Samsung Gulf Electronics Announces
Exchange Program for Galaxy Note7
Exchange Program to Ensure Consumers' Safety and Needs are Addressed
Samsung Gulf Electronics today announced the availability of Exchange Program for Galaxy Note7 owners in the Gulf Region. This program is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note7 device.
While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note7 exchange program. And, because customers’ safety is an absolute priority, Samsung has stopped sales of the Galaxy Note7.
"Samsung is taking a proactive approach to address customer needs around the Note7," said Mr. Ismail Yoon, President of Samsung Gulf Electronics. "We are encouraging customers to replace their Note7 by taking advantage of our Product Replacement Program. The safety and satisfaction of our customers is Samsung's top priority."
For customers, who have the Galaxy Note7 device, Samsung will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks till December 31st, 2016 at multiple locations*. Until the new Galaxy Note7 stock arrives, a loan device will be provided as an option.
Samsung is asking Galaxy Note7 users to immediately switch off their Galaxy Note7 smartphones and exchange them as soon as possible.
Galaxy Note7 owners are advised to call Samsung Customer Service on the below local customer service numbers for any questions or concerns.
- » UAE: 800-Samsung (800-7267864)
- » Qatar: 800-2255
- » Kuwait: 183-2255
- » Bahrain: 8000-4726
- » Oman: 800-Samsung (800-7267864)
* Exchange store locations are listed below.
|Bahrain City Center||Manama||Bahrain||Samsung Brand Shop|
|Seef Muharraq Mall||Muharraq||Bahrain||Samsung Brand Shop|
|Gosi Complex||Manama||Bahrain||Samsung Experience Shop|
|Sultan Mall||Manama||Bahrain||Samsung Experience Shop|
|Juffair Mall||Manama||Bahrain||Samsung Brand Shop|
|Kuwait Avenue||Kuwait||Kuwait||Samsung Brand Shop|
|Baitak Mall||Kuwait||Kuwait||Samsung Customer Service Plaza|
|Ibn Khaldoun, Hawally||Kuwait||Kuwait||Samsung Customer Service Plaza|
|Mahbula||Kuwait||Kuwait||Samsung Customer Service Plaza|
|Lulu, Salalah||Salalah||Oman||Samsung Brand Shop|
|Muscat City Center||Muscat||Oman||Samsung Brand Shop|
|Oman Avenues||Muscat||Oman||Samsung Brand Shop|
|Qurum City Center||Qurum||Oman||Samsung Experience Shop|
|Al Nasser||Qatar||Qatar||Samsung Store|
|Al Watan||Qatar||Qatar||Samsung Store|
|Marina Mall||Abu Dhabi||United Arab Emirates||Samsung Brand Shop|
|Dubai Mall||Dubai||United Arab Emirates||Samsung Brand Shop|
|Mall Of The Emirates||Dubai||United Arab Emirates||Samsung Brand Shop|
|Mirdif City Center||Dubai||United Arab Emirates||Samsung Brand Shop|
|Sahara Center||Sharjah||United Arab Emirates||Samsung Brand Shop|
|Sharjah City Center||Sharjah||United Arab Emirates||Samsung Brand Shop|
|Khalidiya Mall||Abu Dhabi||United Arab Emirates||Samsung Brand Shop|
|Deira City Center||Dubai||United Arab Emirates||Samsung Brand Shop|
|Nasseriah Center||Sharjah||United Arab Emirates||Samsung Brand Shop|
|Burjuman||Dubai||United Arab Emirates||Samsung Brand Shop|
|Bawabat Al Sharq||Abu Dhabi||United Arab Emirates||Samsung Experience Shop|
|Ibn Battuta Mall||Dubai||United Arab Emirates||Samsung Experience Shop|
|Dalma Mall||Abu Dhabi||United Arab Emirates||Samsung Brand Shop|