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  • [Support News] Samsung Service- Video Contact Center

    Samsung is dedicated to providing accessible product support to all our customers, including those who are Deaf or Hard of Hearing. If you are Deaf or Hard of Hearing, Samsung Service will be official launch on the 15th February 2016. Simply install Skype and search for "SME Impaired Service Support&q...

    Feb 05, 2016

  • [Support Update Info] [Happy Chinese New Year] Service Centers Operation Time

    Dear Value Customers, Samsung Service wishing you a Happy, Healthy and Prosperous year ahead! Kindly be informed our service centers will be closed during Chinese New Year Holidays. You may refer to Service Center Operation Schedule for the details. We apologize for any inconvenience caused.

    Feb 05, 2016

  • [Support Update Info] Relocation of Samsung Authorized Service Center Cheras

    Dear Valued Customers, Kindly be informed that Samsung Authorized Service Center Cheras will be relocating to the following address, effective 1st JANUARY 2016: NO 17-D, JALAN BS7, TAMAN BUKIT SEGAR, CHERAS 43200, SELANGOR, MALAYSIA. Repair Product: IT Products Service Offered: Service repair, Software Upda...

    Dec 28, 2015

  • [Support News] Samsung Malaysia Electronics’ Contact Center won Global Awards and Recognition!

    Samsung Malaysia Electronics (SME)’s contact center has received world recognition for the World Best Customer Service and World Best Contact Center of 2015. The award is presented by Global Association for Contact Center & Customer Engagement Best Practices at Las Vegas, United States. In competing with the...

    Dec 14, 2015

  • [Support News] Announcement from Samsung Books (Kindle for Samsung)

    We are excited to introduce Kindle for Samsung, a new e-book service built exclusively for Samsung customers. This new service will provide you with the best e-reading experience on your Samsung device. Please take a moment to download Kindle for Samsung and make note of any unread books from Samsung Book...

    Dec 10, 2015

  • [Support News] Free Premium TV Demo service (for UHD series 8500 and above)

    Get started on your Samsung UHD TV experience with a one time FREE Premium Demo service. Please follow the step below. Step 1: Check if your Samsung TV is a UHD series 8500 and above (applicable for F9000 and HU8500 and above) Model: UA55HU8500ARXXM (after HU, is the series) Step 2: Prepare the pa...

    Jun 19, 2014

  • [Support Update Info] Samsung External Hard Disk Support

    Samsung External Hard Disk support warranty will be handle by Seagate official since Dec 2012. Please refer to Seagate website site for more detail, http://samsunghdd.seagate.com/au/en/ To reach Seagate customer respresentative regards to your Samsung External Hard Disk, http://www.seagate.com/contacts/cont...

    Mar 27, 2014

  • [Mobile Phone] GALAXY Life - the passport to amazing experiences and exclusive privileges by Samsung

    First application only for Malaysian customer. 1. GALAXY Life can customise offers and deals according to the consumer’s preference and pushed through the mobile app. 2. Consumers can enjoy a range of on-going weekly deals from GALAXY Life partners. 3. Exclusive interviews and tips shared by experts such a...

    Mar 24, 2014

  • [Support News] Galaxy S3, Galaxy S4, Galaxy Note 10.1 2014 Edition - Failing to update Android OS KitKat via FOTA

    For model Galaxy S3, Galaxy S4, Galaxy Note 10.1 2014 Edition, When using Software update function in your phone. Customer will see the message "Your device has been modified. Software updates not available" In such encounter, customer are required to try again when perform upgrade or use the KIES...

    Mar 05, 2014

  • [Support Alert] End of support for Windows XP starting 8 April 2014

    Microsoft announce that it would cease to provide technical support for Windows XP starting on 8 April 2014 Accordingly, Microsoft will no longer release Windows XP Updates after 8 April 2014 and limit its service to previously released patches and updates only. To counter security vulnerabilities that migh...

    Mar 04, 2014