How do I perform a factory reset on my mobile device?
A factory reset, sometimes called a hard reset or a master reset, will remove all personal information, changes, and data from your device, returning it to the same settings and data that it had when it left the factory.
The most common reasons to perform a factory reset are to solve persistent software issues or to ensure that all personal data is removed before giving the device to someone else.
Warning: most Android devices are secured with Factory Reset Protection. This is a feature designed by Google to prevent your phone from being reset without your permission. If you intend to give your device to someone else once it has been reset, please ensure that you remove your Google account from the device first. Follow the steps under Google device protection for more details.
Please note: a factory reset will permanently delete all of the following from your phone:
- all personal data
- customised settings
- applications downloaded from the Play Store
All paid apps can be downloaded again after logging back into your Google Account.
Most Android devices are protected by Google's Factory Reset Protection (FRP) feature. If your device has been reset using buttons, you will be asked to enter your Google password before you are allowed access. This feature is designed as a safeguard to prevent unwanted people from using your device if they managed to reset it without your permission, for example, if it was lost or stolen.
If you want to remove FRP you will need to remove your Google account from your device before resetting.
Follow the on screen instructions to finish removing your Google account.
Factory Reset methods
There are three main ways to perform a factory reset: via the Settings menu on your device, using the buttons, or by using the Find My Mobile service.
The location of the Factory Reset option in your settings will differ sightly depending on the model and operating system of your device. Find out how to check what operating system you are using.
Devices running Android Nougat, Oreo, Pie and 10
Devices running Android Jellybean, Kitkat, Lollipop and Marshmallow
Find My Mobile allows you to locate, lock and/or wipe your device remotely among other features. You will need to have set up the remote control feature on your device before using the Find My Mobile service.
Please note: if you have a Google account on your device, you will have Factory Reset Protection. This prevents unauthorised persons from being able to use the device by resetting it. Make sure you know your Google account password before performing the reset or have removed your Google account from the device.
If you are locked out of your device, you can perform a factory reset using the buttons on your device.
Please note: if your device does not have a home button, hold down the volume up and power/side button instead
If you can use the screen on your tablet, you should follow the steps for resetting through the settings menu. The steps are the same for both smartphones and tablets. If you are locked out of your device, you can perform a factory reset using the buttons on your device.
Please note: if your device does not have a home button, hold down the volume up and power buttons instead
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
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