Solving Wi-Fi connection issues on your Samsung TV

On the Network Status screen, you will be able to see the connection status of the TV, router, and the Internet. Blue dots mean a connection, and a red X means no connection.

Case 1. If the TV and the router are not connected, you should check both the TV and the router. Check the following.

• Ensure that all of the cables connected to the router are well connected.
  
• Restart the router. Unplug the power, wait about 1 minute, and reconnect.
  
• Try connecting another device to the router. If it works, it's a TV problem, and if it doesn't, it's a router problem.

Case 2. If the router is not connected to the Internet, it is a problem with the Internet provider.

• You need to contact the Internet provider you are using.

Additional tips for the Internet connection

When you have a problem with the Internet connection, there are a number of other ways you can try to fix it besides looking into the Network Status. We recommend the below ways.

• If you are using a wireless connection, the distance between the modem or router and the TV must be within 15.2 m, and there should be no obstacle between them. If there is any obstacle in the middle of them or the distance is more than 15.2 m, a wireless booster is required.

• Check the IP settings. You can see these at Settings > Network > Network Settings > IP Settings.

• Check for a Software Update. You can see this at Settings > Support > Software update > Update Now.

• Try the self-diagnosis feature of the TV. You can see this at Settings > Support > Self Diagnosis.

• If there is still a connection issue, you need to do a factory reset. 

Step 1. Click the HOME button on your TV remote.

Step 2. Navigate to Settings and select it using your remote.

Step 3. Select Network from Connection.

Step 4. Select Network Status.

Step 5. On this screen, it is possible to see the status of the network. In addition, you can check your IP settings and try to reconnect.