Stick Vacuum Cleaners FAQs

Find answers to all your questions about Samsung Stick Vacuum Cleaners here.

  • Q. What is a good suction power for a vacuum cleaner?

    For an upright cordless vacuum, aim for at least 100W of suction power to effectively clean various floor types. However, suction strength depends on more than wattage alone. Factors such as airflow design, motor quality, and filter condition also play crucial roles. Innovative components help maintain strong suction over time, ensuring consistent cleaning performance.

  • When buying a vacuum cleaner, consider the following:

    • • Type: Decide between cordless, corded, stick, or robot models, considering your storage space and charging options.
    • • Run time: Ensure the battery lasts long enough to clean your entire space.
    • • Suction power: Choose power based on how heavy your cleaning needs
    • • Weight: Lighter models are easier to handle and store.

  • Stick vacuum cleaners offer suction power ranging from about 150W to 400W, which is enough to pick up dirt, dust, and debris on hardwood, tile, and low-pile carpets. Many models also have adjustable suction settings to match different floor types and mess levels. While not as powerful as large upright vacuums, stick vacuums work well for everyday cleaning and pet hair removal, especially with the right attachments.

  • Yes. Stick vacuums handle hardwood, tile, laminate, and low-pile carpets well. Some models, like Bespoke AI Jet, adjust suction for each floor type to ensure consistent results without damage.

  • Many stick vacuums come with motorized pet brushes or attachments to pull hair from floors and furniture, keeping homes fur-free even with multiple pets.

    Note: Effectiveness varies by model, so check product details if pet hair is a priority. Requires separate purchases.

  • Battery life varies with usage, but most cordless stick vacuums run 1 to 100 minutes1 on a full charge with one battery, depending on the suction setting. Some models come with two batteries, doubling your cleaning time. You can also purchase extra batteries for longer cleaning sessions at Samsung.com.

    Note: Effectiveness varies by model, so check product details on Samsung.com.

  • Yes, stick vacuum cleaners are easy to store thanks to their compact, lightweight design. They fit well in closets, under furniture, or on wall mounts, making them ideal for small homes or anyone who needs quick, unobtrusive storage.

  • Yes, stick vacuum cleaners are easy to carry and maneuver on stairs. Their slim, lightweight design and cordless capability make them ideal for cleaning tight spaces and vertical surfaces like stairs.

  • Most models do! Common attachments include crevice tools for tight spaces, dusting brushes for delicate surfaces and brushes for deep cleaning carpets. These accessories make your cleaning routine more efficient and versatile. Some accessories may require separate purchases.

  • Yes. Stick vacuums produce less noise than traditional models, making them ideal for quiet spaces, early mornings, or late nights without disturbing others.

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Delivery options and pricing >

  • Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

    • • Delivery
    • • Recycling
    • • Installation

    Tip: Review the final price before confirming your order.

  • Yes. If you select Collection & Recycling at checkout, the service includes:

    • • Uninstalling and removing your old TV or large appliance
    • • Recycling or disposing of it responsibly

    Before we arrive, please:

    • • Disconnect the appliance
    • • Fully drain any water (if applicable)
    • • Ensure clear and easy access for collection

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn more >

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

    • • For change of mind: 14 days to notify + 14 days to return
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The returns policy >

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    Learn more >

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Reduced refund: May apply if the product is returned in a different condition.

    Return condition (Learn more) >

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

  • Q. What should I do if the vacuum cleaner doesn’t work?

    If your vacuum cleaner isn’t working, check the following steps:

    • • Make sure the battery is fully charged and correctly inserted.
    • • Confirm the vacuum is switched on.
    • • Check that the washable micro filter is in place and clean.
    • • Remove any blockages from the telescopic pipe, dustbin, or brush.
    • • If unused for a long time, recharge or replace the battery.
    • • Check if the battery protection mode is activated (refer to the ‘How to use the batteries optimally’ section for more details)

    Note: For more details, refer to the user manual or visit Samsung Support.

    Support >

  • To maintain your stick vacuum cleaner, regularly empty the dustbin and clean the filters to prevent odors and ensure optimal performance. Keep in mind that new products may have a slight odor for the first 3 months after purchase, which is normal. Prolonged use without cleaning can lead to dirt buildup in the dustbin or dust on the filters, potentially causing unpleasant smells. Replacement filters are available at your local Samsung service center for when they need to be changed.

    Support >

  • Materials used in mats, such as childcare center mats or noise prevention mats between floors, can generate static electricity. To resolve this, move the vacuum cleaner’s brush on a normal floor for a short period and then clean the mat again. This should eliminate the static electricity and allow the vacuum to function properly.

    Support >

  • If your vacuum cleaner cannot be charged, follow these steps :

    Make sure the vacuum cleaner is securely placed on the Clean Station. Confirm that the Clean Station is properly plugged in and that the voltage matches its requirements. Check that the vacuum cleaner is turned on and that the battery level indicator LED is lit. Inspect the charging terminals for any dust or debris, and clean them with a cotton swab or soft cloth if necessary. Additionally, verify that the Display and Lights option is not turned off in the SmartThings app, as this could affect functionality.

    Support >

  • This product is equipped with an overheating prevention device for the motor, which may cause the vacuum cleaner to temporarily stop operating under certain conditions. After addressing the issue, you can turn the product back on. (Note: This behavior may vary depending on the ambient temperature.) Common causes include:

    • • When the vacuum cleaner operates with a full dustbin.
    • • When the vacuum cleaner operates with a brush, pipe, or tool clogged.
    • • When the Extension Crevice Tool is used for long hours.

    Support >

  • If the suction power suddenly decreases and the vacuum cleaner makes a vibrating sound, it may be due to the following reasons:

    • • Inspect the brush, dustbin, and Telescopic Pipe for any blockages or foreign matter and remove them.
    • • Check if the dustbin is full. If it is, empty it completely.
    • • Examine the filter for dirt or debris. If it’s dirty, clean or replace the filter as needed.

    Support >

  • The SmartThings app is compatible with devices running Android OS 8.0 or later and iOS 14.0 or later. Please note that the supported OS versions may change in the future. Additionally, normal installation or use of the app is not guaranteed on rooted devices.

    Support >

  • If your vacuum cleaner appears offline in the SmartThings app, follow these steps:

    • • Check the app to confirm if the vacuum cleaner is offline.
    • • Reconnect the wireless router to the Clean Station by referring to the ‘SmartThings app’ section in the user manual.

    Support >

  • If the ‘Check Brush’ message appears on the display, turn off the vacuum cleaner and inspect the brush for any blockages or foreign matter. Remove any debris you find, then restart the vacuum cleaner. Additionally, if the vacuum cleaner isn’t functioning properly:

    Turn it off and on again. For accessories like the Slim LED Brush+ and Spray Spinning Sweeper, if the overheating prevention device is activated, it may take approximately 30 minutes for the motor to cool down before the vacuum can be used again.

    Support >

  • After cleaning, operate the vacuum cleaner for at least 10 seconds to pick up any remaining small dust particles.

    Support >

Buying Guide

Learn more
A vertical panel with dotted outlines and a plus icon is placed beside open shelving with folded towels and a wicker basket. A vertical panel with dotted outlines and a plus icon is placed beside open shelving with folded towels and a wicker basket.

View Products

View all
A black Bespoke AI Jet Ultra stands upright on its charging base against a plain background. A black Bespoke AI Jet Ultra stands upright on its charging base against a plain background.
  1. The stated run time applies when using a large capacity battery (4500mAh for battery cell capacity and 3970mAh for each pack) and the minimum power level with a non-motorized tool attached. Results may vary depending on actual usage