• Device Breakdown
• Remote diagnostics and setup
• Walk-in at 15 national locations for same-day repair
• Free doorstep collection for repair within 5 working days
• 1-Year battery warranty
• Device health check and lifetime customer support
• 24 months of cover (upfront payment only)
• All accidental damages from handling
• 2 claims over 2 years
• 50% of service fees per claim
• Loss of the product
• Deliberate damage
• Cosmetic damage
• Pickpocketing or theft of any kind
• Lack of reasonable care
• Damages resulting from normal wear and tear
Oops! You’ve dropped your device on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
Your 50% discount is applied on-site after the repair is finished without additional paperwork required. You can get going right back on track.
Dial *#06# from your phone. Your IMEI number will appear on your screen.
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
You can purchase Samsung Care+ at the stores mentioned above under "Where to buy" section. For more information, please call 800-7267864 in the UAE or 183-2255 in Kuwait in Bahrain 8000-4726 or in Qatar 800-2255.
If your phone is accidentally damaged, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days.
If your phone is accidentally damaged while traveling, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days. Is cosmetic damage covered?
Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
The excess on your Samsung Care+ is 180 AED / 15 KWD /19 BHD / 180 QAR + taxes for all successful claims, which must be paid before your claim can be processed. The excess may vary depending on the coverage plan.
If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
You can submit a claim request by visiting one of our Authorized Samsung Centers. If you're abroad, you can initiate a claim instantly by contacting us on 8007267864 in the UAE or 800-2255 in Kuwait or Bahrain 8000-4726 or in Qatar 800-2255 and later submitting your phone to the Authorized Samsung Center when returning back to your country of residence.
Your Samsung Care+ plan allows you to claim up to two accidental damage repairs for a 2 year plan. Once all claims are consumed, the device shall continue to be covered with Extended Warranty until the Samsung Care+ plan expires in 24 months from plan purchase date.
You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 30 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.
The 'cooling off period' is within thirty (30) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).
If you want to cancel your policy within the cooling off period and requesting a refund, Please check with the Retailer you purchased Samsung Care+ from.
Registered office in Safat, Kuwait. We also operate under the trading name Bahrain Kuwait Insurance Company (BKIC Kuwait). Our business address is: Bahrain Kuwait Insurance P.O. Box 26728, Safat 13128, Kuwait.
This policy is underwritten by Alliance Insurance PSC., which has its registered office in Dubai, U.A.E. and operates under the trading name Alliance Insurance PSC. Business address is: Warba Centre 2nd & 3rd Floor Deira, Dubai United Arab Emirates Allliance Insurance PSC is an insurer licensed to act in the United Arab Emirates with corporate identification No 206782 and registered with the Federal Tax Authority No 100042583300003
This policy is underwritten by Orient Insurance PJSC., which has its registered office in Manama, Kingdom of Bahrain. We also operate under the trading name Orient Insurance PJSC. Our business address is: Orient Insurance PJSC- Bahrain | Office no 122, 7th Floor, Building no 398, Road # 2806, Block #428, Seef District, Manama, Kingdom of Bahrain Orient Insurance PJSC is an insurer licensed to act in Bahrain with corporate identification No 95407-1.