How to get your Samsung Home Appliance or TV ready for in-home Support?
We have you covered if you need help in your house for a problem with a Samsung TV or appliance. You may schedule a repair with Samsung support, and we'll work with you to resolve your problem. It's crucial that you have your TV or appliance ready for the technician's arrival before they come to your house to provide help from any member of the Samsung support team.
Preparing your device for in home support
Before the technician arrives at your home there are a number of steps you should complete to ensure you are safe and prepared and to allow the technician to do the best job possible.
If your TV is larger than 32 inches, wait for the technician to remove it from the wall to avoid any damage.
Note: Please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
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