Low or poor audio quality on Samsung earbuds

When you put the earphones in your ears, make sure the tips of the ear wings are pointing upwards until they fit comfortably. Then, rotate the earphones left and right to ensure they fit snugly in your ear canals.

Step 1.  Clean the earbud tip and the mesh covering on the speaker. Use a cotton swab and dry brush to remove any debris or foreign materials from the earbuds and the earbud tip.

Step 2. Wipe inside the earbud tip with a soft, dry cloth to remove dust, earwax, or oil from the mesh part of each earbud receiver. Avoid using a metal or wire brush when cleaning the earbuds, as the harsh bristles may damage them.

Step 3. Reattach the earbud tip, and then use a cotton swab to clean the charging contacts and sensor on both earbuds and the contacts inside the charging case.

Step 4. Use a dry, soft cloth to gently wipe the earbud blades. Keeping these clean will help prevent interference with touch command functionality.

Please ensure you are wearing the headphones correctly. Different headphone models may cause variations. If your microphone is covered, it may create an echo.

You can use the volume up button to increase the volume of the connected phone. If the volume is set to maximum but the sound output is still very low, it may be because the phone and headset have two separate volume control settings.

To control the volume of the headphones themselves, you need to configure the touchpad commands.

If the earbuds are low on battery, you may need to charge them. You can check the battery level in the Galaxy Wearable app.

Alternatively, you can insert the earbuds into the charging case to check the battery level. Depending on the earbud model, the indicator light on the charging case may be located on the front or back of the case.

Ambient sound mode allows you to hear background noise during a call. You may hear a lot of background noise while you are speaking. You can turn off ambient sound mode to avoid this problem.

However, if you are using Galaxy Buds Live or Galaxy Buds Pro, you should turn on Active Noise Cancellation to prevent background noise from getting through.
Galaxy Buds Live does not have an Ambient Sound mode .

If the application you are using has a balance setting, you can adjust it to balance the sound between the headphones.

1. Open the Galaxy Wearable  app on the connected phone  .
2. Click Headphone Settings .
3. Click Help Tools.
4. Move the balance slider to the left or right until the volume is equal in both ears.

To restart your phone, press and hold the power button and the volume down button. Select Power off" and then select Power off again . After the phone is completely powered off, press the power button again to power it on.

If possible, restart your earbuds. To restart the earbuds, insert them into the corresponding slot in the charging case, close the charging case, and remove them after at least 7 seconds.

If the above steps do not work, you can try resetting your headphones completely. Open  the Galaxy Wearable  app on your mobile device, then tap Headphone Settings > Reset.

You can check for software updates through the Galaxy Wearable app.

On your mobile device, open the Galaxy Wearable app, then tap Headphone Settings > Headphone Software Update > Download and Install.