Q. What are the benefits of using the Samsung Bespoke AI Laundry Combo?

The Bespoke AI Laundry Combo combines washing and drying in one sleek appliance, saving you both time and space. Its AI technology helps adjusts a cycle to suit your fabrics, while using less energy. Plus, smart features make your laundry routine faster, easier, and more efficient.

Q. How is the Bespoke AI Laundry Combo different from a traditional washer-dryer combo?

Unlike traditional combos, the Bespoke AI Laundry Combo uses an innovative Heat Pump Drying System. Heat Pump Drying technology offers a revolutionary drying performance. By improving the efficiency of the internal circulation of air, it prevents fabric shrinkage and uses less energy than the traditional combo. Hot air that has been used to dry your laundry is continually recycled by reheating and dehumidifying it in the heat exchanger. So it reuses and transfers heat efficiently.

Q. How do I buy and maintain the drying filter?

The drying filter ensures smooth airflow during the drying process. Simply remove it, clear away any lint, and replace it when it’s worn out. You can buy replacements directly from Samsung.com, making maintenance quick and easy.

Q. Can I reverse the door opening direction on the Bespoke AI Laundry Combo?

The Bespoke AI Laundry Combo features a single-direction door design and cannot be reversed. Check your laundry space layout before installation to make sure the door direction works for you.

Q. What is the automatic detergent dispensing feature, and why is it useful?

The Flex Auto Dispense System automatically measures and dispenses the ideal amount of detergent and fabric softener for each load. This saves you time, prevents waste, and ensures consistently great cleaning results.

Q. How do I clean the heat exchanger to remove dust and keep my dryer working well?

The Auto Condenser Cleaning System sprays the heat exchanger with water before drying begins, clearing away lint and dust. This keeps the drying process efficient and reduces maintenance — you’ll only need to clean it manually about every 180 drying cycles.

Q. How does AI technology improve laundry results?

AI technology in the Bespoke AI Laundry Combo is designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.

Q. How is the Bespoke AI Laundry Combo different from having separate washer and dryer units?

The Bespoke AI Laundry Combo merges washing and drying into a single appliance, saving space and eliminating the need to transfer clothes between machines. It’s ideal if you want an efficient, streamlined laundry solution without the footprint of two separate units.

Q. How does connecting my Bespoke AI Laundry Combo to the SmartThings app make laundry easier?

Connecting your Bespoke AI Laundry Combo with the SmartThings app lets you start, stop, and monitor your laundry remotely from your phone. You’ll get instant notifications when cycles finish, personalized cycle recommendations based on your habits, and clear alerts with step-by-step guidance if any issues arise. You can also schedule wash and dry times to fit your routine, track energy use, and keep your appliance up to date—all designed to make laundry more convenient and efficient for you. Note: You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Q. How do I easily maintain the Bespoke AI Laundry Combo?

To keep your Bespoke AI Laundry Combo in ideal condition, run Self Clean+ every 40 wash cycles and Self Dry every 30 dry cycles. These automated care programs keep the interior fresh, hygienic, and performing well.

Q. What is the delivery fee?

Delivery options depend on how you place your order: • Samsung Account users: Free standard delivery is available on all products. • Guest users: You may be charged for standard delivery. • For faster delivery or specific scheduling, premium delivery options are available for an additional cost. Note: Delivery dates may vary by location.

Q. What kind of installation service do you offer?

OVEN Installation includes (cost covered): • Delivery and unpacking • Disconnection of old oven • Gas safety test before and after installation (meter must be topped up if applicable) • Full installation with required cables provided by engineers • Leveling and securing the oven • Photo records during installation Customer needs to prepare: • Installation room must have ventilation and direct outdoor access (window/door) • Existing gas supply available and accessible (meter topped up if needed) • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location Ensure current electrical connection matches oven’s requirement: • Over 3kW → needs cooker point (big red switch) • Below 3kW → regular plug socket is sufficient • Check oven dimensions and fit type on product detail page to confirm space and compatibility Not covered by installation: • Major property alterations (only minor adjustments like cable/switch changes; no new pipework over 1m) • Fixing existing gas leaks • Installation at commercial properties (unless separate residential meter is available) • Installation on unavailable dates/postcodes (check at checkout) • Responsibility for old boilers failing to relight after installation • Installation of LPG ovens (not supported) Optional add-ons (extra cost): • Remove & Recycle service Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available. What’s not included: • Changes to household plumbing (e.g., sinks) • Disconnecting integrated appliances to install freestanding ones

Q. How much does installation cost?

Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout: • Delivery • Recycling • Installation Tip: Review the final price before confirming your order.

Q. Do you uninstall and remove TVs and large appliances when you install a new one?

Yes. If you select Collection & Recycling at checkout, the service includes: • Uninstalling and removing your old TV or large appliance • Recycling or disposing of it responsibly Before we arrive, please: • Disconnect the appliance • Fully drain any water (if applicable) • Ensure clear and easy access for collection

Q. If I purchase two products, will installation charges apply to each item?

Yes. Installation must be added for each product. • Add installation service for both items • Check the total cost at checkout Tip: Exact charges are displayed before you confirm your order.

Q. How do I know if the item will fit?

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

Q. What do I need to do before my delivery arrives?

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway. • Check product dimensions on each product page. • View installation space requirements by downloading the manual from the product page. • Old fridge/freezer unplugged and cleared out before arrival Note: Delivery dates may vary by location.

Q. Can I request a specific date or time slot for my delivery to arrive?

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout. • Specific time slots are not available. • For larger items requiring installation, our carrier will contact you to arrange the delivery.

Q. Do you install over weekends and bank holidays?

Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

Q. Can I track the progress of my order?

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

Q. Can I change my delivery?

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can: • Cancel and place a new order • If it is already on the way, wait for delivery, then return it and place a new order

Q. Can I change an order?

Unfortunately, once your order is placed, it can’t be changed. You have two options: • Cancel and place a new order • If it’s already on its way, wait for it to arrive, then return it and place a new order

Q. How do I return my product if I have changed my mind?

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Q. What is the returns period?

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product. • For change of mind: 14 days to notify + 14 days to return • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

Q. Can I cancel my order?

Yes, you can cancel your order if it has not yet been dispatched. • If not dispatched: Cancel directly. • If already dispatched: Wait for delivery, then request a return.

Q. How much is the cost of returns?

Return collection or drop-off costs vary depending on the product. Please refer to the details below: • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund. • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items. • Reduced refund: May apply if the product is returned in a different condition.

Q. What is the warranty on a product purchased from Samsung.com?

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Q. What should I do if my Samsung washing machine isn’t working properly?

If your washing machine isn’t working as expected, start by checking the user manual for troubleshooting tips. If you can’t solve the problem, contact Samsung Customer Support or book a service appointment through our website.

Q. Why is there a bad smell coming from my washing machine?

Bad smells are often caused by detergent buildup, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.

Q. My washing machine is very noisy. What could be the cause?

A noisy machine may mean foreign objects inside, uneven load distribution, or an unbalanced installation. Remove any objects, balance the load, and check that the machine is level.

Q. Where can I find the model and serial number of my Samsung washing machine?

You can find the model and serial number on a sticker inside the door frame for front load washers, or on the back or underside of the lid for top load models. This information is needed when booking repairs, registering your product, and claiming warranty service.

Q. How can I access user manuals and guides for my Samsung washing machine?

You can find manuals and guides on the Samsung website under the “Support” section. Search by your model number to get the right documents. Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?

Clean the detergent drawer regularly, check hoses for damage, and avoid overloading. Follow your user manual for detailed care instructions.

Q. What should I do if my washing machine is leaking water?

If your washing machine is leaking water: • Turn off and unplug the machine immediately. • Check hoses, seals, and that the load is balanced and not overloaded. Note: If the problem continues, visit Samsung Support for help.

Q. How often should I clean my Samsung washing machine?

Clean your washing machine every 1–2 months for the best results. Use a washing machine cleaner or a vinegar and baking soda mix to remove buildup.

Q. What should I do if my washing machine is displaying an error code?

Check the user manual for your error code and follow the steps. Note: If the problem continues, visit Samsung Support for help.

Q. How can I update the software of my Samsung washing machine?

Most Samsung washing machines update software over Wi-Fi. Check your user manual for the steps to update.

Samsung Laundry Combo FAQ | Product, Shipping & Support

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Laundry Combos FAQs

Find answers to all your questions about Samsung Laundry Combos here.

Q. What are the benefits of using the Samsung Bespoke AI Laundry Combo?

The Bespoke AI Laundry Combo combines washing and drying in one sleek appliance, saving you both time and space. Its AI technology helps adjusts a cycle to suit your fabrics, while using less energy. Plus, smart features make your laundry routine faster, easier, and more efficient.
Q. How is the Bespoke AI Laundry Combo different from a traditional washer-dryer combo?

Unlike traditional combos, the Bespoke AI Laundry Combo uses an innovative Heat Pump Drying System. Heat Pump Drying technology offers a revolutionary drying performance. By improving the efficiency of the internal circulation of air, it prevents fabric shrinkage and uses less energy than the traditional combo. Hot air that has been used to dry your laundry is continually recycled by reheating and dehumidifying it in the heat exchanger. So it reuses and transfers heat efficiently.
Q. How do I buy and maintain the drying filter?

The drying filter ensures smooth airflow during the drying process. Simply remove it, clear away any lint, and replace it when it’s worn out. You can buy replacements directly from Samsung.com, making maintenance quick and easy.
Q. Can I reverse the door opening direction on the Bespoke AI Laundry Combo?

The Bespoke AI Laundry Combo features a single-direction door design and cannot be reversed.
Check your laundry space layout before installation to make sure the door direction works for you.
Q. What is the automatic detergent dispensing feature, and why is it useful?

The Flex Auto Dispense System automatically measures and dispenses the ideal amount of detergent and fabric softener for each load. This saves you time, prevents waste, and ensures consistently great cleaning results.
Q. How do I clean the heat exchanger to remove dust and keep my dryer working well?

The Auto Condenser Cleaning System sprays the heat exchanger with water before drying begins, clearing away lint and dust. This keeps the drying process efficient and reduces maintenance — you’ll only need to clean it manually about every 180 drying cycles.
Q. How does AI technology improve laundry results?

AI technology in the Bespoke AI Laundry Combo is designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.
Q. How is the Bespoke AI Laundry Combo different from having separate washer and dryer units?

The Bespoke AI Laundry Combo merges washing and drying into a single appliance, saving space and eliminating the need to transfer clothes between machines. It’s ideal if you want an efficient, streamlined laundry solution without the footprint of two separate units.
Q. How does connecting my Bespoke AI Laundry Combo to the SmartThings app make laundry easier?

Connecting your Bespoke AI Laundry Combo with the SmartThings app lets you start, stop, and monitor your laundry remotely from your phone. You’ll get instant notifications when cycles finish, personalized cycle recommendations based on your habits, and clear alerts with step-by-step guidance if any issues arise. You can also schedule wash and dry times to fit your routine, track energy use, and keep your appliance up to date—all designed to make laundry more convenient and efficient for you.

Note: You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
Q. How do I easily maintain the Bespoke AI Laundry Combo?

To keep your Bespoke AI Laundry Combo in ideal condition, run Self Clean+ every 40 wash cycles and Self Dry every 30 dry cycles. These automated care programs keep the interior fresh, hygienic, and performing well.

Q. What is the delivery fee?
Delivery options depend on how you place your order:
- • Samsung Account users: Free standard delivery is available on all products.
- • Guest users: You may be charged for standard delivery.
- • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.
Note: Delivery dates may vary by location.
Q. What kind of installation service do you offer?
OVEN

Installation includes (cost covered):
- • Delivery and unpacking
- • Disconnection of old oven
- • Gas safety test before and after installation (meter must be topped up if applicable)
- • Full installation with required cables provided by engineers
- • Leveling and securing the oven
- • Photo records during installation
Customer needs to prepare:
- • Installation room must have ventilation and direct outdoor access (window/door)
- • Existing gas supply available and accessible (meter topped up if needed)
- • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location
Ensure current electrical connection matches oven’s requirement:
- • Over 3kW → needs cooker point (big red switch)
- • Below 3kW → regular plug socket is sufficient
- • Check oven dimensions and fit type on product detail page to confirm space and compatibility
Not covered by installation:
- • Major property alterations (only minor adjustments like cable/switch changes; no new pipework over 1m)
- • Fixing existing gas leaks
- • Installation at commercial properties (unless separate residential meter is available)
- • Installation on unavailable dates/postcodes (check at checkout)
- • Responsibility for old boilers failing to relight after installation
- • Installation of LPG ovens (not supported)
Optional add-ons (extra cost):
- • Remove & Recycle service
Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

What’s not included:
- • Changes to household plumbing (e.g., sinks)
- • Disconnecting integrated appliances to install freestanding ones
Q. How much does installation cost?
Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order.
Q. Do you uninstall and remove TVs and large appliances when you install a new one?
Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Q. If I purchase two products, will installation charges apply to each item?
Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order.
Q. How do I know if the item will fit?

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
Q. What do I need to do before my delivery arrives?
When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location.
Q. Can I request a specific date or time slot for my delivery to arrive?
No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
Q. Do you install over weekends and bank holidays?

Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.
Q. Can I track the progress of my order?

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
Q. Can I change my delivery?
Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
Q. Can I change an order?
Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
Q. How do I return my product if I have changed my mind?

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Q. What is the returns period?
You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
Q. Can I cancel my order?
Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Q. How much is the cost of returns?
Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Q. What is the warranty on a product purchased from Samsung.com?

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Q. What should I do if my Samsung washing machine isn’t working properly?

If your washing machine isn’t working as expected, start by checking the user manual for troubleshooting tips. If you can’t solve the problem, contact Samsung Customer Support or book a service appointment through our website.
Q. Why is there a bad smell coming from my washing machine?

Bad smells are often caused by detergent buildup, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.
Q. My washing machine is very noisy. What could be the cause?

A noisy machine may mean foreign objects inside, uneven load distribution, or an unbalanced installation. Remove any objects, balance the load, and check that the machine is level.
Q. Where can I find the model and serial number of my Samsung washing machine?

You can find the model and serial number on a sticker inside the door frame for front load washers, or on the back or underside of the lid for top load models. This information is needed when booking repairs, registering your product, and claiming warranty service.
Q. How can I access user manuals and guides for my Samsung washing machine?

You can find manuals and guides on the Samsung website under the “Support” section. Search by your model number to get the right documents.
Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.
Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?

Clean the detergent drawer regularly, check hoses for damage, and avoid overloading. Follow your user manual for detailed care instructions.
Q. What should I do if my washing machine is leaking water?
If your washing machine is leaking water:
- • Turn off and unplug the machine immediately.
- • Check hoses, seals, and that the load is balanced and not overloaded.
Note: If the problem continues, visit Samsung Support for help.
Q. How often should I clean my Samsung washing machine?

Clean your washing machine every 1–2 months for the best results. Use a washing machine cleaner or a vinegar and baking soda mix to remove buildup.
Q. What should I do if my washing machine is displaying an error code?

Check the user manual for your error code and follow the steps.

Note: If the problem continues, visit Samsung Support for help.
Q. How can I update the software of my Samsung washing machine?

Most Samsung washing machines update software over Wi-Fi. Check your user manual for the steps to update.

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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