How do I use the Samsung Members App?

The Samsung Members app is a great place to get the latest news, tips, and support from Samsung. You can also send questions and reports to our teams and help us improve our products.

The app comes pre-installed on new devices, but you can also install it on older devices by searching for 'Samsung Members' in the Play Store.

You can also register your products, access FAQs and live chat, as well as get remote support and device diagnostics.




How do I submit an Error Report?

If you’re experiencing an unusual behaviour on Samsung mobiles, tablets, or selected wearables, sending an error report allows us to take a closer look at what is happening when this is occurring.

The data is anonymised and only held for the duration of the investigation of the report. If you can, send an error report as soon as you experience the issue (preferably within 15 mins in order for us to get the data that we need).

The first time you tap the 'Send Feedback' option, you will be asked to confirm whether to send it Always or Once only.

To submit an error report on a mobile or tablet, launch ‘Samsung Members App’ > Support > Send Feedback > Error Report

On the watch, make sure that Settings > About Gear > Report Diagnostics > Toggle On, then on your phone, launch ‘Galaxy Wearable App’ > More (3 dots) > Contact us > Error Reports > Input Symptoms > SEND

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am to 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am-5:30pm

Email

We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Monday to Sunday | 8am to 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Need a repair?

Contact Us