What the Convergence of AI and Mobile Devices Really Looks Like

The rise of hybrid and remote work has solidified flexible work models as the new standard for productivity. In a recent poll, 58% of professionals² believe that remote and hybrid collaboration will be the key driver of workplace productivity over the next three years.

However, the freedom to work from anywhere has also amplified communication gaps and complicated teamwork. Teams are now scattered across different countries, communicating in different languages. This creates complexity in managing tasks and workloads. 

Mobile AI closes these gaps by equipping teams with AI-powered tools that streamline communication and bridge language barriers. With Galaxy AI³ tools—like Chat Assist⁴, Note Assist⁵, and Seamless Actions Across Apps⁶—embedded into Galaxy devices, teams can effortlessly communicate across borders.

A sales manager can draft messages in English and instantly translate them into Mandarin for the client. These messages can then be summarised and converted into action items, which can be sent to team members with just one voice command. This ensures nothing gets lost in translation, while keeping projects on track.

Samsung DeX adds to this flexibility by allowing teams to access familiar mobile AI tools on larger displays for enhanced collaboration outside the office. This means that teams can join virtual meetings on their smartphones, while collaborating on a presentation deck on a larger screen. Since Galaxy AI is built-into devices, teams can transcribe meetings and translate them without the need for a third-party app or solution. With AI built into devices, teams can collaborate just as effectively outside the office as they do inside it. 

For many businesses, speed is everything. Delays in communication and completion of tasks result in lost productivity. This is where mobile AI, reinforced by 5G connectivity, can make a real difference.

Devices that are equipped with mobile AI capabilities—like the Galaxy XCover7 Pro—enable split-second decision making. By being able to process inputs and outputs on-device, these Intelligent Features let teams act immediately and complete tasks from their mobile devices. For instance, a retail sales associate can snap a photo of a dragon fruit and use Circle to Search⁷ to identify the fruit. With just a few taps, they can pull up nutritional information for the customer. Ultimately, this boosts customer satisfaction which can lead to higher sales and stronger brand loyalty.

With 5G connectivity, teams can further benefit from real-time connections that power AI-driven alerts and notifications. Galaxy AI’s Now Brief⁸—on the Galaxy S25 Series—provides personalised morning updates, helping employees start their day prepared. In the evening, it delivers a summarised recap of meetings and achievements. This gives employees a clear snapshot of the day, making it easier to track progress and plan next steps. 

Customers now expect deeply personalised services. They want to communicate with businesses in their native language and receive tailored product and service recommendations. For businesses, this means that teams must be able to quickly translate queries and craft responses tailored to individual customer preferences.

Mobile AI provides a practical way for businesses to implement that level of personalisation, without having to break the bank. With AI-powered tools and a mobile-first approach, teams are empowered to deliver curated services to each and every customer.

For example, a customer service agent at a call centre can use Transcript Assist⁹ to transcribe and summarise calls. So, when the customer calls again, teams have quick access to the customer’s previous interactions. Teams can then take those summaries and use Writing Assist¹⁰ to generate suggested responses in the language and tone that the customer prefers. Having these capabilities give teams the confidence to tackle complex customer complaints and focus on problem-solving.

While mobile AI tools enhance productivity, data security and compliance remain one of the biggest challenges businesses face when switching to mobile-first operations. Nearly 40% of professionals¹¹ note it as their top concern.

To combat this and ensure teams can securely leverage mobile AI tools, Samsung Knox is built into every Galaxy device from the chip up. This government-grade¹² security solution provides multi-layered protection that encrypts sensitive information. With Knox Suite, IT teams have greater control over how Galaxy AI is used on devices. This means that businesses can control what data remains on devices and what data is processed in the cloud.

With the level of granular control over how AI is used in the workplace, teams can harness AI-powered tools without compromising privacy or compliance. This keeps both the business and its customers safe in the digital world. 

The convergence of mobile AI, 5G connectivity, and enterprise security is no longer just a promised future—it’s the reality we live in today. Galaxy devices demonstrate what’s possible when these three elements converge.

Build a mobile-first workforce with Galaxy devices! Find out more about the Galaxy Enterprise Edition here.