Recommendations and Customised Content

The SmartTV is designed to enable you to easily find and access video programming and other content. For example, you may access information about live television programs distributed to you by your cable or satellite operator and on-demand video content offerings distributed by third-party content providers through searchable guides displayed on your SmartTV.

In the case of live television programs, we determine what content is available to you based in part on your zip code. In addition, the SmartTV helps make the searchable guides and other SmartTV content more relevant to you by highlighting programming and content that is likely to interest you, such as episodes of programs that you may have missed and new programs, applications and other content that we believe you will find of interest. We base these recommendations on:

Information about content that you have watched, purchased, downloaded, or streamed through Samsung applications on your SmartTV or other devices;

Information about applications you have accessed through the SmartTV panels;

Information about your clicks on the “Like,” “Dislike,” “Watch Now,” and other buttons on your SmartTV;

The query terms you enter into SmartTV search features, including when you search for particular video content; and

Other SmartTV usage and device information, including, but not limited to, IP address, information stored in cookies and similar technologies, information that identifies your hardware or software configuration, browser information, and the page(s) you request.

In addition, if you enable the collection of information about video streams viewed on your SmartTV, we may collect that information and additional information about the network, channels, and programs that you view through the SmartTV. We will use such information to improve the recommendations that we deliver to you on the SmartTV.

Please visit the “settings” menu of your SmartTV for choices that may be available to you if you do not wish to continue to receive personalised recommendations on your SmartTV. If you disable personalised recommendations, then the information and content displayed on your SmartTV may not be as relevant to you. Samsung may still collect information about your usage of the SmartTV for the purposes described in this Samsung Privacy Policy.

SyncPlus and Interactive Marketing

By enabling SyncPlus or other marketing features, you may make the content and advertising that you receive on your SmartTV and other devices when you are watching SmartTV more interactive. TV programming providers or advertisers can enhance video programs by providing interactive content, such as in-program trivia, show insights, games, and promotions, on your SmartTV or other devices. Similarly, advertisers can enhance their ads by enabling users to take immediate action (e.g., downloading a coupon or app) in response to an ad.

To make these kinds of enhancements available, we provide video or audio snippets of the program you’re watching to third-party providers that use this information in order to return content or advertising “synched” to what you’re watching. These providers may receive information about your device (e.g., its IP address and device identifiers) and your interactions with the content and advertising they provide. You may disable these interactive marketing features at any time by visiting the “settings” menu. The choices you make with respect to interactive marketing features will not affect whether you receive other types of ads and marketing on your SmartTV.

Voice Recognition

You can control your Smart TV, and use many of its features, with voice commands.

If you enable Voice Recognition, you can interact with your Smart TV using your voice. To provide you the Voice Recognition feature, some interactive voice commands may be transmitted (along with information about your device, including device identifiers) to a third-party service provider (currently, Nuance Communications, Inc.) that converts your interactive voice commands to text and to the extent necessary to provide the Voice Recognition features to you. In addition, Samsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Recognition features and evaluate and improve the features. Samsung will collect your interactive voice commands only when you make a specific search request to the Smart TV by clicking the activation button either on the remote control or on your screen and speaking into the microphone on the remote control.

If you do not enable Voice Recognition, you will not be able to use interactive voice recognition features, although you may be able to control your TV using certain predefined voice commands.

You may disable Voice Recognition data collection at any time by visiting the “settings” menu. However, this may prevent you from using some of the Voice Recognition features.

Gesture Controls and Facial Recognition

Your SmartTV is equipped with a camera that enables certain advanced features, including the ability to control and interact with your TV with gestures and to use facial recognition technology to authenticate your Samsung Account on your TV. The camera can be covered and disabled at any time, but be aware that these advanced services will not be available if the camera is disabled.

Gesture Control. To provide you with the ability to control your SmartTV through gestures, the camera mounted on the top of your SmartTV can recognise your movements. This enables you, for example, to move between panels and zoom in or zoom out. We record information about when and how users use gesture controls so that we can evaluate the performance of these controls and improve them.

Facial Recognition. The camera situated on the SmartTV also enables you to authenticate your Samsung Account or to log into certain services using facial recognition technology. You can use facial recognition instead of, or as a supplementary security measure in addition to, manually inputting your password. Once you complete the steps required to set up facial recognition, an image of your face is stored locally on your TV; it is not transmitted to Samsung. If you cancel your Samsung Account or no longer desire to use facial recognition, please visit the applicable settings menu to delete the stored image. While your image will be stored locally, Samsung may take note of the fact that you have set up the feature and collect information about when and how the feature is used so that we can evaluate the performance of this feature and improve it.

Servicios de fitness

Los servicios de SmartTV pueden poner a su disposición vídeos educativos y otro contenido apropiado para niños, pero no recopilamos intencionadamente ninguna información personal de menores de trece (13) sin el consentimiento de sus padres, a no ser que lo permita la ley. Si tenemos conocimiento de que un niño menor de trece (13) nos ha proporcionado información personal, la eliminaremos de conformidad con la legislación vigente.

Fitness Services

To provide you with personalised fitness recommendations, SmartTV services enable you to create a profile that contains certain basic information about yourself, including your height, weight and date of birth. You can delete such a profile at any time by following the directions in the service’s preferences [or settings] screen.

Kids Services

SmartTV services may make available educational videos and other content appropriate for children, but we do not knowingly collect any personal information from children without parental consent, unless permitted by law.

Third Parties

Please note that when you watch a video or access applications or content provided by a third-party, that provider may collect or receive information about your SmartTV (e.g., its IP address and device identifiers), the requested transaction (e.g., your request to buy or rent the video), and your use of the application or service. Samsung is not responsible for these providers’ privacy or security practices. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.

Country-Specific Features

Please note that one or more of the features described in this SmartTV Supplement may not be available to you depending on where you live.