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With the global outbreak spread impacting countries in the Latin American region, Samsung is adapting its practices to protect the health and well-being of our people and customers.

As such, service centers operated by our Service Providers in your location are currently closed or operated with limited resources in accordance with the good practices being advised for prevention of spread and will remain closed until further notice.

Phone support hours operations will be changing from 8:00 AM to 8:00 PM. Livechat support will be available 24 x 7.

Please find below, alternative ways to that you can contact our Customer Care Team. Please understand that due to the volume of enquiries we are receiving, we are likely to take longer than usual to respond to you. However, we do endeavor to get back to you as quickly as possible.

We apologize for any inconvenience this may cause.

For general inquiries and technical support relating to all Samsung products:
https://www.samsung.com/latin_en/support/email/
For Livechat with Customer Support agent:
http://livechat.support.samsung.com/Customer_new/LATIN_en
To request technical support:
https://www.samsung.com/latin/support/your-service/support-request
To book a repair for a mobile or tablet:
https://www.samsung.com/latin_en/apps/samsung-members/

Warranty Extension
To view detailed information about warranty extension,CLICK HERE

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Email

Please send email in case of general inquiry or technical support and we will reply within 24 hours.

Track Your Service

Find out your Service Request Status

Online Service Request

You can submit you service request from your computer.

CEO E-mail Suggestion

If you want to send a message with any comments about how Samsung could assist you better or any suggestion to our CEO, you can do it thru this link

Call

800-0101Panama

00-800-1-726-7864Costa Rica

001-800-5077267Nicaragua

800-279-19111Honduras

800-0726-7864El Salvador

1-800-299-0033Guatemala

1-800-682-3180Puerto Rico

1-800-751-2676Republica Dominicana

1-800-726-7864Jamaica

1-800-726-7864Trinidad & Tobago

1-800-72-6786Ecuador

0-800-100-5303Venezuela

* For any printer related enquiries please visit the HP website .

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