Before purchasing, make sure you meet the following points:

•Measurements: Check the dimensions of the appliance and the doors it will pass through.

•Air conditioning: Confirm if its installation is allowed at your residence.

•Important:

•Doors or spaces for appliance access must not be modified.

•Product parts must not be disassembled.

•No relocations to another residence are allowed.

A refrigerator can make different noises in various parts or situations, so it’s important to identify the type of sound, its intensity, and when it occurs.

The noises listed below are normal in Samsung refrigerators. If your appliance makes any of these sounds, they are due to its functions and operations, and do not indicate a problem or require inspection by our authorized technicians.

These noises do not affect the operation of your refrigerator.

If you’re having problems with the water dispenser on your refrigerator, you can use the following troubleshooting guide before contacting technical service, as the solution may be achieved through several steps.

Refrigerators generate heat during the process of cooling the air. To dissipate this heat, heat dissipation tubes are installed on both exterior side walls of the refrigerator, so when the appliance is operating, heat is produced on the side walls. Additionally, to maintain the cold temperature inside, the heat generated when the compressor runs periodically is released through the front and sides of the refrigerator. Therefore, this is not a malfunction.

Quick guide to solving drainage or water supply problems

Follow these instructions to troubleshoot the most common issues related to drainage or water supply in your appliance, including cleaning filters.

Important:
If the problem persists after following these steps, we recommend contacting the customer service center for specialized assistance.

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Samsung washing machines usually have a "Child Lock" button. This feature activates a safety lock that prevents children or anyone else from accidentally changing settings or starting a wash cycle.

Once Child Lock is activated, you need to press and hold the "Child Lock" button for a few seconds to deactivate it, ensuring only adults can safely operate the washer.

Have a smart home that adapts to your needs and lifestyle!

Samsung SmartThings is like having a personal assistant for your smart home.

It lets you control and automate a variety of smart devices, such as lights, thermostats, security cameras, and more, all from your smartphone or connected device.

With SmartThings, you can create custom scenes so your devices work together harmoniously, like turning on the lights and adjusting the temperature when you arrive home.

Receive real-time notifications about what’s happening in your home, giving you peace of mind and control even when you’re away.

Learn more