How do I ensure that my Samsung mobile device is powered by safe batteries?

How do I ensure that my Samsung mobile device is powered by safe batteries?

Last Update Date : Dec 20. 2017

If your mobile phone battery is damaged (for example, the batttery is dented), please do not continue to use the battery. You are recommanded to replace it with a Samsung genuine battery.
 
The performance of device may be affected if it is using with a damaged battery.
In some cases, it may cause damage or injury through overheating, fire or explosion.
 
Example of situations in which a battery may become damaged: 

- use in an excessively hot environment,

- dropping the battery,

- external pressure on the battery,

- pet-biting, etc. 

Additionally, devices must have adequate ventilation and airflow and should not be covered with material such as bedding.
 
You may have a look in our Smart Phone Handy Tips simulator.
There are information about the methods of safeguard your battery and may extend battery life.

We recommend that spare batteries are kept in a hard-shell case when not in use.

 

You should use only Samsung genuine or approved batteries that have been specifically designed for use in Samsung products. The use of incompatible batteries, cables and chargers may not be safe to use and could cause damage to the device or external damage.
 

Please purchase Samsung-branded or approved batteries from reputable and approved sellers to ensure the batteries are not counterfeit.

Need more help? Contact Us.

Online

24 hours a day/ 7days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

We'll respond within 24 hours of your request.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Samsung Members

Customer Support at your fingertips.

Call

1 800 22 8899For Mobile Devices, Samsung Pay, Samsung Smart Care

24 hours a day/ 7 days a week

1 800 88 9999For other Products & Enquiries

24 hours a day / 7 days a week

+603-7713 7420Call From Oversea

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

Search the nearest Samsung Service Centres in your area.

Smart Service

Experience Samsung Smart Service in Shop

Contact Us