Shriram Life Insurance (SLI) financially empowers the underserved segments of society, especially in rural and semi-rural regions of India by providing the safety net of life insurance. The company extensively uses technology to reach customers and deliver last-mile service to families. It has various technology initiatives including the customer service app ShriMithra, the salesperson app Astra, facial recognition for eKYC authentication, and more*.

• Absence of content, device, and SLI app management capabilities across devices
• Inability to track and troubleshoot SLI devices used by on-the-go salespersons
• Hampered workflow of on-the-go salespersons using tabs with weak battery performance
• Lack of superior camera quality for clear pictures of documents and forms

• Content and app updates were remotely pushed to on-field devices from a central location
• Using the SLI app, geo-tagged tabs were trackable for remote troubleshooting by IT admins and management
• Knox Manage Kiosk Mode gave access to only business-relevant apps keeping the battery performance of tabs high
• On-field salesperson could take clear pictures of application forms using Galaxy Tabs’s Auto Focus cameras 

Access to only authorised apps and non-downloadable content enhanced the focus and performance of on-field salespersons and prevented content piracy. Remote troubleshooting reduced the time and resources spent on resolving device issues. The use of Knox Manage on Galaxy Tabs digitalised operations with quick and secure processes reducing the TAT of each transaction.