How can I unlock my Galaxy device if I forgot the security PIN, pattern or password?

If you forgot how to unlock your mobile device or if the lock method you registered on your mobile device does not work, you can proceed to unlock your mobile device by using the Find My Mobile feature or use the Smart Lock feature on your mobile device. You can view the detailed steps for each method below.

If you’ve lost access to your device due to forgotten account details and have exhausted other recovery options, a visit to a Samsung Service Centre or your phone carrier’s store is your next step. Here, upon presenting proof of purchase, service staff can assist with a factory reset of your device. Be aware that this process will completely erase all data on your phone.

Important considerations:

• Data erasure: A factory reset will remove all personal information, settings, and installed apps. To avoid losing important data, it's advised to regularly perform backups.
  
  
• Out-of-warranty charges: Devices locked with Google device protection may incur charges, as they are treated as out-of-warranty repairs.
  
  
• Required documentation: You may be asked to provide identification, proof of carrier subscription, or other relevant documents, especially in situations involving minors.

Note that the service centres are not equipped to unlock devices without deleting all user data due to security and privacy protocols. Therefore, a factory reset is the standard procedure for regaining access to your device.