How do I set up or log into my Samsung Account on my smartphone?

Your Samsung Account has multiple benefits. It enables you to keep Samsung apps synced across your Samsung devices, gives access to Samsung Pay, enables you to get news and discounts, and use the Find My Mobile service to keep track of your phone, amongst others.

 

Your Samsung account ID will normally be your email address. To reset your password or find your Samsung Account ID, visit the Samsung Account homepage.

 

First, make sure that your device is connected to a Wi-Fi or data network.

Set up a Samsung AccountClick to Expand
1 Go to "Settings", then tap "Cloud and accounts" or "Accounts and backup". If you do not see this option, go to Step 2.
Tap Settings, then tap Accounts and backup on the Galaxy S10
2 Tap "Accounts". If you do not see this step, go to Step 3.
Tap Accounts on the Galaxy S10
3 Tap "Add Account" .
Tap Add account on the Galaxy S10
4 Tap "Samsung account".
Tap Samsung account on the Galaxy S10
5 Tap "Create Account" to create a new account, or "Sign in" to sign in to an existing account.
Tap Create account or Sign in to Samsung Account on the Galaxy S10

If you are setting up your account for the first time you will be prompted to read the Terms and Conditions. Tap "Agree" to continue.

Please note: You can click on the terms in bold to read the details.

Read the terms and conditions of Samsung Account then tap Agree to continue

Fill in your email address, choose a password, enter your first and last name and date of birth, then tap "Create account".

Complete details to set up Samsung Account on the Galaxy S10

Verify your email address by clicking on the link sent to you via email.

6 Your Samsung Account is now set up on your mobile device.
Removing a Samsung AccountClick to Expand

To remove a Samsung Account from your device, you need to know the password. If you have forgotten the password, first reset the password online, then log in and remove account by following the instructions below.

 

If you can't access the email address linked to your Samsung Account, you will need to perform a factory reset using the buttons on your device.

1 Go to "Settings", then tap "Accounts and backup" or "Cloud and accounts". If you do not see this screen, go to Step 2.
Tap Accounts and backup in Settings menu on the Galaxy S10
2 Tap "Accounts". If you do not see this step, go to Step 3.
Tap Accounts on the Galaxy S10
3 Choose the account you would like to remove.
Select the Samsung Account to remove on the Galaxy S10
4 Tap "Personal info".

Please note: If the message "Processing failed" is displayed, make sure that your device is connected to the internet via a Wi-Fi or data network.

Tap Personal info in Samsung Account on the Galaxy S10
5 Tap the More options icon. Tap "Remove account", then tap "Remove".
Tap the More options icon in Samsung Account on Galaxy S10
6 Enter your Samsung Account password, then tap "Done" to remove the account from your device.
7 Your chosen account will now be removed.
Change passwordClick to Expand
1 Go to "Settings", then tap "Accounts and backup".
2 Tap "Accounts".
3 Tap the account.
4 Tap "Password and security".
5 Tap "Change password", then tap "Next".

Please note: Changing your password will sign you out of your account on all your devices.

6 Enter your current password and your new password, then tap "Save".
Reset passwordClick to Expand

Follow the steps below if you have forgotten your password or Samsung Account ID and you're locked out of your Samsung Account.

1

Go to your Samsung Account.

2 Click "Sign in".
Click sign in to your Samsung Account
3 Click "Find ID or Reset password?".
Click Find ID or Reset password on your Samsung Account
4 Select either "Find ID" or "Reset password", then enter the required information.
Click Find ID or Reset Password on your Samsung Account
5 Check your email inbox, then click the link in the email you have received from Samsung Account.
6 Enter your new password and retype to confirm.
7 Your password has been reset.
Samsung password is reset
Back up or restore dataClick to Expand

You can use your Samsung Account to back up or restore your data or set your device to create backups automatically.

 

Read our FAQ to find out about backing up and restoring data on your Galaxy device.

Customise notificationsClick to Expand

To manage which Samsung Account notifications you wish to see (or switch them off entirely):

1 Go to "Settings", then tap "Apps".
Go to Settings then tap Apps on Galaxy S10
2 Tap the More options icon.
Tap More options icon in the Apps menu on the Galaxy S10
3 Tap "Show system apps".
Tap Show system apps in the Apps menu on the Gaalxy S10
4 Scroll down, then tap "Samsung Account".
Select Samsung Account in the Apps menu on the Galaxy S10
5 Tap "Notifications".
Tap Notifications for Samsung Account on the Galaxy S10
6 Tap "General notifications", then tap to select your preferences.
Remove a notificationClick to Expand

To remove a notification is currently displayed on your lock screen:

1 Tap and hold the notification.
2 Tap the switch to deactivate "Allow Notifications" or "Show Notifications".

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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