Certified care by Samsung technicians

Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.

  • • ¹Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
  • • ²Coverage includes 1 year manufacturing warranty + 1 year extended warranty by Samsung Care+ worth up to RM129.
  • • ³Galaxy A series devices including A14, A14 5G, A34 5G, A54 5G, A24, A05, A05s, A15, A15 5G, A25 5G, A55 5G, M14 5G and M54 5G.
  • •• *All images simulated are for illustrative purpose. Terms and conditions apply.

Life happens but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a comprehensive one-stop device protection with extensive support services for your Galaxy device. You’ll stay worry-free beyond the standard warranty, with device insurance for accidental damage and extended warranty for your Galaxy device, plus support services for all Samsung devices in your home for up to 2 years. Whatever happens, our Galaxy technicians will work to help get you back on track.

Here's what's covered

Samsung Care+ coverage Samsung Care+ coverage
Samsung Care+ coverage Samsung Care+ coverage

Device support services

+

Device insurance

Plans and fees

Plans and Fees

Smartphone model

Accidental & liquid damage with device support service package

Accidental & liquid damage and extended warranty with device support service package

Excess fees
(for accidental & liquid damage only)

1 year

2 years

Repair

Replace

A04, A04s, A05, A05s, A14 LTE, A14 5G, A15 LTE, A15 5G, M14

RM 79

RM 99

RM 49

A24 5G, A25 5G, A34 5G, A35 5G, M34

RM 129

RM 149

RM 79

A54 5G, A55 5G, M54, S23 FE

RM 249

RM 259

RM 119

S23 5G, S23+ 5G, S23 Ultra 5G, S24 5G, S24+ 5G, S24 Ultra 5G

RM 369

RM 409

RM 249

Z Flip4, Z Flip5, Z Flip6

RM 729

RM 759

RM 329

Z Fold4, Z Fold5, Z Fold6

RM 829

RM 919

RM 499

 

 

Plans and Fees

Tablet Model

Accidental & liquid damage with device support service package

Accidental & liquid damage and extended warranty with device support service package

Excess fees
(for accidental & liquid damage only)

1 year

2 years

Repair

Replace

Tab A7, Tab A7 Lite, Tab A9

RM 79

RM 99

RM 49

Tab S6 Lite, Tab A8, Tab A9+

RM 129

RM 149

RM 79

Tab S9 FE

RM 249

RM 259

RM 119

Tab S9

RM 369

RM 409

RM 249

 

 

Plans and Fees

Smartwatch Price

Accidental & liquid damage with device support service package

Accidental & liquid damage and extended warranty with device support service package

Excess fees
(for accidental & liquid damage only)

1 year

2 years

Repair

Replace

RRP: RM800-RM1,200

RM 99

RM 109

RM 49

RM 99

RRP: RM1,201-RM1,600

RM 119

RM 139

RM 69

RM 139

RRP: RM1,601-RM2,200

RM 149

RM 169

RM 99

RM 199

 

 

Notes: Samsung Care+ prices are subject to change without prior notice. All prices indicated are subjected to SST. Device insurance is underwritten and provided by Tune Insurance Malaysia Berhad (TIMB). Customer may also choose to purchase a standalone device insurance product only. Find out more at any Samsung Experience Store near you. Device replacement will be provided in the case where the damage cannot be repaired, subject to TIMB approval. For more information, contact Samsung Care+ Hotline 03 9078 4999.

How is Samsung Care+ compare to basic warranty?

How is Samsung Care+ compare to basic warranty?

Samsung Care+

Basic warranty

Accidental & liquid damage with device support service

Accidental & liquid damage and extended warranty with device support service

Device insurance

Accidental & liquid damage


1 year or 2 years coverage


2 years coverage

X

Extended warranty*

X


1 year*

X

Device support service

Pickup & delivery

X

Repair concierge service

X

Technical support

X

Protective film replacement

X

Samsung genuine parts

Easy service request process

Easy status check

*Samsung Care+ extended warranty to commence upon expiry of the basic warranty.

 

 

How and where to buy

Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you find out your device status and purchase of Samsung Care+ at your nearest Samsung Authorized Service Center.

Contact Samsung here. Contact Samsung here.

Contact us here.

Tel. 03 9078 4999
Email. cs.my@careplus.co
Mon – Sun 9:00 – 18:00
(including public holiday)

Make a claim or check your plan, go to
https://my.careplus.co/

It’s easy to find your IMEI number

To submit a service request, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

Start here.
Discover the right Galaxy for you

Samsung Care+
for Business

Device protection plan to maximize
your business continuity

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • What is Samsung Care+ device group insurance and support package bundle?

    Samsung Care+ device group insurance and support package bundle is a comprehensive one-stop device protection for your insured Galaxy with support services provided, plus all your Samsung devices and appliances in your household for up to 2 years. You may choose one of the following:

    • 1 Year accidental & liquid damage with device support package; or
    • 2 Years accidental & liquid damage with device support package (selected models); or
    • 2 Years accidental & liquid damage & 1 Year extended warranty with device support package.

    This insurance is provided and underwritten by Tune Insurance Malaysia Berhad under group policy issued to Samsung Malaysia Electronics (SME) Sdn Bhd, assisted by Bolttech agent, Bolttech Device Protection Malaysia Sdn Bhd.
  • Samsung Care+ benefits include:
    • Repairs for accidental and liquid damage while extended warranty covers inherent mechanical and electrical defects after manufacturer’s warranty expires.
    • Device replacement in the case your broken device cannot be repaired.
    • Repair concierge service for all Samsung smart devices in your home
    • Free onsite pick-up and delivery for your damaged device.
  • Samsung Care+ provides device insurance for accidental/liquid damage and extended warranty for your insured Galaxy plus support services for all Samsung devices in your home for up to 2 years. The extended warranty insurance is an extension of Samsung Manufacturer’s Warranty which is only available for the 2 year plan. Samsung manufacturer's warranty covers inherent mechanical and electrical defects only.
  • Getting covered is easy. You can buy Samsung Care+ upon purchasing your new Galaxy or within 30 days of your new Galaxy's activation. Just choose to buy it from:
    • Samsung Care+ Online Portal if you have purchased your new Galaxy. [Buy Now]
    • Samsung eStore, add your preferred Galaxy to cart and check out with Samsung Care+ at the same time. [Buy Now]
    • Visit the nearest stores (Samsung Experience Store, Samsung Authorized Retailers, Urban Republic). Our sales expert will register Samsung Care+ for your new Galaxy through our retail portal upon payment made.
    • For Galaxy with One UI 6.1 and above, simply navigate to About Phone under Phone Settings, select Samsung Care+ and you'll be redirected to Samsung Care+ Online Portal. Alternatively, you may click on the Suggestion section.
  • To learn more about your device protection coverage and scope of support services, you may refer to the certificate of insurance and terms of service in your confirmation of cover, sent to your registered email upon registration.

    Alternatively, you may check your coverage period via:
    • Phone Settings > About Phone > Samsung Care+
    • Samsung Members App > Support > Samsung Care+

    For assistance, please email our customer service at cs.my@careplus.co or call 03 9078 4999.
  • You can visit https://my.careplus.co↗ or call 03 9078 4999.
    • You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your Galaxy.
    • We will get your Galaxy repaired through our nationwide network of Samsung Authorized Service Center.
  • You can call 03 9078 4999 to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to keep you updated on the progress from time to time.
  • Your Samsung Care+ will expire at the end of the plan terms that you have chosen, either 1 year or 2 years from the date of purchase.

    The Samsung Care+ will be terminated if:
    • Your insured phone’s IMEI number has been removed or altered.
    • Your insured phone has been repaired by a service center that is not a Samsung’s Authorized Service Center.
    • You have exhausted the maximum claim limit available.
  • We advise you to read the full terms and conditions before purchasing. Some of the key exclusions to our coverage are :
    • Wear-and-tear from daily use
    • Replacement / support for any data stored in the device
    • Damage arising from unauthorized software / virus and software faults
    • Failure of device to operate due to network infrastructure or subscription service issues