How do I transfer my data from my old Android phone to my new one?
Please note that to transfer data using Smart Switch:
- both devices must have a minimum of 500MB free space in internal memory.
- if you are using a wired connection, your device must support a Transferring media files (MTP)' USB option to allow content to be transferred.
- if you have a non-Samsung device that constantly disconnects from the wireless network, go to Advanced Wi-Fi on your device, turn off the “Wi-Fi initialize” and “Disconnect low Wi-Fi signal” options, and try again.
Video Alternative Text
The easiest way to transfer your data from your old phone to your new one is using Smart Switch.
There are three easy methods to transfer your data: via Wi-Fi, using a USB cable or using a PC or Mac. You can find Smart Switch on your phone by going to: Settings > Cloud and accounts > Smart Switch
How to transfer using USB or Wi-Fi:
1
Make sure you have Smart Switch on both devices. On newer devices, you will find it at Settings
> Cloud and accounts
> Smart Switch
. On older ones, you may need to download it from the Play Store.
2
Connect your devices.
If you are using Wi-Fi, make sure your devices are close together and that you have a stable internet connection.
If you are using USB, simply connect the two phones together using the USB-C connector that came in the box with your new phone.
If you are using Wi-Fi, make sure your devices are close together and that you have a stable internet connection.
If you are using USB, simply connect the two phones together using the USB-C connector that came in the box with your new phone.
3
Open Smart Switch on your new device and tap Start
, then follow the onscreen instructions.
You will have the option to choose which data you wish to transfer. While it is transferring, you will see a percentage on the screen letting you know how far it is. The time taken will depend on the amount of data and the strength of your connection.
You will have the option to choose which data you wish to transfer. While it is transferring, you will see a percentage on the screen letting you know how far it is. The time taken will depend on the amount of data and the strength of your connection.
How to transfer using a PC or Mac:
1
Download Smart Switch
onto your PC or Mac, then install and open it.
2
Connect your old device to your PC or Mac, then select 'Backup' on the Smart Switch program, then 'Allow' on your phone to start the process. Once the backup is complete, select 'OK' and disconnect the phone.
3
Connect your new device to your PC or Mac, then select the 'Restore' on the Smart Switch program, then choose 'Select a different backup', then 'Samsung Device data'.
4
Deselect any information you don't want to copy, then select 'OK' then 'Restore now' and 'Allow'. Your data will now begin transferring.
Need more information on Smart Switch? Take a look at our FAQs
Thank you. Glad we were able to help. Your feedback helps us provide better support
Not finding what you're looking for? We're here to help.
Online
There are a number of different ways of contacting us via Live Chat, Email, Twitter, Facebook Messenger and more.
LEARN MORE >
Need a repair?
Whether your product is in warranty or out of warranty, we're here to help.
BOOK A REPAIR WITH US >
FIND A SUPPORT CENTRE >