What is Smart Switch and how do I use it?

What is Smart Switch and how do I use it?

The Smart Switch app makes moving your photos, files and important data a painless and trouble-free experience. Smart Switch can transfer all your data, including your device settings, so that you can pick up your new device and carry on right where you left off.

 

You can transfer your data from both Android and iOS devices, over Wi-Fi, with a USB cable or with a PC or Mac. Choose the method you feel most comfortable with and let Smart Switch do the rest.

How do I use Smart Switch?Click to Expand
What is Smart Switch and how do I use it?

The process of transferring your data with Smart Switch will change depending on the method you wish to use and the device you are moving your data from.

 

Find out more about transferring your data from an Android device

 

Find out more about transferring your data from an iOS device

 

Find out more about transferring your data to and from a PC or Mac

What content can I transfer?Click to Expand

This depends on your device. When transferring, you will have the option to choose what content is transferred.

What is Smart Switch and how do I use it?

 

Although Smart Switch makes transferring your information easy, there is some data that it can't transfer.

 

  • Most app data will transfer, however any secure or encrypted data (i.e WhatsApp chats) will not be transferred. Find out more about transferring WhatsApp chats  
  • Many apps that require you to sign in with a username and password store data on their own servers. Make sure you have performed a backup or saved your data before logging into apps on your new phone
  • Any apps that haven't been downloaded through the Play Store will need to be downloaded manually
  • Smart Switch may not be able to transfer login details to specific apps, such as mobile banking apps. Make sure that you know your login details for any apps you wish to use on the new phone
  • The Google Play Store and the Apple App Store are two seperate sites and have a different selection of games and apps. If you are transferring from an iOS device, Smart Switch will try to download an Android alternative to your apps. If there isn't an Android alternative it won't be transferred
  • Any content with DRM (Digital Rights Management) cannot be transferred by Smart Switch
Where can I download Smart Switch?Click to Expand

Please note: on newer Samsung devices, Smart Switch will be pre-installed. On older devices it may need to be downloaded

Troubleshooting

What are the requirements for using Smart Switch on PC and Mac?Click to Expand

Please note: these are the minimum requirements needed to open Smart Switch. The amount of free hard drive space required will depend on the amount of data you are transferring

If you're using the Windows version of Smart Switch, your PC should meet the following requirements:

 

  • OS version: Windows XP SP3 and up
  • CPU: Intel Pentium 1.8GHz processor or above
  • RAM: 1.00GB (recommended)
  • Free hard drive space: At least 500MB (recommended)
  • Screen resolution: 1024 X 768 (600), 32 it or above
  • Required software: Windows Media Player 11 or higher

If you're using the Mac version of Smart Switch, your Mac should meet the following requirements:

 

  • OS version: Mac OS X 10.5 and up
  • CPU: 1.8Hz processor or higher
  • RAM: 512MB
  • Free hard drive space: 512MB (Minimum) 
Will the content on my old phone be removed?Click to Expand

No, the content on your old phone will not be removed. Smart Switch creates a copy of your data that is transferred across, the original content is still stored on your old phone.

Why are the pictures I transferred in a different order?Click to Expand

Pictures are displayed in the Gallery in the order they were transferred to your phone during the Smart Switch process. Sometimes, if pictures have different file sizes they will transfer at different speeds and can be saved in a different order than on your old phone.

Smart Switch says there's 'not enough space available.' What should I do?Click to Expand

Smart Switch requires a minimum of 500MB of free space on each device. The amount of storage space needed will increase depending on how much information you are wanting to transfer. If you are getting a notification saying there's 'not enough space available', try freeing up some space on each device by deleting any content you don't want. You can also try unselecting some of the items to be transferred. 

Is my information safe?Click to Expand

Yes, security and privacy are the highest priorities. In most instances, Smart Switch is directly transferring your data from one of your devices to another over a secure connection. If you are transferring your data through an iCloud backup, all your personal data is encrypted when sent to the backup server and cannot be accessed by any other devices.

Why can't I play videos I transferred from my iPhone?Click to Expand

Videos recorded on iOS devices are saved as .mov files, which are not supported by the Samsung video player. In order to watch videos transferred from an iOS device you will need to download a video player that supports .mov fies. These can be found in the Google Play Store.

The connection keeps dropping during the Smart Switch process. What should I do?Click to Expand

Please note: the Smart Switch app needs to be kept open during the transfer process. If the Smart Switch app is closed it may stop transferring and you will have to repeat the process. If you are having difficulty transferring your data using one of the Smart Switch methods, try using another to move your data.

If you're using Smart Switch to transfer via Wi-Fi, the devices need to be kept around 20cm apart. Smart Switch uses high frequency audio to establish a connection between the two devices. This audio is played out of the speaker of the old device into the microphone of the new device. Make sure that both the microphone and speakers are not covered and that you are in a quiet area.

 

If you have a non-Samsung device that constantly disconnects from the wireless network, go to the Advanced Wi-Fi settings on your device, turn off the “Wi-Fi initialize” and “Disconnect low Wi-Fi signal” options, and try again.

If you're using Smart Switch to transfer your data via a USB cable you should use your devices original cable and the Smart Switch adapter provided with your new phone. If you are unable to use the original cable, make sure you are using a USB cable that supports an MTP connection. Avoid moving or picking up your phone while the transfer is taking place as a USB connection must be active throughout the transfer process.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

 

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app

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