Lightweight
Lithium-ion Battery
Learn about the Lithium-ion (Li-ion) battery,
which is high energy density, long-lasting and safe.
The lifespan of batteries is affected by their usage patterns and environments.
If you find yourself charging your phone too often,
and your battery life has noticeably diminished, visit your local Samsung Service Center for advice.
Battery Decline
Normally, signs of battery decline include drastic decreases in battery life and unexpected shutdowns.
Learn about unexpected device shutdowns.
- Temporal Shutdown due to Usage Environment
An extremely cold environment may cause a greater drop in voltage.
In this case, the device might shut down temporarily to preserve its components.
Signs of Battery Decline
As battery efficiency decreases, the battery may deplete drastically or shut down,
even if the screen indicates that there is plenty of battery power left.
If you are having issues with a deteriorated battery, visit your local Samsung Service Center for advice.
This can occur in cold winter temperatures, and the frequency may increase depending on the level of deterioration.
Certain demanding apps such as gaming and camera apps may cause a drop in performance and decreased response times.
When to Seek a Battery Check-up
If you are frequently experiencing unexpected shutdowns, drastic decreases in battery life or any other battery-related issues, visit the nearest Samsung Service Center to have your device checked.
Depending on your device’s warranty, you may qualify for a free battery replacement.
We may notify you through a device pop-up message that your battery requires replacement.
1. Click on the notification in your ‘Status bar’.
2. Check the information on your battery’s status.
Easy-to-use Battery Self-Diagnosis
1. Open Samsung Members App and tap "Support" on the bottom.
2. Tap "Get started" to check your battery status through Phone diagnostics.
3. From diagnostic options choose the "Battery status" option.
Check Samsung Galaxy Watch Battery Health
Utilize the new Galaxy diagnostics feature to test the performance and check the battery health of your Galaxy Watch.
※ Self-diagnosis is supported on Watch4, Watch5 series and later models.
1. Open Samsung Members App and tap "Support" on the bottom.
2. Tap your "Galaxy Watch" through Connected device diagnostics.
3. From diagnostic options choose the "Battery status" option.
Safer and
More Convenient
Multi-level Safety Design
In order to prioritize customer safety and convenience, Samsung has implemented a multi-level safety check during device production.
Multiple tests are performed to accommodate not only the battery design but also impact mitigation for dropped devices.
Both design safety and software protection algorithms are crucial factors in production.
※ Test type and scope may vary depending on the product.
Thorough Quality Assurance
Samsung Galaxy complies with international safety standards in order to provide safe and high-quality batteries.
We provide batteries that have gone through internal verifications and quality tests by trusted third-party CAs.
※ Additional certificate outside of the global requirements may vary by country/product.
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