Galaxy A15

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We are disheartened to read that you cannot make the most of your Galaxy A15 as you find it very difficult to use overall. We would certainly like to assist you with this, so you can start taking full advantage of this smart and powerful device to make your life easier, smarter and more connected than ever before. Please follow this link, where you can find a useful guide about how to set it up easily, so you can enjoy a personalised experience with it, which will fully meet your requirements: https://spr.ly/6423vCKtz On this other link instead, you can view a second guide about how to navigate your phone seamlessly to find exactly what you need right away: https://spr.ly/6425vCKt3 We are confident that the guidance above will prove very useful to enjoy a five-star experience with this incredible product. Still, if you have any questions about how to use it, please also don't hesitate to speak to our Support Teams, who are always ready to help. You can find our full contact details and opening times here: https://spr.ly/6426vCKtO From our end, we will also make sure to take your feedback on board to make the documentation that comes with our smartphones more informative, as well as to make the categories related to the reviews for our customers more relevant. ^CL at Samsung Support

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We are sorry to read that, although you are now enjoying your Galaxy A15, you experienced an issue with the device not charging a few days after you started using it, Carol. It is also our understating that now the phone is working fine, and that you can make the most of it to keep in touch with your family. Regarding the issue of being charged for a month, although you have used the device for a week only, we recommend getting in touch with your network provider, who will be able to assist you with your concerns. In the meantime, if you have any questions about how to make the most of your phone, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://spr.ly/6427tnLOT ^CL at Samsung Support

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Thank you for taking the time to review the Galaxy A15. We pride ourselves in creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the issues you mentioned regarding apps opening and calls being made. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support

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Thank you for your review. We are very sorry to see that you are unhappy with your new Galaxy A15. We are keen to discuss the issues you are experiencing in more detail. With more information we can ensure you get the support you need with the camera, battery and overall performance. You can find all our contact methods and their operating hours here: https://spr.ly/6424a36VI ^CR at Samsung Support

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We're disappointed to see that you are facing issues with your A15. This certainly isn't the experience we would expect from such a high quality model. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ To address the issue with Wi-Fi, please take a look at the following guidance from our colleagues abroad: https://www.samsung.com/ph/support/mobile-devices/how-do-i-troubleshoot-wi-fi-connection-issues/ If you are using Mobile Data, please check out the following link: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ Signal can be impacted by a number of factors, such as location and your Network provider's area coverage. We do have some steps you can follow to help improve your signal, which can be found here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-you-have-a-poor-signal-and-cannot-make-calls-on-your-samsung-galaxy-device/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support

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Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the Bluetooth connectivity on your new Galaxy A15. Although we understand getting you phone repaired can be an inconvenience, we encourage you to contact our Technical Support Team directly. Before arranging a repair, they will perform some troubleshooting in order to resolve the issue, however, if a repair is needed, they will provide you with the option available in your area. Please get in touch with our team at your earliest convenience. You can find all our contact methods and operating hours here: https://spr.ly/6429YCeB5. ^CR at Samsung Support

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Thank you for taking the time to review the Galaxy A15. We pride ourselves on creating products that are intuitive and easy to use, and we regret to see we have not met your expectations on this occasion. If you prefer, you can use the fingerprint sensor to unlock your phone. This can be found in Settings > Security and privacy > Biometrics. You can also change the size of the keyboard in Settings > General management > Samsung keyboard > Size and transparency. Should you require any further support, we have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://spr.ly/6420s1DHK ^CH at Samsung Support

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We are delighted to read that you are loving your A15. If this issue is related to a third-party app such as Duolingo, we'd recommend contacting the app provider who can assist further with this. Alternatively, you can reach out to our Support Teams who are ready to assist you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

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Thank you so much for reviewing your new Galaxy A15, Mae! With a huge storage capacity and powerful processor, you can enjoy a super smooth and lag free experience! Along with its long-lasting battery, the A15 can handle all your need, all day long! The wide range of features and compatible apps ensure that this wonderful smartphone can do everything! Whether you use your phone for work, gaming, streaming or social media, you'll have no problem accessing what you need! Enjoy! ^CR at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share with us this review about your experience with the Galaxy A15. Although we are pleased to see that you think this is a good phone overall, we also appreciate that there is still some room for improvement. We appreciate that you have been struggling to connect your Lenovo earbuds to this phone, and we recommend following the steps given by the manufacturer about how to connect them to your Samsung Android device correctly. Furthermore, it is our understanding that you wished for the cable that comes with it to be different, because it is a USB-C to C one. The cable provided with the device can be used with a Samsung charger with a USB-C port and 25W, which will also allow you to make the most of its Super Fast Charging. Finally, we understand that you don't like the pre-installed apps available on the device, although these are present to make your experience with the phone, as well as with all the linked services and features, as simple as possible. If you would like help with making the most of your phone, please contact our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6425w9Psl ^CL at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with your new A15, due to issues with the battery, notifications and other features. When it comes to the battery, to ensure the very best performance, we recommend checking out this very handy optimisation guide: https://spr.ly/6428eIgVr. To ensure you are getting the notifications set up correctly, and help with your messages and disabling apps, please get in touch with our Technical Support Team directly. Who, with more information, will be able to provide all the support you need. You can find all our contact methods and their operating hours here: https://spr.ly/6429eIgVT. ^CR at Samsung Support

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We are thrilled to read that you have chosen the awesome Galaxy A15 as your very first smartphone, Katy! It is fantastic that you found this wonderful device to be so easy to use, and that you have been enjoying personalising it with your favourite themes, backgrounds and ringtones, for a full premium experience. We are also glad that you are happy with its wonderful design and vibrant colour, which adds beauty and style to your life. We would like to officially welcome you to our Galaxy of incredible products and technology, always aimed at making your life easier, smarter and happier! ^CL at Samsung Support

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It is wonderful to know that you are very happy with your Galaxy A15, Margo! We are glad that you found it very easy to set up thanks to the fantastic Smart Switch app, which helped you transfer all your data from your previous device onto this one effortlessly. It is also fantastic that you like its advanced camera system, as well as its long-lasting battery and fantastic value. You can always trust Samsung to enjoy brilliant products that aren't just very easy to use, but also smart and powerful! ^CL at Samsung Support

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We are sorry to read that, although you think the camera of the Galaxy A15 is good, you are not happy with this device overall due to low signal, Pearl. It is also our understanding that the device was replaced by EE who assisted you with this; and that the same issue is persisting, with the quality of your calls being affected negatively. In this instance, we recommend getting in touch with our Teams, who will be able to look into this more in detail to be able to offer you the best support. You can find our full contact details and opening times here: https://spr.ly/6429Ubvpx ^CL at Samsung Support

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Thank you for taking time to review your A15! We are glad to see that is proving a useful tool for your life! Our helpful Support Teams are on hand to help with any issues you may have. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Samsung UK Reviews Team

While we regret seeing that you had a bit of bad luck with your old phone, we are happy to see that you A15 is acting as a silver-lining, and providing you with even more quality that you've come to expect from our range. It comfortably fits in your hand but still offers a large dynamic screen that will display everything that you use your phone for in glorious detail. We're glad that you're loving exploring all the new possibilities that it presents. ^DB at Samsung Support

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Thank you for taking the time to share with us this positive review about our Galaxy A15, Dazzle. Although we are pleased to read that you think this is a good phone overall thanks to its powerful battery and great value, we also appreciate that it was not possible to use Smart Switch to transfer your data from your old device. We can confirm that Smart Switch requires a minimum Android version of Android 4.3, with Android 9 being supported. Please follow this link, where you can find a useful guide about how to use this feature correctly for the best results: Smart Switch guide - https://www.samsung.com/uk/support/mobile-devices/what-is-smart-switch-and-how-do-i-use-it/ We also appreciate that you are now using a different keyboard as you noticed the Samsung Keyboard was adding extra letters, and we would like to share with you this second link, for the best tips about how to customise and use this app, including the Predictive Text function: Samsung Keyboard tips - https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-keyboard-on-my-phone/ We are confident that the guidance above will help you get the most out of this awesome device. ^CL at Samsung Support

Samsung UK Reviews Team

Thank you for taking the time to share your feedback with us. We are very sorry to read that you are unhappy with your new Galaxy A15. We would like to speak with you directly to ensure we address all the concerns you have with apps, ease of use, photo quality and data transfers. Please get in touch with our experts, who will be happy to help. You can find all our contact methods and operating hours here: https://spr.ly/6422gWaDe. ^CR at Samsung Support

Samsung UK Reviews Team

We are sorry to read that, although you are happy with the sturdy design and friendly user-interface of your Galaxy A15, it is not quite meeting your expectations overall. We appreciate that you wished to be able to use different apps to improve your experience with the device, which you can do by downloading the ones that you prefer directly from the Google Play Store app. In the meantime, you can still make the most of the ones that come pre-installed with the device, depending on your personal needs and suitability. Please also follow this link, shared by our colleagues abroad, where you will find a series of great tips about how to use the Facial Recognition feature correctly to keep your device secure in the smartest way possible: https://spr.ly/6422jW8fC Finally, it is our understanding that your device charges very slowly. The Galaxy A15 features a 25W charge rate, which allows you to charge its massive 5000mAh swiftly and easily. You would need to use the USB-C to C cable provided with it, with a 25W Travel Adapter for the best experience. We are confident the steps above will be very useful to make the most of your phone. In the meantime, if you have any questions, please don't hesitate to reach out to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6423jW8fh ^CL at Samsung Support

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We're happy to hear you're enjoying the amazing battery life on your A15. As for your charger Samsung smartphones come with a USB Type-C data cable, but they do not come with earphones or a charger plug in the box because we want to minimise the impact our products have on the environment. More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Samsung chargers are now available at new lower prices. We hope this answers your question! ^EA at Samsung Support

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It is a joy reading your review! Thank you so much for sharing this positive feedback with us! The reliable, long-lasting performance of your new A15 means you can enjoy the display, camera, sound and wide range of apps for many years to come! ^CR at Samsung Support