How do I perform a factory reset on my mobile device?
Please note: most Android devices are secured with Factory Reset Protection. This is a feature designed by Google to prevent your phone from being reset without your permission. If you intend to give your device to someone else once it has been reset, please ensure that you remove your Google account from the device first. Follow the steps under Removing Google Factory Reset Protection for more details
Please note: all apps can be downloaded again after logging back into your Google Account
Please note: The steps described in this example should be followed if your device is running Android Nougat or above. If your device is running an older version of Android, you may need to navigate using one of the following paths:
- Apps > Settings > Cloud and accounts > Accounts
- Apps > Settings > Accounts > Google
Please note: The steps described in the examples should be followed if your device is running Android Nougat or above. If your device is running an older version of Android, you may need to navigate using one of the following paths:
- Apps > Settings > Backup and reset > Factory data reset
- Apps > Settings > Privacy > Factory data reset
- Apps > Settings > About phone > Advanced > Reset > Factory data reset > Reset
Please note: most Android devices have security measures in place to stop them from being factory reset if they are stolen. One of these security measures is called Google Device Protection. This means that if you have a Google account on your phone, when your phone is reset using the buttons it will ask you for your Google account information. Make sure you know the email and password before resetting. These details will be the same password and email you use for the Play Store. If you're locked out and you don't remember your Google account details, you have a couple of options:
1. If you know your email but don't know the password, use the Google account recovery tool to recover or reset it. Then, use your new password to unlock your Galaxy device. You might need to wait 24 hours (or longer) for the new password to become active.
2. If you cannot remember any of your Google account information, you can send your device, along with proof of purchase, to an authorised Samsung Service Centre.
Please note: it may take a few minutes for your device to reset. Wait while it reboots. It will power on automatically when it is ready to be set up. When it switches on, you will be prompted to go through the steps to set up the device as if it were the first time it has been used.
Please note: if your device does not have a Home button, hold down the Volume up and Power buttons instead.
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