How do I use the Samsung Members App?

The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products.

The app comes pre-installed on new devices, but you can also install it on older devices by searching for 'Samsung Members' in the Play Store.

You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics.

How do I submit an Error Report?

If you’re experiencing an unusual behaviour on Samsung mobiles, tablets, or selected wearables, sending an error report allows us to take a closer look at what is happening when this is occurring.

The data is anonymised and only held for the duration of the investigation of the report. If you can, send an error report as soon as you experience the issue (preferably within 15 mins in order for us to get the data that we need).

The first time you tap the 'Send Feedback' option, you will be asked to confirm whether to send it Always or Once only.

To submit an error report on a mobile or tablet, launch ‘Samsung Members App’ > Support > Send Feedback > Error Report

On the watch, make sure that Settings > About Gear > Report Diagnostics > Toggle On, then on your phone, launch ‘Galaxy Wearable App’ > More (3 dots) > Contact us > Error Reports > Input Symptoms > SEND

Thank you. Glad we were able to help. Your feedback helps us provide better support

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