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  • Samsung Members Community
    Samsung Members Community

    Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.

    News & Alerts

    Find out about the latest news on Samsung innovations and updated technologies in the market.

    Data Transfer Guide

    Gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.

    Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.

    Samsung Service: Terms & Conditions | Privacy Policy

    Check out the latest Samsung Smart TV T&Cs and Samsung’s Privacy Policy.

    Smart Service InShop

    Samsung Smart Service is available in shops near you and will
    put you in touch with Samsung expert technicians whenever you need.

    Galaxy Battery

    Check out how you can take better care of your battery through proper use and charge.

    Remote Support

    Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, solve issues and optimize performance.

    Track Your Service

    Find out your Service Request Status

  • SmartThings FAQ
    SmartThings FAQ

    Learn how to connect your device using SmartThings. Find out troubleshooting tips and FAQs to learn more.

    Handy Tips for my Samsung Smartphone

    Set up, manage and learn how you can optimize your device.

  • Image of Note10 and Note10+ device placed side by side
    Galaxy Note10

    Get quick tips about Note10

  • Keep your Samsung Account secure
    Keep your Samsung Account secure

    Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Tips to use Galaxy Z Flip

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Useful guide for Galaxy S20

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Here for you 24/7

Always-on support for your Samsung mobile products

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With the global outbreak spread impacting countries in the Latin American region, Samsung is adapting its practices to protect the health and well-being of our people and customers.

As such, service centers operated by our Service Providers in your location are currently closed or operated with limited resources in accordance with the good practices being advised for prevention of spread and will remain closed until further notice.

Phone support hours operations will be changing from 8:00 AM to 8:00 PM. Livechat support will be available 24 x 7.

Please find below, alternative ways to that you can contact our Customer Care Team. Please understand that due to the volume of enquiries we are receiving, we are likely to take longer than usual to respond to you. However, we do endeavor to get back to you as quickly as possible.

We apologize for any inconvenience this may cause.

For general inquiries and technical support relating to all Samsung products:
For Livechat with Customer Support agent:
To request technical support:
To book a repair for a mobile or tablet:

Warranty Extension
To view detailed information about warranty extension,CLICK HERE

Contact Us


Live Chat

Live Chat support with a Samsung product expert.


Please send email in case of general inquiry or technical support and we will reply within 24 hours.

Track Your Service

Find out your Service Request Status

Online Service Request

You can submit you service request from your computer.

CEO E-mail Suggestion

If you want to send a message with any comments about how Samsung could assist you better or any suggestion to our CEO, you can do it thru this link



00-800-1-726-7864Costa Rica



800-0726-7864El Salvador


1-800-682-3180Puerto Rico

1-800-751-2676Republica Dominicana


1-800-726-7864Trinidad & Tobago



* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Support Centers

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