How to troubleshoot apps that are not working on the Samsung Smart TV

Last Update date : May 19. 2026

If your Samsung Smart TV has an app that isn’t working properly, perform the following steps.

If you're experiencing issues with your Samsung TV, such as slow operation or inability to launch apps, you can perform a reset using the TV's remote control.

This feature performs a software reset (reboot) rather than a factory reset.

Before proceeding, please check that you have the correct remote control paired with the TV.

Turn Off the TV

Press and hold the Power button on the remote control for more than 3 seconds until the TV screen turns off.

Hand pressing Power button on a remote next to a Samsung TV on a stand

Restart the TV

Continue holding the Power button on the remote control until the Samsung logo reappears on the screen.

Complete the Restart

Release the Power button once the Samsung logo reappears.
Allow the TV to boot up automatically.

Method 2. Check for software updates

Software updates provide bug and security fixes for your device. Keep your TV’s software up to date to prevent errors.

Step 1. Press the Home button and navigate to the Settings.

Step 2. Go to Support, and then select Software Update.

Step 3. Click Update Now to start updating your TV.

Method 3. Reinstall the app on the TV

This process removes old and useless data that causes problems and replaces it with fresh data.

Step 1. Press the Home button and navigate to Apps.

Step 2. Go to Settings.

Step 3. Navigate to the app, and then select Delete.

Step 4. Press the return button on your remote and select the Search icon and enter the name of the app and install it.

Note:

If Delete is grayed out, this is a recommended app. Select Reinstall instead.
Make sure that you have your login information before deleting or reinstalling an app. These steps will sign you out, and so you will need to sign back in.

Method 4. Reset Smart Hub on the TV

Press the Home button on the remote control and select Menu → Settings → Support → Device Care → Self Diagnosis → Reset Smart Hub.

Enter your PIN. The initial PIN is 0000.

Note:

The default PIN is 0000.
You may need to download the app again after the reset.

Note: Device screenshots and the menu are only a sample in English - they are also available in the language of your country.

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