the difference between Galaxy Unpacked registration benefits and pre-order benefits, and can I receive both?
The benefits when registering for Galaxy Unpacked and the benefits when pre-ordering your new Galaxy device are different, but you can receive and use both!
• Unpacked registration is open to everyone before product launch, offering benefits for future purchases to those who register. And if you additionally participate in surveys, you'll be entered into a drawing to win Galaxy products.
• Pre-order means reserving and purchasing Galaxy products, and as a result pre-order customers get benefits specific to the purchased products.
• When you register for Galaxy Unpacked and then participate in the Pre-order period after the event, you can receive both benefits. Make sure you register before February 25, 2026 so you can get the best deals!
- *Offer details may vary by country.
- *Notifications will only be sent to users who have first agreed to the Samsung Privacy Policy.
What should I do if I didn't receive a notification after signing up for Galaxy Unpacked?
In the event that you don't immediately receive a text confirming your registration for Galaxy Unpacked for the newest Galaxy S Series and Galaxy Buds, there are steps you can take to check if your registration was completed successfully.
• Please check the following:
1. Check email: Most notifications are sent first via email. Also check spam/promotions folders.
2. Check My Page: Log in to Samsung.com → [My Page] → Event participation history to verify application status.
3. Re-registration is possible: Multiple applications cause no issues; if your number is already registered, a message will inform you accordingly.
*Notifications will only be sent to users who have first agreed to the Samsung Privacy Policy.
When can I pre-order the newest Samsung Galaxy S Series and new Galaxy Buds?
The newest Samsung Galaxy S Series and new Galaxy Buds will be available for pre-order immediately after the Unpacked event.
• Pre-orders will begin on February 25, 2026.