How do I use the Samsung Members App?
The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products.
The app comes pre-installed on new devices, but you can also install it on older devices by searching for “Samsung Members” in the Play Store.
You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics.
Share tips, reviews and your own brilliant solutions with other Galaxy users in the Community. It's a peer-led space for people like you.
News and tips
Find out the latest news from Samsung and tips on how to get the most out of your device.
Explore exclusive benefits for Samsung customers.
Make sure you’re getting the best performance from your phone. Use Samsung Members to diagnose and optimise your device. You can run automatic checks on your storage, battery and app usage.
Search frequently asked questions for help using your device.
Ask questions to our experts or send error reports directly from your device.
If you’re experiencing an unusual behaviour on Samsung mobiles, tablets, or selected wearables, sending an error report allows us to take a closer look at what is happening when this is occurring.
The data is anonymised and only held for the duration of the investigation of the report. If you can, send an error report as soon as you experience the issue (preferably within 15 mins in order for us to get the data that we need).