Airline passengers travelling with the majority of airlines are not permitted to take a Galaxy Note7 on a flight, either switched on or turned-off. No other Samsung device is affected by this ban.
Samsung Australia apologises for this inconvenience.
Customers who are at an airport should speak to airport ground staff or airline staff who will assist at the airport.
Samsung Australia will then follow up with that customer to arrange an exchange or full refund.
If you purchased your Galaxy Note7 in Australia; we recommend you return to your place of purchase to obtain a remedy prior to arriving at the airport for departure.
If you purchased your Galaxy Note7 in Australia, have already commenced travel within Australia and are unable to return to your place of purchase; we recommend contacting your place of purchase to seek assistance whilst you are travelling.
If you purchased your Galaxy Note7 overseas; we recommend visiting a Samsung Retail Store in Australia prior to arriving at the airport for departure for assistance; you will be provided with documentation which can be provided to Samsung in your country of origin to obtain a remedy once you return.
Frequently Asked Questions
Find your answers here.
- What if I’m leaving Australia permanently or for an extend period of time and have to leave my Galaxy Note7 at the airport?
- Customers should speak to airport ground staff or airline staff who will assist them. The Samsung team at your destination country will then be in contact to arrange an exchange or full refund. Alternatively, you can contact Samsung Australia on 1300 362 603 or via the web form below once you arrive at your destination country for further assistance.
- What if I’m at an airport and I can't take my Galaxy Note7 with me?
- Customers should speak to airport ground staff who will assist them.
Samsung Australia will follow up with that customer to arrange an exchange or full refund.
- What about Australian customers who have a Galaxy Note7 and are currently overseas?
- Australian customers who are currently overseas should contact Samsung Electronics in that country. A list of contacts for Samsung around the world can be found here. Alternatively, customers can contact Samsung Australia on 1300 362 603 or via the web form below.
- Is the Galaxy S7 or Galaxy S7 edge affected in the Galaxy Note7 recall?
- The issues with the Galaxy Note7 are isolated to this smartphone model only.
Neither the Galaxy S7 or Galaxy S7 edge (nor any other Samsung device) is impacted by the recall.
You can continue to use your Galaxy S7 or S7 edge smartphone.