Samsung remote support (Visual Support)

With Samsung's Visual Care Service, a consultant may give guidance based on actual images of the problematic product that the user has given. This type of customer support is more individualized.

It is simple to use, and once the client or consultant requests it, the consultant will provide the customer a URL link via SMS message that launches directly into the Visual Support permissions procedure without requiring them to download any additional software.

The consultant on the other end of the line can assess a product as viewed through the client's camera if the customer grants Visual Support secure authorization. As a result, the consultant may analyze the problem more precisely, get more information from the client, and direct them toward certain actions.

The Visual Support service from Samsung has a number of helpful features for quick and effective consulting. Both the consultant and the client may use a mouse or a finger to annotate the screen of their respective devices, allowing them to each point out the precise location of the product they are referring to to the other. Additionally, before Visual Support, customers had to manually express a product's model name or serial number, which are frequently difficult in and of themselves. However, with Visual Support, this procedure is a straightforward and automatic one owing to the service's scan feature.

Customers and consultants may converse over the phone while watching live video streams thanks to Visual Support, and if the lighting conditions around the product are poor, the consultant can remotely turn on the customer's phone flashlight to better analyze the issue. Later on in the product repair procedure, the pictures that Visual Support takes during a consultation may also be helpful.