Samsung Care+

Samsung Care+,
A worry-free total care service

Plan for the unplanned with extended coverage

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
Samsung Care+

Life happens but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy phone. You’ll stay protected beyond the standard warranty, with coverage for all accidental damage for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Here's what's covered

An icon for "Hardware repairs": a smartphone overlaid with a small wrench.

Hardware repairs

Get fast, convenient repairs using genuine Samsung parts, from our authorized technicians.

An icon for "Software coverage": a smartphone overlaid with two mechanical gears.

Extended Warranty

Keep your phone protected for up to 2 years

An icon for "Battery replacement": a battery overlaid with a two-arrow cycle.

Battery replacement

Stay powered up with hassle-free battery replacements.

An icon for "2 claims within 2 years": a calendar with two pages with the text "2 yr" on it.

2 claims within 2 years

Make up to 2 claims for repair or replacement within 2 years, and save with a low deductible per claim.

An icon for "No limited number of claims": a screwdriver and a wrench on top of a stack of paper.

Samsung Genuine Parts

Get your phone fixed and looking brand new.

Galaxy S, Note Series & Tab S

Galaxy A50 and above & Tab S lite, Tab A

All devices below Galaxy A50

Product Features

2 Years

1 Year

1 Year Screen Only

2 Years

1 Year

1 Year Screen Only

2 Years

1 Year

1 Year Screen Only

Extended Warranty

Yes

No

No

Yes

No

No

Yes

No

No

Accidental Coverage

2 Claims

1 Claim

1 Claim Front Screen

2 Claims

1 Claim

1 Claim Front Screen

2 Claims

1 Claim

1 Claim Front Screen

Battery Replacement

2nd Year Covered

Under Warranty

Under Warranty

2nd Year Covered

Under Warranty

Under Warranty

2nd Year Covered

Under Warranty

Under Warranty

Repair Coverage

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

GCC (excluding KSA)

Price RRP (including VAT)

AED 499 / KWD 39 / BHD 51 / QAR 474 / OMR 50

AED 299 / KWD 24 / BHD 31 /QAR 280 / OMR 30

AED 184 / KWD 16 / BHD 19 / QAR 174 / OMR 19

AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19

AED 104 / KWD 10 / BHD 11 /QAR 99 /OMR 11

AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9

AED 85 / KWD 8 / BHD 9 / QAR 81 /OMR 9

AED 65 / KWD 7 /BHD 7 /QAR 60 /OMR 7

AED 55 / KWD 6 /BHD 6 /QAR 50 / OMR 6

Excess per Claim (excluding VAT)

AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19

AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19

AED 107 / KWD 9 / BHD 11 /QAR 106 / OMR 12

AED 70 / KWD 6 / BHD 8 /QAR 70 /OMR 8

AED 70 / KWD 6 /BHD 8 /QAR 70 / OMR 8

AED 33 / KWD 3 /BHD 4 /QAR 33 /OMR 4

AED 70 / KWD 6 /BHD 8 /QAR 70 /OMR 8

AED 70 / KWD 6 /BHD 8 /QAR 70 /OMR 8

AED 33 /KWD 3 / BHD 4/ QAR 33 / OMR 4

*Samsung Care+ prices are subject to change without notice.
**Samsung Care+ coverage may vary by country, model and deductibles may apply.

How is it better than the warranty?

  • Basic manufacturer warranty covers:

    ∙ Phone Breakdown
    ∙ Remote diagnostics and setup
    ∙ Walk in for same-day repairs at 24 locations
    ∙ 1 year battery warranty
    ∙ Phone health check and lifetime customer support
  • Samsung Care+ covers:

    ∙ Screen Protection - Covers front screen damage for 1 year.
    ∙ Accidental Damage & Liquid Damage - Covers accidental front & back screen damage & liquid damage for up to 2 years.
    ∙ Available to buy within 30 days of purchase
  • Does not cover:

    ∙ Loss of the product
    ∙ Deliberate damage
    ∙ Cosmetic damage
    ∙ Pickpocketing
    ∙ Theft with no force, violence or threat of it
    ∙ Lack of reasonable care
    ∙ Damages due to normal wear and tear

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy phone or within 30 days of your purchase date. Just choose one of the online or offline options below.

An icon for "Samsung.com": a computer monitor showing the text "Samsung", overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Samsung.com

An icon for "Samsung Care+ Online Store": a computer monitor showing the heart-shaped Samsung Care+ logo, overlaid with a small shopping bag in the bottom right corner, with the same Samsung Care+ logo on it.

Samsung Experience Stores

An icon for "Samsung Experience Store": two tall buildings, overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Other Retailers

  • Samsung.com
  • Samsung Experience Stores
  • Other Retailers

Samsung.com

A closeup view shows a woman standing at a table. Her left hand sits on top of a package with a mailing label on it, and her right hand is operating a laptop computer. Packing tape, scissors, and a Stanley knife are also sitting on the table.
An icon for Step 1 of the Samsung.com purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Add Samsung Care+ to your order

From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart.

An icon for Step 2 of the Samsung.com purchase process: a hand holding a credit card.

2. Complete your purchase

Head to the checkout to buy your phone and Samsung Care+ plan at the same time.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered.

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

Samsung Experience Stores

A closeup view from the side shows a seated woman holding a smartphone with both hands. She wears a backpack and there is a suitcase beside her.
An icon for Step 1 of the Samsung Care+ Online Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

1. Visit your nearest Samsung Experience Store in the UAE

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store.

An icon for Step 2 of the Samsung Care+ Online Store purchase process: a hand holding a credit card.

2. Complete your purchase

Head to the checkout to buy Samsung Care+ plan.

An icon for Step 3 of the Samsung Care+ Online Store purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

3. Relax. You're covered.

Once you are activated, you can enjoy your new Galaxy phone to the fullest. Plus, check your coverage status anytime on the Samsung Members app.

Other Retailers

An interior view of a Samsung Experience Store filled with people. In the foreground, a young man is showing his smartphone to a female store employee who stands behind his shoulder.
An icon for Step 1 of the Samsung Experience Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

UAE

Carrefour
EROS Digital Home
Etisalat
harmanhouse
Jacky's
Jumbo
LuLu
MDS Mobile
Sharaf DG
Virgin Megastores

An icon for Step 1 of the Samsung Experience Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

Kuwait

LuLu
switch
WAHRAN
Virgin Megastores

An icon for Step 1 of the Samsung Experience Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

Bahrain

Bin Hindi
Carrefour
LuLu
Sharaf DG
Virgin Megastores

An icon for Step 1 of the Samsung Experience Store purchase process: a shopping bag with the heart-shaped Samsung Care+ logo on it.

Qatar

Carrefour
Fnac
Virgin Megastores

Start here.
Discover the right Galaxy for you

Galaxy S20

Galaxy S20 in Cosmic Grey, front and back views. Galaxy S20 in Cloud Blue, front and back views. Galaxy S20 in Cloud Pink, front and back views.
Cosmic Gray
Capacity

128GB

Capacity

128GB

Capacity

128GB

Galaxy Note 10+

Galaxy Note10+ in Aura Black, front and back views, with S Pen alongside. Galaxy Note10+ in Aura Glow, front and back views, with S Pen alongside.
Aura Black
Capacity

256GB

512GB

Capacity

256GB

512GB

Capacity

256GB

512GB

Galaxy A71 5G

Galaxy A71 5G in Black, front and back views. Galaxy A71 5G in Silver, front and back views.
Prism Cube Black
Capacity

128GB

Capacity

128GB

Claims and Support

Make a claim by calling the hotline below. All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen or by going into the about phone section of the settings menu.

UAE:
Tel. 800-7267864
Kuwait:
Tel. 183-2255
Bahrain:
Tel. 8000-4726
Qatar:
Tel. 800-2255
Oman:
Tel. 800-72627

It’s easy to find your IMEI number

To make a claim or check your coverage, you’ll need your 15-digit IMEI number ready. Here’s how to find it:

An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#"

Method 1

Dial *#06# from your phone. Your IMEI number will appear on your screen.

An icon for Method 2: a smartphone screen with a lowercase letter "i" on it.

Method 2

On your phone, go to Settings and then tap About phone. Look for your IMEI number on the screen.

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • Where can I purchase Samsung Care+?

    You can purchase Samsung Care+ at the stores mentioned above under "Where to buy" section. For more information, please call 800-7267864 in the UAE or 183-2255 in Kuwait in Bahrain 8000-4726 or in Qatar 800-2255.
  • What do you mean by accidental damage?

    If your phone is accidentally damaged, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days.
  • What do you mean by worldwide cover?

    If your phone is accidentally damaged while traveling, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days.
  • Is cosmetic damage covered?

    Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
  • What is the excess?

    The excess on your Samsung Care+ is 180 AED / 15 KWD /19 BHD / 180 QAR + taxes for all successful claims, which must be paid before your claim can be processed. The excess may vary depending on the coverage plan.
  • What happens if my phone is replaced?

    If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
  • Where do I make a claim?

    You can submit a claim request by visiting one of our Authorized Samsung Centers. If you're abroad, you can initiate a claim instantly by contacting us on 8007267864 in the UAE or 183-2255 in Kuwait or Bahrain 8000-4726 or in Qatar 800-2255 and later submitting your phone to the Authorized Samsung Center when returning back to your country of residence.
  • How Many Claims do I have?

    Your Samsung Care+ plan allows you to claim up to two accidental damage repairs for a 2 year plan. Once all claims are consumed, the device shall continue to be covered with Extended Warranty until the Samsung Care+ plan expires in 24 months from plan purchase date.
  • When can I purchase Samsung Care +?

    A9 You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 30 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.
  • Is there a cooling off period?

    The 'cooling off period' is within thirty (30) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).
  • How do I cancel my Samsung Care+?

    If you want to cancel your policy within the cooling off period and requesting a refund, Please check with the Retailer you purchased Samsung Care+ from.
  • Who are Bahrain Kuwait Insurance Company (BKIC Kuwait)?

    Registered office in Safat, Kuwait. We also operate under the trading name Bahrain Kuwait Insurance Company (BKIC Kuwait). Our business address is: Bahrain Kuwait Insurance P.O. Box 26728, Safat 13128, Kuwait.
  • Who are Alliance Insurance PSC?

    This policy is underwritten by Alliance Insurance PSC., which has its registered office in Dubai, U.A.E. and operates under the trading name Alliance Insurance PSC. Business address is: Warba Centre 2nd & 3rd Floor Deira, Dubai United Arab Emirates Allliance Insurance PSC is an insurer licensed to act in the United Arab Emirates with corporate identification No 206782 and registered with the Federal Tax Authority No 100042583300003
  • Who are Orient Insurance PJSC?

    This policy is underwritten by Orient Insurance PJSC., which has its registered office in Manama, Kingdom of Bahrain. We also operate under the trading name Orient Insurance PJSC. Our business address is: Orient Insurance PJSC- Bahrain | Office no 122, 7th Floor, Building no 398, Road # 2806, Block #428, Seef District, Manama, Kingdom of Bahrain Orient Insurance PJSC is an insurer licensed to act in Bahrain with corporate identification No 95407-1.