How do I use the Samsung Members App?

The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products.


The app comes pre-installed on new devices, but you can also install it on older devices by searching for “Samsung Members” in the Play Store.


You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics.

Video Alternative Text

How to download Samsung Members appClick to Expand
1 Go to the Google Play app.
2 Search for “Samsung Members”.
3 Tap “Install” to download.
Launch Play Store to download Samsung Members
4 Launch the Samsung Members app.
Explore Samsung MembersClick to Expand
1 Launch the Samsung Members app.
2 Tap “Explore”.
Tap Explore on Samsung Members homepage
3 Scroll down to view “Community”, “News and tips” and “Benefits”.


Share tips, reviews and your own brilliant solutions with other Galaxy users in the Community. It's a peer-led space for people like you.

Samsung Members Community homepage

News and tips

Find out the latest news from Samsung and tips on how to get the most out of your device.

Samsung Members News and tips homepage


Explore exclusive benefits for Samsung customers.

Samsung Members Benefits homepage
Get help via Samsung MembersClick to Expand
1 Launch the Samsung Members app.
2 Tap “Get help”.
Tap Get help on Samsung Members homepage

Phone care

Make sure you’re getting the best performance from your phone. Use Samsung Members to diagnose and optimise your device. You can run automatic checks on your storage, battery and app usage.

Samsung Members Phone care menu


Search frequently asked questions for help using your device. 

Samsung Members Frequently Asked Questions


Ask questions to our experts or send error reports directly from your device.

Samsung Members Feedback menu
How do I submit an Error Report?Click to Expand

If you’re experiencing an unusual behaviour on Samsung mobiles, tablets, or selected wearables, sending an error report allows us to take a closer look at what is happening when this is occurring.


The data is anonymised and only held for the duration of the investigation of the report. If you can, send an error report as soon as you experience the issue (preferably within 15 mins in order for us to get the data that we need).

1 Launch the Samsung Members app.
2 Tap “Get help”.
3 Tap “Send Feedback”.
Tap Send Feedback option
4 Tap “Error Report”.
Tap Send Error Report option
5 The first time you tap the “Error Report” option, you will be asked to confirm whether to send system log data Always or Once only.
Choose frequency to send system data
6 Choose a category of error report to submit.
Choose category for your error report
7 Complete the required details and then send the report.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am - 9pm, 7 days a week

Facebook Messenger

We are here to chat | 9am - 9pm, 7 days a week

Live Chat

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri


We'll respond within 24 hours of your request

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0333 000 0333General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0330 726 2677B2B Support

For business support
8am - 6pm, Mon - Fri

0330 726 7467Samsung Shop

For new and existing orders:
8am - 10pm, 7 days a week

For Business Shop related enquiries:
8am - 6pm, Mon - Fri

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Contact Us