When you add your payment card to Samsung Wallet, the information is encrypted and sent to Samsung servers and, ultimately, to the card issuer's payment network (i.e., Visa, MasterCard) for approval. A one-time password (OTP) may be requested by the card issuer to verify you are the cardholder. If your card is ever lost or stolen, this will prevent the card from being added to Samsung Wallet fraudulently. This process takes place every time you add a payment card. A new token will be generated even if you are attempting to add a card that was recently removed.

Samsung does not store or even have access to the payment information added to Samsung Wallet. The last four digits of the card number will be displayed on the card image in Samsung Wallet to help you manage your cards.

When you make a payment, you will need to authenticate your identity by using your fingerprint or Samsung Wallet PIN before the information can be sent to the payment terminal. The merchant will only receive a token, and your payment information will be kept secure. The token will be sent to the payment network, where it will be decrypted and verified against the information stored in a secure vault on their internal networks. Once authenticated, the payment will be approved and sent back to the merchant. Only the payment network and your bank will have information about the actual card information.

You can add your debit cards, credit cards, prepaid cards, loyalty cards, or digital key to your devices. You can also store and check your personal data to make payments in an easy and safe way.

• • Samsung Pay is accepted at millions of places. Use it to buy things in stores, on the web, and with participating merchant apps.
• • For an extra layer of security, each transaction with Samsung Pay is covered by your bank’s fraud protection and offers authentication via fingerprint, pin number, or iris scan. Your card information is encrypted in a separate and secure data vault.
• • Store passwords, addresses, and to use it for easier online browsing
• • Unlock, lock, start your car and more from your smartphone with the revolutionary UWB technology.

With Samsung Wallet on your phone, you can check out at your favorite store with no hassle. Samsung Wallet can be accessed in a few ways:

• Swipe up on your phone’s screen to open the Samsung Pay screen, and then navigate to and tap Samsung Wallet.

• If you have the Quick Access shortcut enabled, you can swipe up from the bottom of your phone’s screen to open Samsung Wallet, even when your phone screen is off or locked. If Samsung Wallet keeps opening by accident, you can turn off the Quick access shortcut. Open Samsung Wallet, and then tap the Menu > Settings > Quick access, and then tap your desired switch to turn it off.

If you have a supported device, you should have Samsung Pay or Samsung Wallet already installed on your phone. If not, your phone may not have the latest software, so you should first download any software updates that may be available from the Settings > About device OR the Settings > Software update menu on the phone. You can also visit the Galaxy Store to download Samsung Wallet.

Steps to setup your Samsung Wallet:

1. Open the Samsung Wallet app from the app drawer on your phone. Now, the app that’s preloaded isn’t the full version of the app, so once you open it, you will be prompted to download and install the complete app.

2. You will be asked to sign into your Samsung account. If you have one already, simply enter your login data. If you do not have a Samsung account, you must create one through Samsung Wallet. If the account is already logged in, tap the “Start” button. Then, read and agree to the terms and conditions, and click the “Next” option.

3. You will now be asked to set up biometric verification method for using Samsung Wallet. You can use the iris scanner (if your phone has one) or the fingerprint reader.

4. Once you setup biometric verification method, you will be asked to create a 4-digit Samsung Wallet PIN.

5. Now you can add your first debit, credit or prepaid card to Samsung Wallet and use it to make payments.

1.  Open Samsung Wallet app on your phone, cards can be either automatically registered by scanning your card with camera or manually inputting the card information or place the back of your phone against your card via NFC feature.

2. Tap the “Next” button and wait for the app to validate your card. Once this is done, agree to the terms and conditions of your bank if they show up.

3. You will be asked to verify your card. You can choose from any of the verification methods shown on-screen (these can depend on your bank and/or card provider) and follow the instructions in the app to complete verification. You may also need to sign the card. Do that by drawing inside the box provided on the screen.

4. You can add more cards by tapping the plus icon (+) on the main screen of Samsung Wallet.

Note: The payment card displayed in Samsung Pay may not match your physical card. In this case, Samsung Pay will use a graphic representation of your card. You can determine your card is accurate by verifying the card network (Visa, MasterCard), the card issuer, and the last four digits of your card. Also, you can continue to use your physical payment cards even though you removed them in Samsung Pay. If you want to cancel your card, please contact the card issuer.

Samsung Wallet allows you to store all loyalty cards with barcodes in the app, so you can add as many as you want. Even if a card does not initially appear in Samsung Wallet, you can add a loyalty card manually.

If you want to add, remove, or use your loyalty card, follow these steps:

Add a loyalty card digitally

If you want to add a loyalty card digitally, follow the next steps:

1. 1. Open Samsung Wallet and tap “Loyalty Cards” on the top of the screen. Then tap “Add loyalty cards”. Browse through the different categories and select your desired loyalty card. If you do not see your loyalty card, just tap “Add a card that’s not on the list” and select the card you want to add.
2. 2. Enter the necessary information for your loyalty card. You can even scan the card's barcode, so you do not have to manually type out the numbers.
3. 3. Tap the “save” button.

Remove a loyalty card

If you want to remove a loyalty card, follow the next steps:

1. 1. Run your Samsung Wallet and tap the menu icon (three lines) at the top of the screen.
2. 2. Tap the “Loyalty Cards” option.
3. 3. Select the card you want to remove and tap on the more options icon.
4. 4. Tap “Delete card” and click on the “Delete” button to confirm.

Use a loyalty card

If you want to use your loyalty card, follow the next steps:

1. 1. Run Samsung Wallet and tap “Pay”.
2. 2. Select the “Loyalty cards” option and select the card you want to use (the card number and barcode will appear at the top of the screen).
3. 3. Now, you can use your card and the cashier will be able to apply your loyalty card information to your transaction.

Samsung Wallet allows you to add or remove favourite cards, quickly access them, or change the order of these cards. To do this, just follow these steps:

 Add or remove Pay tab Cards

By default, all your registered debit, credit or prepaid cards are added as Pay tab cards. But you can add or remove your preferred cards at any time. To do this, follow these steps:

1. 1. Open Samsung Pay and then tap the 3 lines menu icon at the top left side of the screen.
2. 2. Click the settings.
3. 3. Tap Select Pay tab cards.
4. 4. Select or deselect the cards you want to set as Pay tab cards.

Note: You can set up to 12 cards as Pay tab cards.

Quick access and default card

To quickly access to your payment cards, simply swipe up from the bottom of the screen to pull up your Pay tab cards. They can be accessed from the Lock screen, Home screen, or when your screen is off.

To customize the different Pay tab cards locations, follow these steps:

1. 1. Run your Samsung Pay and tap the menu.
2. 2. Tap the settings and then select the “Quick Access and default card” option.
3. 3. Tap the switch next to your desired locations to turn on or off the quick access for that screen.

Change the order of Pay tab cards

To make things even easier, you can change the order of your Pay tab cards. To do this, just follow these steps:

1. 1. Swipe up from the bottom of the screen to pull up the Pay tab cards.
2. 2. Touch and hold a card, and then drag it to your desired location. The cards will automatically swap positions. The last card you used will automatically appear when you access this tab, regardless of the card order.  

If you have added at least one card to Samsung Pay, you can access Samsung Wallet by swiping up from the bottom of the display on the home screen, the lock screen. You can also access Samsung Pay when the phone is locked, and the display is off. To make a payment using Samsung Pay, here is what you need to do:

1. 1. Swipe up from the bottom of the display (from the home screen or lock screen) to open Samsung Wallet. Your default debit, credit or prepaid card will show up on the screen. If you have multiple cards set up, simply swipe left or right to switch to the card you wish to use.

1. 2. To enter payment mode, tap the Fingerprint or Iris button if you have Samsung Wallet secured with the biometric sensor, or the PIN button if you want to enter your PIN. If you have Samsung Wallet secured via the fingerprint sensor, simply tap the sensor with your finger and the payment mode will activate.

Then, touch the back of the phone to the payment terminal or card machine. You might need to touch the phone to the side of the card machine in some cases. You have 30 seconds to do so, but if time runs out, simply repeat step 2. You can stop touching the phone to the payment terminal or card machine once your card has been detected. You may be required to enter your card’s PIN on the terminal or card machine to authorise the payment.

You can use a Samsung Wallet device to make payments when traveling abroad if the card issuer allows the physical card to be used abroad. The same currency exchange rates and fees will still apply. For further details, contact the card issuer.

Once your card is added to Samsung Pay, it will be activated by the payment card network (e.g., Visa, MasterCard) and the card issuer. On average, activation will take place 5-10 minutes after any additional verification requirements have been met, such as entering your one-time password (OTP). During that time, you will be unable to use your card in Samsung Pay. Your card will display a notice and you will receive a notification when the card has been activated.

Note: An active internet connection is required to add a card in Samsung Pay.

Samsung Wallet goes out of its way to safeguard your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.

On top of this, Samsung Knox constantly monitors and protects your phone from malware and other threats. Samsung Knox also includes a security design whereby highly sensitive operations and information, such as fingerprint and payment information, are kept on a portion of your mobile phone’s memory known as a “secure environment.” Normal applications or malware have no access to the information inside it.

If you lose your phone or watch, you can use Samsung's Find My Mobile  service and other security features to remotely lock or erase your payment cards in Samsung Wallet.

If you are unable to lock Samsung Wallet, contact the card issuer immediately by calling the number on the back of your physical payment card. When you lock your phone through Find My Mobile, Samsung Wallet will be automatically locked too. Samsung Wallet will request the card issuer to suspend any transactions made on your phone until you find it and re-verify your identity.

If you want to manage your Samsung Wallet should your mobile or watch is missing, follow these steps.

1. 1. On a computer, run the Find My Mobile website and log into your Samsung account.
2. 2. Select your device from the list of devices and tap on “Lock” option.
3. 3. Enter all the necessary information and tap “Lock”. Now no one has access to your info or Samsung Wallet.
4. 4. In the worst-case scenario, you can reset your phone by tapping “Erase data”.

Note:

• • Resetting your devices will completely wipe its data, including your Samsung Wallet information. Make sure you tap the “Back up” option in Find My Mobile or take other back up measures before resetting your phone.
• • If the phone is reset, you will need to sign into your Samsung account on the phone to restore data from the backup. If a Google account is registered on the phone, you will need to sign into the Google account on the phone before you can use the phone again.