Peace of mind today
lasting value tomorrow

Always with you throughout your mobile device journey, through every unexpected moment and new beginnings.

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Privileges that come with signing up1

Certified technicians, genuine parts

Samsung Care+ repair services are performed by certified technicians using genuine Samsung parts. Your Galaxy device is in expert hands and serviced to manufacturer standards.

A Samsung-certified technician repairs a device using genuine Samsung parts. A Samsung-certified technician repairs a device using genuine Samsung parts.

First in line for faster repairs

Samsung Care+ provides priority queue access for walk-in repairs at service centers. Get your Galaxy device diagnosed, repaired and returned to you sooner.2

A Samsung Care+ kiosk showing 'Fast Track' and a 'Check-in' option, helping customers access priority service for faster device repairs. A Samsung Care+ kiosk showing 'Fast Track' and a 'Check-in' option, helping customers access priority service for faster device repairs.

Free pick-up, right at your door

With Samsung Care+ free pick-up and delivery, eligible customers can arrange convenient door-to-door collection and return at no extra charge, without leaving home or the office.

A Samsung Care+ representative collecting a package from a customer at home, highlighting the convenience of free door-to-door pick-up for device repairs. A Samsung Care+ representative collecting a package from a customer at home, highlighting the convenience of free door-to-door pick-up for device repairs.

Care abroad already included

Samsung Care+ gives you access to authorized repair services even when you’re traveling abroad. Eligible Galaxy devices can receive support outside the country of purchase, where the service is available.3

A traveler is greeted by a Samsung Care+ representative, representing repair support for eligible Galaxy devices at home and abroad. A traveler is greeted by a Samsung Care+ representative, representing repair support for eligible Galaxy devices at home and abroad.

Unlimited repairs for accidental damage

With Samsung Care+, there's no limit on the number of repairs covered for accidental damage, such as drops, spills, or cracks.4

A smartphone falls down a flight of stairs, illustrating accidental damage covered by Samsung Care+ and its unlimited repair coverage. A smartphone falls down a flight of stairs, illustrating accidental damage covered by Samsung Care+ and its unlimited repair coverage.

Here's what's covered

Accidental damage

Get unlimited cover for cracks, drops or spills.4

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Certified care

Samsung certified technicians will fix your device using genuine parts.

Battery replacement

We’ll replace your battery if it’s below 80% capacity.6

Care at home & abroad

Enjoy the benefits of Samsung Care+ at home or abroad.3

Fast repair services

Get your device repaired quickly.
Optional: Our next day service aims to get you back up and running right away.

Fast track

As a Samsung Care+ member, enjoy faster repair service without the wait. Simply register and get quick repairs at a service center.7

Select your device to find out your coverage details7

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Terms & Conditions Samsung Care+ Privacy Notice Privacy policy

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within 60 days of purchase. See details below.

1. Buy with your new purchase 

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now

2. Buy within 60 days of your purchase

You can buy Samsung Care+ within 60 days of purchasing your Galaxy device through your device settings, on Samsung.com or on the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores when purchasing your new Galaxy device or within 60 days of purchase (available in select stores). Search for nearby Experience Stores.

Search nearby

Instant access from your device

Samsung Care+ is now directly integrated into Settings.
Simply log in with your Samsung Account to view coverage plans or an IMEI entry.
Sign up in just one touch to keep your Galaxy protected.

Step 1
Go to ‘Warranty and care’ in Settings

Tap the option for 'Warranty and care' to check your Samsung Care+ eligibility.

Step 2
Tap 'Get Protection' to enroll8

View Samsung Care+ coverage for your current device and see how long you have left to enroll a new one.

Step 3
Review terms and choose your plan1

Review and compare your options to select a coverage plan that best fits your needs.

Already a Samsung Care+ member? Sign in to view your plan.

Check my Samsung Care+

How to claim your benefits

Simply follow the steps below.13

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Contact us

Make a claim by calling the hotline below. All you need is your 15-digit
IMEI number.
Find it by entering *#06# on the phone's call screen or by going into
the about phone section of the settings menu.

UAE:

Tel. 800-7267864

Kuwait:

Tel. 183-2255

Bahrain:

Tel. 8000-4726

Qatar:

Tel. 800-2255

Oman:

Tel. 800-72627

Frequently Asked Questions

  • What is Samsung Care+ and why should I purchase it?

    Samsung Care+ brings together a range of benefits that are meant to safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure.

  • Extended warranty extends the warranty of your Samsung

    Smartphones, Tablets & Wearables by respective additional years. With this plan, you would be able to enjoy the same services offered during the warranty for an additional year. All technical and mechanical failure of the device will be covered under this plan.

    Screen only Protection covers the damage to the front screen of your device. With this plan, you are covered for any damage to the front screen for one year from the plan purchase date. (Multiple screens* covered only for Foldable devices. T&C Apply)

    Accidental & liquid damage Protection, as the name suggests, it covers the complete device from any kind of accidental damage or liquid damage. This plan covers any physical or liquid damage to your device for one year from the plan purchase date.

  • Samsung Care+ currently covers a select range of Samsung devices, including: Smartphones, Tablets and Wearables.

  • Yes, If you have Samsung Care+ service you can claim it in the following countries (T&C apply): Korea, South Africa, Zambia, Mozambique, Mauritius, Reunion, Kenya, Tanzania, Ethiopia, Uganda, Ghana, Cote d'Ivoire, Cameroon, Nigeria, Senegal, Mali, Guinea, India, Taiwan, Hong Kong, Mexico, Brazil, UAE, Kuwait, Bahrain, Qatar, Oman, Saudi Arabia, Turkey, Singapore, Vietnam, Indonesia, Malaysia, Philippines, New Zealand, Thailand, Belgium, Sweden, Norway, Denmark, Finland, Poland, Czech, Austria, Switzerland, Romania, UK, France, Germany, Italy, Spain, Portugal, Netherlands, USA, Canada

  • Where can I purchase Samsung Care+?

    You can purchase Samsung Care+ from the following sources:

    - Samsung Online Shop - Authorized retail stores listed under the "Where to buy " section.

    For additional information, you can contact the following customer service numbers:

    UAE: 800-7267864

    Kuwait: 183-2255

    Bahrain: 8000-4726

    Qatar: 800-2255

    Oman: 800-72627

  • You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 60 days window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.

  • No, only one Samsung Care+ pack can be purchased for a single device (identified by its IMEI/Serial number) throughout its lifetime. This ensures that each device is covered under a single, comprehensive policy.

  • What do you mean by accidental damage?

    Accidental damage refers to a device failing to function correctly or safely as the result of an incident that has happened by accident. For example, it is dropped, something is dropped on it or liquid spilled onto it.

  • Cosmetic damage, such as scratches and dents, is not covered under Samsung Care+. For detailed coverage information, please refer to the policy terms or contact our support team.

  • -Accidental Damage (Monthly and 2-Years) Plans: Unlimited repair claims.

    -Screen Damage (1-Year) Plan: 1 claim within one year

  • To claim your Global SC+ coverage, follow these steps:

    - Visit an Authorized Service Center: Go to any supported authorized service center in the eligible countries. - Verify Eligibility: The service center staff will verify your eligibility for the coverage. - Repair Your Device: Once eligibility is confirmed, your device will be repaired under the Global SC+ policy.

    For further assistance, you may also contact the support team if needed.

  • No, the coverage value of your device does not decrease over time during the Samsung Care+ policy tenure. Samsung Care+ plans offer full coverage up to the device's invoice value throughout the policy period, ensuring consistent protection without depreciation.

  • What happens if my phone is replaced?

    If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received. Please contact our support team to complete the process.

  • Samsung Care+ plans are automatically activated as soon as you purchase the pack or receive the device, ensuring immediate coverage without any additional steps required.

  • You may be able to cancel your Plan within 14-30 days of your Plan start date, as shown in your Plan Confirmation. If no claims have been made, you’ll receive a full refund.

    For Screen Damage (1-Year) and Accidental Damage (2 Years) Plans: • If you cancel after the 30-day window, no refund will be given.

    Monthly Pay Plans: • You can cancel the renewal of your Plan at any time. The payment for the current month will be retained, and no additional payments will be charged. Your Device will continue to be covered for the duration of the period already paid.

  • If you wish to cancel your policy within the cooling-off period and request a refund, please follow these steps:

    - For purchases made through a retailer: Contact the retailer where you purchased Samsung Care+ for assistance with cancellation and refund. - For purchases made through the Samsung Online Store: Reach out to our support team for guidance on the cancellation process and refund.

    Please ensure you initiate the cancellation within the specified cooling-off period to be eligible for a refund.

  • Your Plan begins and ends on the dates specified in your Plan Confirmation.

    • Samsung Care+ 1 Year Screen Damage Plan Coverage lasts for 12 months from the Plan Start Date (as shown on your Plan Confirmation), or until you reach the claims limit, whichever comes first.

    • Samsung Care+ 2 Year Accidental Damage Plan. Coverage lasts for 24 months from the Plan Start Date (as shown on your Plan Confirmation).

    •Samsung Care+ Monthly Pay Plan - Coverage lasts for up to 36 months from the Plan Start Date (as shown on your Plan Confirmation). - Monthly Pay Plans automatically renew each month as long as your Plan Fee is paid. - These Plans have a maximum term of 36 months and will end automatically after the 36th month, unless terminated earlier by you or us.

  • No, the coverage value of your device does not decrease over time during the Samsung Care+ policy tenure. Samsung Care+ plans offer full coverage up to the device's invoice value throughout the policy period, ensuring consistent protection without depreciation.

  • No, the remaining days of your Samsung Care+ coverage will not be refunded upon cancellation. If you cancel within the cooling-off period, you may be eligible for a refund based on the policy terms, but the unused days will not be prorated or refunded. For specific details, please refer to the terms and conditions or contact our support team.
  • Device and screen images simulated for illustrative purposes.
  • Terms and conditions apply.
    Samsung Care+ coverage, service type and promotion details may vary by country/region and a deductible (service fee) may apply.
    To be eligible for a Samsung Care+ promotion benefit, registration may be required.
  • Contains AI-generated images with post-editing applied.

  1. Samsung Care+ availability, coverage, services, eligibility and pricing vary by country/region and a deductible (service fee) may apply.
  2. Available only in select stores and regions. Not all locations offer this service. Please use the store locator or contact your nearest store for availability.
  3. When in need of Samsung Care+ services during your travel, contact the visiting country/region's local customer services center in advance for Samsung Care+ availability.
  4. Additional restrictions and service fees (or deductibles) may apply. Repair eligibility is subject to change. Please see plan terms and conditions for full coverage details.
  5. Theft & Loss coverage requires activation of Samsung Knox Guard and is subject to a claim limit per year. Please see plan terms and conditions for full coverage details.
  6. Battery replacement subject to diagnostics testing confirming 79% or less battery capacity.
  7. Please refer to approximate service fees at https://www.samsung.com/sg/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartphone-screen-replacement/. Samsung Care+ prices are subject to change without notice.
  8. Samsung Care+ enrollment information is only available in countries where the service is sold. Available services may vary by country and One UI version. Warranty information is available for devices linked to your Samsung account.
  9. Theft & Loss services are only available for smartphones.