What dedicated customer care service is available for the Galaxy Z Flip?

Last Update date : Nov 24. 2020

Galaxy Z Flip comes with the specialised customer care Galaxy Z Premier Service, designed to deliver the best possible product experience to our valued customers.

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Galaxy Z Flip screen protection attachment service

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Galaxy Z Flip comes with a standard product warranty, which complies with national laws and regulations.


Customers will receive a *one-time screen protector attachment service free-of-charge (FOC) at an authorised Samsung service centre. This service is valid for 1 year from the date of purchase.


Device displays can be repaired at Samsung authorised locations. Charges may apply for replacement parts depending on damage type.

Note : *Available service points for screen protector attachment service may differ by country and subsidiary.

Galaxy Z Flip main screen replacement or repair within 1 year

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You are entitled to one-time screen replacement or repair within 1 year from the purchase date of the device.

One-time screen replacement or repair is applicable to the internal, foldable Galaxy Z Flip main screen at low cost. The customer is liable to pay a deductible amount to replace or repair screen.

Protection coverage may vary by country. Other terms and conditions apply.

Galaxy Z Flip concierge service

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Every customer that purchases the Galaxy Z Flip receives Galaxy Z Premier Service.

This exclusive customer care service includes one-on-one access to Samsung experts and *24/7 support hub online or over the phone.

Note : *The services offered may vary by country and subsidiary.         

Please visit Galaxy Z Flip Premier Service for more details.

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