What to do if notifications are not showing or there is no sound on your Samsung Galaxy device
If app notifications are not showing on your Samsung Galaxy device, check the App notification settings, Notification categories, Deep sleeping status, and Do not disturb settings. If notifications appear but there is no sound, check the notification volume and the Mute all sounds setting in Accessibility. Follow the relevant steps below based on your issue.
What to do if app notifications are not appearing
1. Check App notification settings
Check whether notifications are allowed for the app that is not showing notifications.
01. Tap Settings.
02. Select Notifications.
03. Select App notifications.
04. Tap the app that is not showing notifications.
05. Check that Allow notifications, Sound and vibration, and notification display options such as Notifications pop-up are allowed.
2. Check App notification categories
Check each notification category for the app that is not showing notifications.
[Turn on Manage notification categories for each app]
Before checking notification categories, turn on category management in Advanced settings.
01. Tap Settings.
02. Select Notifications.
03. Select Advanced settings.
04. Turn on Manage notification categories for each app.
[Check notification categories]
After turning on category management, check the notification settings for each category.
01. Tap Settings.
02. Select Notifications.
03. Select App notifications.
04. Tap the app that is not showing notifications.
05. Select Notification categories.
06. Check that notifications are allowed for each category.
07. Tap Notification category to check detailed settings such as Allow notifications, Alert, and Show as pop-up.
08. Tap Sound and check notification volume settings for the category.
3. Check whether the app is in Deep sleeping status
If an app is in Deep sleeping status, notifications may not appear. Check whether the app is marked as Deep sleeping in the app notification list, then allow notifications if needed.
01. Tap Settings.
02. Select Notifications.
03. Select App notifications.
04. Check whether the app is marked as Deep sleeping, then allow notifications for the app if you want to receive notifications.
4. Turn off Do not disturb
If Do not disturb is turned on, you may not receive notifications. Check the setting and turn it off if needed.
01. Tap Settings.
02. Select Notifications.
03. Tap Do not disturb.
04. Check whether Do not disturb is turned on, then turn it off.
What to do if app notification sounds are not working
1. Check the notification volume
If the notification volume is too low, notification sounds may not be heard even when notifications appear on the screen.
01. Tap Settings.
02. Select Sounds and vibration.
03. Select Volume.
04. Increase the Notifications volume.
2. Check the Mute all sounds setting in Accessibility
If the Mute all sounds feature is turned on, device sounds may not play. Turn this setting off to allow notification sounds.
01. Tap Settings.
02. Select Accessibility.
03. Select Hearing enhancements.
04. Turn off Mute all sounds if it is on.
Note: Menu names, paths, and screen layouts may vary depending on your device model, software version, or One UI version.
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