Samsung Care+,
A worry-free total care service

Plan for the unplanned with extended coverage

Young woman holding a smartphone in front of her chest with both hands is shown smiling with her eyes closed. Beside the woman a smartphone screen shows the Samsung Care+ logo. Below the logo text reads: 50% savings on out-of-warranty repairs, Guarantee additional $100 overtrade, and Service support at your doorstep. Young woman holding a smartphone in front of her chest with both hands is shown smiling with her eyes closed. Beside the woman a smartphone screen shows the Samsung Care+ logo. Below the logo text reads: 50% savings on out-of-warranty repairs, Guarantee additional $100 overtrade, and Service support at your doorstep.

Free 2-year Samsung Care+

Free 2-year Samsung Care+

Purchase the new Samsung Galaxy Z Fold4 or Z Flip4 models and get an exclusive eVoucher worth up to AED 600, free 2-year Samsung Care+ and more.

Two foldable Samsung Galaxy smartphones are positioned sitting upright in Flex mode. Two foldable Samsung Galaxy smartphones are positioned sitting upright in Flex mode.

Accidents happen but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

View of person's feet balancing precariously on a wobbly kitchen stool is shown. Stool is shown tilting to the right, and the person's smartphone is shown in mid-air falling to the ground. View of person's feet balancing precariously on a wobbly kitchen stool is shown. Stool is shown tilting to the right, and the person's smartphone is shown in mid-air falling to the ground.

Here's what's covered

Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.
Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone. Smartphone is shown with its bottom left corner making contact with the ground. Screen is shown cracked and broken. After, the same smartphone is shown without a cracked and broken screen. Genuine parts, authorized SVC repairs, device repair, water damage and extensive cost savings icons encircle the smartphone.

Select your device to find out your coverage details

Galaxy Z Fold Galaxy Z Flip / Bespoke Z Flip Galaxy S, Note Series Galaxy A50 and above, M Series All devices below Galaxy A50
Product Features 2 Years 1 Year 2 Years 1 Year 2 Years 1 Year 1 Year Screen Only 2 Years 1 Year 1 Year Screen Only 2 Years 1 Year 1 Year Screen Only
Extended Warranty Yes No Yes No Yes No No Yes No No Yes No No
Accidental Coverage 2 Claims 1 Claim 2 Claims 1 Claim 2 Claims 1 Claim 1 Claim Front Screen 2 Claims 1 Claim 1 Claim Front Screen 2 Claims 1 Claim 1 Claim Front Screen
Battery Replace 2nd Year Covered Under Warranty 2nd Year Covered Under Warranty 2nd Year Covered Under Warranty Under Warranty 2nd Year Covered Under Warranty Under Warranty 2nd Year Covered Under Warranty Under Warranty
Repair Coverage GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA)
Price RRP (including VAT) AED 1,091 / KWD 85 / BHD 113 / QAR 1,077 / OMR 117 AED 561 / KWD 44/ BHD 58 / QAR 554 / OMR 60 AED 1,029 / KWD 80 / / BHD 106 / QAR 1,015 / OMR 111 AED 530 / KWD 41 / BHD 55 / QAR 523 / OMR 57 AED 499 / KWD 39 / BHD 51 / QAR 474 / OMR 50 AED 299 / KWD 24 / BHD 31 /QAR 280 / OMR 30 AED 184 / KWD 16 / BHD 19 / QAR 174 / OMR 19 AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19 AED 104 / KWD 10 / BHD 11 /QAR 99 / OMR 11 AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9 AED 85 / KWD 8 / BHD 9 / QAR 81 / OMR 9 AED 65 / KWD 7 /BHD 7 /QAR 60 /OMR 7 AED 55 / KWD 6 /BHD 6 /QAR 50 / OMR 6
Excess per Claim (excluding VAT) AED 547 / KWD 45 / BHD 57 / QAR 543 / OMR 58 AED 547 / KWD 45 / BHD 57 / QAR 543 / OMR 58 AED 437 / KWD 36 / BHD 45 / QAR 434 / OMR 47 AED 437 / KWD 36 / BHD 45 / QAR 434 / OMR 47 AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 AED 107 / KWD 9 / BHD 11 / QAR 106 / OMR 12 AED 70 / KWD 6 / BHD 8 / QAR 70 / OMR 8 AED 70 / KWD 6 /BHD 8 / QAR 70 / OMR 8 AED 33 / KWD 3 /BHD 4 / QAR 33 / OMR 4 AED 70 / KWD 6 /BHD 8 / QAR 70 / OMR 8 AED 70 / KWD 6 /BHD 8 / QAR 70 / OMR 8 AED 33 /KWD 3 / BHD 4/ QAR 33 / OMR 4
Galaxy Tab S Galaxy Tab S lite, Tab A
Product Features 2 Years 1 Year 1 Year Screen Only 2 Years 1 Year 1 Year Screen Only
Extended Warranty Yes No No Yes No No
Accidental Coverage 2 Claims 1 Claim 1 Claim Front Screen 2 Claims 1 Claim 1 Claim Front Screen
Battery Replace 2nd Year Covered Under Warranty Under Warranty 2nd Year Covered Under Warranty Under Warranty
Repair Coverage GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA)
Price RRP (including VAT) AED 499 / KWD 39 / BHD 51 / QAR 474 / OMR 50 AED 299 / KWD 24 / BHD 31 /QAR 280 / OMR 30 AED 184 / KWD 16 / BHD 19 / QAR 174 / OMR 19 AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19 AED 104 / KWD 10 / BHD 11 /QAR 99 / OMR 11 AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9
Excess per Claim (excluding VAT) AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 AED 180 / KWD 15 / BHD 19 / QAR 180 / OMR 19 AED 107 / KWD 9 / BHD 11 /QAR 106 / OMR 12 AED 70 / KWD 6 / BHD 8 /QAR 70 / OMR 8 AED 70 / KWD 6 /BHD 8 /QAR 70 / OMR 8 AED 33 / KWD 3 /BHD 4 /QAR 33 / OMR 4
Galaxy Watch
Product Features 2 Years 1 Year 1 Year Screen Only
Extended Warranty Yes No No
Accidental Coverage 2 Claims 1 Claim 1 Claim Front Screen
Battery Replace 2nd Year Covered Under Warranty Under Warranty
Repair Coverage GCC (excluding KSA) GCC (excluding KSA) GCC (excluding KSA)
Price RRP (including VAT) AED 179 /KWD 16 / BHD 19 / QAR 170 / OMR 19 AED 104 / KWD 10 / BHD 11 /QAR 99 / OMR 11 AED 89 /KWD 9 BHD 10 / QAR 84 / OMR 9
Excess per Claim (excluding VAT) AED 70 / KWD 6 / BHD 8 /QAR 70 / OMR 8 AED 70 / KWD 6 /BHD 8 /QAR 70 / OMR 8 AED 33 / KWD 3 /BHD 4 /QAR 33 / OMR 4

 

* Samsung Care+ prices are subject to change without notice.
** Samsung Care+ coverage may vary by country, model and deductibles may apply.

How is our service comparable to competitors and basic warranty?

  • Basic manufacturer warranty covers :

    • Device Breakdown
    • Remote diagnostics and setup
    • Walk-in at 15 national locations for same-day repair
    • Free doorstep collection for repair within 5 working days
    • 1-Year battery warranty
    • Device health check and lifetime customer support
  • • 24 months of cover (upfront payment only)
    • All accidental damages from handling
    • 2 claims over 2 years
    • 50% of service fees per claim
  • • Loss of the product
    • Deliberate damage
    • Cosmetic damage
    • Pickpocketing or theft of any kind
    • Lack of reasonable care
    • Damages resulting from normal wear and tear

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.

* Theft or loss services are only available for smartphones.

Claims and Support

Make a claim by calling the hotline below. All you need is your 15-digit
IMEI number.
Find it by entering *#06# on the phone's call screen or by going into
the about phone section of the settings menu.

It’s easy to find your IMEI number

To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:

Start here.
Discover the right Galaxy for you

* Device and screen images simulated for illustrative purposes

Frequently Asked Questions

  • Where can I purchase Samsung Care+?

    You can purchase Samsung Care+ at the stores mentioned above under "Where to buy" section. For more information, please call 800-7267864 in the UAE or 183-2255 in Kuwait in Bahrain 8000-4726 or in Qatar 800-2255.
  • If your phone is accidentally damaged, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days.
  • If your phone is accidentally damaged while traveling, you’ll be covered. Just visit our authorized service centers in the UAE, Bahrain, Qatar, Kuwait and Oman to make a claim. Kindly note that you can only request a claim in the UAE/ Bahrain / Qatar / Kuwait and Oman and must report any accidental damage occurring abroad within 60 days. Is cosmetic damage covered?
  • Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
  • The excess on your Samsung Care+ is 180 AED / 15 KWD /19 BHD / 180 QAR + taxes for all successful claims, which must be paid before your claim can be processed. The excess may vary depending on the coverage plan.
  • If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
  • You can submit a claim request by visiting one of our Authorized Samsung Centers. If you're abroad, you can initiate a claim instantly by contacting us on 8007267864 in the UAE or 800-2255 in Kuwait or Bahrain 8000-4726 or in Qatar 800-2255 and later submitting your phone to the Authorized Samsung Center when returning back to your country of residence.
  • Your Samsung Care+ plan allows you to claim up to two accidental damage repairs for a 2 year plan. Once all claims are consumed, the device shall continue to be covered with Extended Warranty until the Samsung Care+ plan expires in 24 months from plan purchase date.
  • You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 30 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.
  • The 'cooling off period' is within thirty (30) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).
  • If you want to cancel your policy within the cooling off period and requesting a refund, Please check with the Retailer you purchased Samsung Care+ from.
  • Registered office in Safat, Kuwait. We also operate under the trading name Bahrain Kuwait Insurance Company (BKIC Kuwait). Our business address is: Bahrain Kuwait Insurance P.O. Box 26728, Safat 13128, Kuwait.
  • This policy is underwritten by Alliance Insurance PSC., which has its registered office in Dubai, U.A.E. and operates under the trading name Alliance Insurance PSC. Business address is: Warba Centre 2nd & 3rd Floor Deira, Dubai United Arab Emirates Allliance Insurance PSC is an insurer licensed to act in the United Arab Emirates with corporate identification No 206782 and registered with the Federal Tax Authority No 100042583300003
  • This policy is underwritten by Orient Insurance PJSC., which has its registered office in Manama, Kingdom of Bahrain. We also operate under the trading name Orient Insurance PJSC. Our business address is: Orient Insurance PJSC- Bahrain | Office no 122, 7th Floor, Building no 398, Road # 2806, Block #428, Seef District, Manama, Kingdom of Bahrain Orient Insurance PJSC is an insurer licensed to act in Bahrain with corporate identification No 95407-1.