What dedicated customer care service is available for the Galaxy Z Flip?

Last Update Date : Feb 25. 2020

Galaxy Z Flip comes with the specialised customer care Galaxy Z Premier Service, designed to deliver the best possible product experience to our valued customers.

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Galaxy Z Flip screen protection attachment service

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Galaxy Z Flip comes with a standard product warranty, which complies with national laws and regulations.

 

Customers will receive a *one-time screen protector attachment service free-of-charge (FOC) at an authorised Samsung service centre. This service is valid for 1 year from the date of purchase.

 

Device displays can be repaired at Samsung authorised locations. Charges may apply for replacement parts depending on damage type.

Note : *Available service points for screen protector attachment service may differ by country and subsidiary.

Galaxy Z Flip Premier ServiceClick to Expand

Galaxy Z Flip main screen replacement or repair within 1 year

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You are entitled to one-time screen replacement or repair within 1 year from the purchase date of the device.

One-time screen replacement or repair is applicable to the internal, foldable Galaxy Z Flip main screen at low cost. The customer is liable to pay a deductible amount to replace or repair screen.

Protection coverage may vary by country. Other terms and conditions apply.

Galaxy Z Flip concierge service

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Every customer that purchases the Galaxy Z Flip receives Galaxy Z Premier Service.

This exclusive customer care service includes one-on-one access to Samsung experts and *24/7 support hub online or over the phone.

Note : *The services offered may vary by country and subsidiary.         

Please visit Galaxy Z Flip Premier Service for more details.

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With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of our people and customers.

As such, our customer service centers are operating with extremely limited resources and we are unable to serve you as usual.

We apologize for any inconvenience this may cause.

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