Samsung Gulf Electronics Announces
Exchange Program for Galaxy Note7

Exchange Program to Ensure Consumers' Safety and Needs are Addressed

Samsung Gulf Electronics today announced the availability of Exchange Program for Galaxy Note7 owners in the Gulf Region. This program is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note7 device.

While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note7 exchange program. And, because customers’ safety is an absolute priority, Samsung has stopped sales of the Galaxy Note7.

"Samsung is taking a proactive approach to address customer needs around the Note7," said Mr. Ismail Yoon, President of Samsung Gulf Electronics. "We are encouraging customers to replace their Note7 by taking advantage of our Product Replacement Program. The safety and satisfaction of our customers is Samsung's top priority."

For customers, who have the Galaxy Note7 device, Samsung will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks till December 31st, 2016 at multiple locations*. Until the new Galaxy Note7 stock arrives, a loan device will be provided as an option.

Samsung is asking Galaxy Note7 users to immediately switch off their Galaxy Note7 smartphones and exchange them as soon as possible.

Galaxy Note7 owners are advised to call Samsung Customer Service on the below local customer service numbers for any questions or concerns.

  • »  UAE: 800-Samsung (800-7267864)
  • »  Qatar: 800-2255
  • »  Kuwait: 183-2255
  • »  Bahrain: 8000-4726
  • »  Oman: 800-Samsung (800-7267864)

* Exchange store locations are listed below.

Location City Country Stores
Bahrain City Center Manama Bahrain Samsung Brand Shop
Seef Muharraq Mall Muharraq Bahrain Samsung Brand Shop
Gosi Complex Manama Bahrain Samsung Experience Shop
Sultan Mall Manama Bahrain Samsung Experience Shop
Juffair Mall Manama Bahrain Samsung Brand Shop
Kuwait Avenue Kuwait Kuwait Samsung Brand Shop
Baitak Mall Kuwait Kuwait Samsung Customer Service Plaza
Ibn Khaldoun, Hawally Kuwait Kuwait Samsung Customer Service Plaza
Mahbula Kuwait Kuwait Samsung Customer Service Plaza
Lulu, Salalah Salalah Oman Samsung Brand Shop
Muscat City Center Muscat Oman Samsung Brand Shop
Oman Avenues Muscat Oman Samsung Brand Shop
Qurum City Center Qurum Oman Samsung Experience Shop
Al Nasser Qatar Qatar Samsung Store
Al Watan Qatar Qatar Samsung Store
Marina Mall Abu Dhabi United Arab Emirates Samsung Brand Shop
Dubai Mall Dubai United Arab Emirates Samsung Brand Shop
Mall Of The Emirates Dubai United Arab Emirates Samsung Brand Shop
Mirdif City Center Dubai United Arab Emirates Samsung Brand Shop
Sahara Center Sharjah United Arab Emirates Samsung Brand Shop
Sharjah City Center Sharjah United Arab Emirates Samsung Brand Shop
Khalidiya Mall Abu Dhabi United Arab Emirates Samsung Brand Shop
Deira City Center Dubai United Arab Emirates Samsung Brand Shop
Nasseriah Center Sharjah United Arab Emirates Samsung Brand Shop
Burjuman Dubai United Arab Emirates Samsung Brand Shop
Bawabat Al Sharq Abu Dhabi United Arab Emirates Samsung Experience Shop
Ibn Battuta Mall Dubai United Arab Emirates Samsung Experience Shop
Dalma Mall Abu Dhabi United Arab Emirates Samsung Brand Shop