Samsung washing machine no power issue
Whether your washer will not turn on or turns off by itself, stops unexpectedly, or won't turn off, it's likely due to an issue with the washing machine's power cord or its electrical connection to your home's power grid. Checking whether it's your washing machine's issue or your power supply's issue doesn't take long and will save you time.
FlexWash models have two Power buttons. If you're using a FlexWash model, make sure you are pressing the correct Power button for your desired washer.
The outlet needs to be a well-grounded, 120V, three-prong outlet, protected by a 20-amp circuit. To confirm the outlet is working, plug in something else, like a lamp.
If the power cord is damaged, visit our Support Center to request service.
Your washer and dryer will typically share the same circuit, although electric dryers require a 240V outlet that a washer cannot use. Do not have any other devices on the same circuit as the washer and dryer.
Tripped circuits often look like they're on (see the lowest circuit in the image). To be sure, switch the circuit off, then back on again.
Tripped circuits often look like they're on (see the lowest circuit in the image). To be sure, switch the circuit off, then back on again.
If the washer still won't turn on, visit the Support Center to request service.
Note: Available screens and settings may vary by wireless service provider, software version, and model.
Some models will display an error code directly, while other models will use blinking lights. If an error code displays, troubleshoot it first.
Open and then close the door firmly (without slamming it), select the desired cycle, and then press Start/Pause to restart the washer.
If the issue continues, visit our Support Center to request service.
Note: 2-in-1 models have two Power buttons, one for each washer. On these models, make sure the correct Power button is being used.
If the washer will not turn off, unplug the washer or turn off its power at the circuit breaker. Wait 60 seconds. Then, turn the washer back on and try to turn it off again.
If the issue continues, visit our Support Center to request service.
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