Warranty Information

For peace of mind we offer a manufacturer’s warranty on all our products.
If you need to claim against the warranty, please contact us and we’ll guide you through the process.
Below you’ll find an overview of what’s covered in your warranty, links to register your products and your current registered products.
We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.

Warranty Information

What is covered in your warranty

Warranty Policy

COMMON

Warranty Terms

Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.

Warranty Conditions

1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.

2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.

3. Warranty cannot be assigned or transferred.

4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.

Situations that void this Warranty Coverage

1. The customer does not present a copy of the purchase invoice.

2. Warranty certificate information is incomplete or changed.

3. The warranty period has expired.

4. The serial numbers have been changed or removed from the product.

5. Non-authorized modifications to the products specifications.

6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.

7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.

8. Damage to the product caused by shipping or transportation.

9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.

10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.

11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.

12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.

13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes

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Online Service Request

You can submit you service request from your computer.

Call

800-0101Panama

Monday to Friday 7:30 AM – 7:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday - Closed

1-800-726-7864Jamaica

Monday to Friday 7:30 AM – 7:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday - Closed

1-800-72-6786Ecuador

Monday to Friday 7:30 AM – 7:30 PM
Saturday 8:00 AM – 1:00 PM
Sunday - Closed

0-800-726-7864Venezuela

Monday to Friday 8:00 AM – 8:00 PM
Saturday 8:30 AM – 1:30 PM
Sunday - Closed

1-800-682-3180Puerto Rico

Monday to Friday 8:30 AM – 8:30 PM
Saturday 9:00 AM – 2:00 PM
Sunday - Closed

1-809-200-7264Republica Dominicana

Monday to Friday 8:30 AM – 8:30 PM
Saturday 9:00 AM – 2:00 PM
Sunday - Closed

1-800-726-7864Trinidad & Tobago

Monday to Friday 8:30 AM – 8:30 PM
Saturday 9:00 AM – 2:00 PM
Sunday - Closed

800-0726-7864El Salvador

Monday to Friday 6:30 AM – 6:30 PM
Saturday 7:00 AM – 12:00 PM
Sunday - Closed

00-800-1-726-7864Costa Rica

Monday to Friday 6:30 AM – 6:30 PM
Saturday 7:00 AM – 12:00 PM
Sunday - Closed

1-800-299-0033Guatemala

Monday to Friday 6:30 AM – 6:30 PM
Saturday 7:00 AM – 12:00 PM
Sunday - Closed

001-800-5077267Nicaragua

Monday to Friday 6:30 AM – 6:30 PM
Saturday 7:00 AM – 12:00 PM
Sunday - Closed

800-2791-9111Honduras

Monday to Friday 6:30 AM – 6:30 PM
Saturday 7:00 AM – 12:00 PM
Sunday - Closed

* For any printer related enquiries please visit the HP website .

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