What is the Secure Folder and how do I use it?
Secure Folder is the perfect place to store all the photos, videos, files, apps and data that you want to keep private. The folder is protected by the defense-grade Samsung Knox security platform, making sure that your information is kept safe from any malicious attacks. You can also add a passcode or biometric lock to keep your data safe from any prying eyes.
Please note: the Secure Folder is a function running on Android Nougat 7.0 operating systems and above. If you are using an older device or operating system, you can keep your information private by using Private Mode.
Please note: if you do not have a Samsung Account, choose Create Account, then follow the on-screen instructions
After you have set up your Secure Folder you can move your private files and apps. The process of moving items into your Secure Folder differs depending on what you are trying to move.
Moving files - images, videos, documents and audio
Please note: choosing copy will create another version of your file within the Secure Folder, while choosing move will move the original file
You can also move your files directly from where they are saved on your phone. This only works with apps that are made by Samsung, such as My Files, Gallery and Voice Recorder.
For extra security you can hide the icon for the Secure Folder so that it doesn't appear on your home or apps screen.
If you've chosen to hide the Secure Folder app it will be hidden from your apps and home screen but can still be accessed through the settings.
If you've forgotten the PIN, pattern or password for your Secure Folder it can by reset using your Samsung account.
Please note: if you have lost both your Secure Lock and Samsung account passwords please contact Samsung Support
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
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