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Samsung Pay

Simple, Secure and Almost Anywhere*.

Simple, Secure and Almost Anywhere*. Simple, Secure and Almost Anywhere*.
Introducing Samsung Pay
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Introducing Samsung Pay

The easier, faster, more secure way to pay. It works almost anywhere* you can swipe or tap your card. So you enjoy all the convenience you need, on one Samsung Galaxy device.

Simple Simple
Secure Secure
Works almost anywhere Works almost
anywhere*
Security
Security
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Simple

Everywhere You Love
Everywhere You Love
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Secure

Ease of use
Ease of use
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Almost anywhere

Follow these steps to install and activate your Samsung Pay:

1
Ensure your device software is updated to the latest Android 6.0.1 or higher
2
Click on Samsung Pay icon*, download and install Samsung Pay app
3
Launch the Samsung Pay app and sign in with your Samsung Account


Click here to learn more about Samsung Account

Simple to use

S8 and S8+ Other Models

It takes just 3 simple steps to use Samsung Pay.

Swipe Up

Swipe up

to launch Samsung Pay

Authenticate

Authenticate

with your iris*, fingerprint or PIN
Tap

Tap

your phone on the
terminal to pay

*Iris Scanner may be unable to read your iris where view of your iris is impaired or the appearance of your iris changes, including where you are wearing certain types of glasses or coloured contact lenses. Do not use with infants, please consult a doctor before use if you have epileptic of other medical conditions.

Widely accepted

Samsung Pay uses Near Field Communication (NFC) and Magnetic Secure Transmission (MST) technologies. Both NFC terminals and MST terminals accept payments of up to RM250 only. Samsung Pay works at almost any retailer in Malaysia, making shopping or dining easier and more convenient than ever before.

Samsung Pay with MST

MST

Magnetic Secure Transmission

Samsung Pay with NFC

NFC

Near Field Communication

Our wide range of payment providers

Bank partners

Bank partners

Network partners

Network partners

Enjoy Samsung Pay at these merchants

Food & beverage

Food & beverage

Fashion & accessories

Fashion & Accessories

Department stores & supermarkets

Department stores & supermarkets

Healthcare & beauty

Healthcare & beauty

Leisure

Leisure

Books & Magazines

Leisure

Oil & Gas

Fashion & Accessories

Pay with total peace of mind

S8 and S8+
Other Models
Iris Scanner
|
Fingerprint authentication
|
PIN authentication

You can authorise payments with your eyes using the iris* scanner, one of the most secure methods of biometric authentication, to protect your transactions with Samsung Pay.

*Iris Scanner may be unable to read your iris where view of your iris is impaired or the appearance of your iris changes, including where you are wearing certain types of glasses or coloured contact lenses. Do not use with infants, please consult a doctor before use if you have epileptic of other medical conditions.

Payments can also be authorised through your fingerprint scan. So only you can allow transactions with Samsung Pay – providing the highest level of mobile payment security.

You can also authenticate your identity with a 4-digit PIN code instead of using your fingerprint.

  • Swipe up
    Step 1

    Swipe up

  • Scan your fingerprint Pay with fingerprint
    Step 2

    Select preferred card

  • Enter your pin
    Step 3

    Enter your 4-digit PIN

  • Complete transaction
    Step 4

    Tap to complete transaction

Samsung Pay tokenisation

Digital Tokenisation

With Samsung Pay, each transaction uses an encrypted digital token for added security.

Samsung Knox

Samsung Knox

The industry-leading Samsung KNOX security platform monitors malicious software and activities on the Galaxy devices installed with Samsung Pay.

Loyalty Cards now accepted

Hold your loyalty cards close
|
How to add a loyalty card

You'll now be able to add your favourite barcode-based loyalty and membership cards to Samsung Pay, bringing you even closer to enjoying wallet-free shopping experiences. Just scan the barcode on your card and follow the prompts. There you go! Your loyalty cards, always with you on Samsung Pay.

Always with you

Add your barcode-based loyalty cards to Samsung Pay and have them right by your side, always. You won't have to leave any behind just because there's no more space in your wallet!

Designed for your ease of use

Wherever you go, you'll be able to swipe up to select a loyalty card just like you would for a credit or debit card. Next, tap to display the barcode, and scan it at cashier counters. It's easy like that!

Yours to customise

To add a loyalty card, whether listed or otherwise, just scan the barcode or add the barcode number manually and follow the prompts.

samsung pay loyalty

Add your favourite loyalty cards in 3 simple steps.

  • Step 1

    Launch Samsung Pay
    and tap on ‘Loyalty cards’
     

    Scan your fingerprint
  • Step 2

    Search for a listed retailer
    or add a card.
     

    Enter your pin
  • Step 3

    Align the barcode or QR code
    for scanning or enter card
    details manually

    Complete transaction

Samsung Pay with Gear S3

You're now able to buy a bottle of water or pick up the dry cleaning, almost anywhere*, you can swipe your card without taking out your wallet or phone because Gear S3 supports both MST (Magnetic Secure Transmission) and NFC (Near Field Communication) payment technologies.

Get started, learn more here

Samsung Pay on Gear S3 is compatible with selected Galaxy devices as well as devices from other brands running Android 5.0 and above.

Mobile payment on MST devices

MST

Magnetic Secure Transmission

Mobile payment on NFC devices

NFC

Near Field Communication




Samsung Rewards

Samsung Rewards lets you earn points for every purchase with Samsung Pay, and use them to redeem rewards.

Frequently Asked Questions

Find your answers here.

  • Overview
  • How it works
  • Getting started
  • Payment security
  • The technology
  • Loyalty
  • Gear Pay
  • Samsung Rewards
What is Samsung Pay?
Samsung Pay is a secure and easy-to-use mobile payment service which can be used to make purchases nearly everywhere.
Samsung Pay uses a new proprietary technology called Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make mobile payments more accessible to both merchants and consumers.
What are Samsung Pay's main features?
Samsung Pay enables users to make in-store contactless payments using Galaxy Note8, Galaxy Note Fan Edition, Galaxy S8, Galaxy S8+, Galaxy S7 Edge, Galaxy S7, Galaxy Note5, Galaxy S6 Edge+, Galaxy A7(2017), Galaxy A5(2017), Galaxy A7(2016), Galaxy A5(2016), Galaxy A9 Pro, Gear S3 and Gear Sport. Samsung Pay’s main features are its proprietary MST technology and its NFC payments capability which makes it the most accepted mobile payment solution.
*Gear Sport only supports NFC payment.
How does Samsung Pay work?
Samsung Pay uses proprietary Magnetic Secure Transmission (MST) and Near Field Communication (NFC) to make contactless mobile payments. MST and NFC enables the Galaxy Note8, Galaxy Note Fan Edition, Galaxy S8, Galaxy S8+, Galaxy S7 Edge, Galaxy S7, Galaxy Note5, Galaxy S6 Edge+, Galaxy A7(2017), Galaxy A5(2017), Galaxy A7(2016), Galaxy A5(2016), Galaxy A9 Pro, Gear S3 and Gear Sport to make secure transactions with nearly every payment terminal in the world.
Which devices will support Samsung Pay?
The initial devices launched with Samsung Pay are Galaxy Note8, Galaxy Note Fan Edition, Galaxy S8, Galaxy S8+, Galaxy S7 Edge, Galaxy S7, Galaxy Note5, Galaxy S6 Edge+, Galaxy A7(2017), Galaxy A5(2017), Galaxy A7(2016), Galaxy A5(2016), Galaxy A9 Pro, Gear S3 and Gear Sport.
Which payment cards can I register to Samsung Pay?
The current list of Samsung Pay supported cards includes :
Supported Cards Credit Debit Prepaid
CIMB Mastercard
CITI Mastercard
Visa
Hong Leong Mastercard
Visa
Maybank Visa
RHB Mastercard
Visa
Standard Chartered Mastercard
Visa
Samsung is continually expanding the list of payment cards you can register to Samsung Pay.
Which are the countries that Samsung Pay is available in?
Samsung Pay is available in South Korea, United States, China, Spain, Australia, Singapore, Brazil, Russia, Thailand, Malaysia, India, Sweden, United Arab Emirates, Switzerland, Taiwan, Hong Kong and Vietnam. Samsung is working to expand Samsung Pay to additional regions.
Can I use Samsung Pay in foreign countries?
Due to Samsung's advance proprietary technology Magnetic Secure Transaction (MST), Samsung Pay can be used almost everywhere around the globe. Please check your card issuer’s policies for transactions in foreign countries. If you are able to use your card in the country you are travelling to, you should be able to use Samsung Pay to make payments.
Why should I use Samsung Pay instead of my plastic cards?
Samsung Pay offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Pay adds a level of security to your payment information that physical cards don’t have.
Can we add our payment cards when we are overseas?
It depends on your card issuer's policies. Please check with your card issuer.
Can we add overseas payment cards into Samsung Pay?
It depends on your card issuer's policies. Please check with your card issuer.
I have purchased a device from a Samsung Pay supported country. Can I add in my payment cards when I'm in Malaysia?
If you purchased the device outside of Malaysia, you may not have full functionality of your Samsung Pay in Malaysia. We recommend you to purchase and use local Samsung devices to enjoy full features of services provided locally.
Can I download Samsung Pay from Google Play Store?
Currently only Galaxy Note8, Galaxy Note Fan Edition and Galaxy S8/S8+ can download Samsung Pay from Google Pay Store.
However, for others eligible device, app will be pre-loaded on your device.
How can I register my card?
Cards can be either automatically registered by scanning your card with Samsung Pay or manually inputting the card information.
Then, depending on the policies set by your bank or credit union, Samsung Pay will prompt you to verify your identity through a text message or a phone call.
How many cards can I register into Samsung Pay?
You can register up to 10 payment cards in Samsung Pay
Can I register the same card with more than one device using Samsung Pay?
The number of devices that you can register per card varies for each issuer. Contact your card issuer for details on the number of devices that you are allowed to register per card.
How long will it take for my card to activate after registering it to Samsung Pay?
The average amount of time between the request for activation and approval will be within minutes, but it can take up to 10 minutes after additional verification requirements have been met.
If this amount of time has been exceeded, remove the card from Samsung Pay and register it again. Contact your card issuer for assistance if you continue to encounter delays.
When I attempt to register a card on Samsung Pay, a message tells me that it cannot accept my card and to contact my bank. What can I do?
We suggest contacting the card issuer for further information. Not all card types are eligible to use with Samsung Pay.
Additionally, there may be other items required prior registering a card with the Samsung Pay service. Only your card issuer will have these details.
Can I use Wi-Fi® to register my card in Samsung Pay?
Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.
Can I register a card when I am outside the country?
Yes. However, attempting to register and activate a card while you are outside Malaysia may require you to contact your bank during the registration process.
Can I use the same payment card on more than one device using Samsung Pay?
There are no restrictions on adding the same payment card to multiple devices. The total number of devices you can add using the same card may among different card issuer. For additional information contact the card issuer.
How can I create my own Samsung Pay account?
When you launch Samsung Pay for the first time, you will be asked to sign in to a Samsung account if one is not already signed in on the device. If you do not have an account, you may create one.
How do I make in-store purchases with Samsung Pay?
1. Initiate Samsung Pay by either swiping-up from the home button or launching the Samsung Pay app from the home screen.
2. Select the card you wish to use by swiping left or right.
3. Verify your fingerprint/iris image and place your phone to against the card reader or the NFC reader to complete the transaction.
Alternatively, you may enter your 4-digit Samsung Pay PIN if you have chosen not to use the fingerprint/iris image* feature.

*Iris image feature only apply for Galaxy Note8, Galaxy Note Fan Edition and Galaxy S8/S8+

Can Samsung Pay make online or in-app purchases?
Not currently. Samsung Pay is focused on enabling simple and secure in-store payments. Online and in-app purchases will be considered for future releases of Samsung Pay.
How can I cancel a payment made using Samsung Pay?
Canceling a payment made using Samsung Pay is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.
How do I return a purchase if I used Samsung Pay to make the payment?
All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the card reader or the NFC reader to complete the return.
Do I need to have an active internet data connection for Samsung Pay to work?
Samsung Pay requires an active internet connection for card registration and activation. However, an active internet connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays up to date. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.
How can I keep track of purchases I've made with Samsung Pay?
The last 10 transactions made with Samsung Pay are viewable in the Samsung Pay app for one month from the date of purchase. Simply tap on a registered card in the app to see all the Samsung Pay transactions made with that card*. Additionally, a real-time** push notifications with transaction details will be sent after each Samsung Pay purchase.

*Transaction information is not provided for all cards
**Real-time push notifications require an active internet connection.

For some cards, Samsung Pay does not keep track of the purchases I have made using the app. Is there an issue with the app or my card?
No. Displaying transaction history is not available for all card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer.
In these cases, you may open your card issuer’s app from the Samsung Pay interface if you have the app installed on your device; or visit your card issuer’s website to view transaction information.
The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?
No. The card displayed in Samsung Pay may not always exactly match the physical card.
What should I do if I lose my original payment card and then receive a replacement card?
The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you may need to remove the original payment card from Samsung Pay and register the replacement card.
For your convenience, many card issuers will link your new physical card number to your digital card number in Samsung Pay. This allows you to still have access to your purchasing accounts while you wait for the new physical card to arrive.
Can I continue to use my physical payment card if I disable Samsung Pay or remove the digital equivalent on Samsung Pay?
Yes. When you disable Samsung Pay or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend your physical card, please contact your card issuer for assistance.
How is my default payment card in Samsung Pay determined?
There is not a "default" card in Samsung Pay. When you open the app or activate the favourite cards by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.
What is the "Retry" button I see when I am trying to make a payment?
The “retry” button appears when the countdown timer has reached its end and the device has not detected an NFC payment or has not received a notification of a successful payment.
The “retry” button allows you to begin the payment process, one additional time, without reauthorizing using your fingerprint or PIN.
When an NFC transaction is completed, the retry button will not be shown. Additionally, if a payment success notification is received, the retry button will not be shown.
The cashier is asking me for the last four digits of my card number. I provided them with the number, but the transaction failed. What went wrong?
In rare cases, the merchant may ask you for the last four digits of the card number.
You will need to provide the last four digits of the digital card number, instead of the last four digits of the physcial card. For ease of use, it is located on the left side of the card in the favourite cards screen, and in the main app when viewing your registered cards.
samsung-say
Can I use Samsung Pay at an ATM?
Currently Samsung Pay will not work at ATMs. But ATM will be considered for future releases of Samsung Pay.
What do I need to start using Samsung Pay?
To use Samsung Pay, you need:
A compatible Samsung device*
A supported payment card from a participating bank
A Samsung account
Registered fingerprint, iris image or Samsung Pay PIN
To be located in the country of the participating bank**

*Compatible devices: Galaxy Note8, Galaxy Note Fan Edition, Galaxy S8/S8+, Galaxy S7/S7 Edge, Galaxy Note5, Galaxy S6 Edge+, Galaxy A5/A7(2017), Galaxy A5/A7(2016), Galaxy A9 Pro, Gear S3 and Gear Sport.
**For the verification purposes, you must be located in the same country of the participating bank when adding a payment card in Samsung Pay

Is there any transaction limit when using Samsung Pay?
Yes. However the transaction limit may vary by the card issuers. Please contact your card issuer for more details on the transaction limit that you can use with Samsung Pay.
Which devices will support iris image authentication for Samsung Pay?
Only Galaxy Note8, Galaxy Note Fan Edition and Galaxy S8/S8+ are supported at the moment.
How secure is Samsung Pay?
Samsung Pay uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, you can verify either your fingerprint, iris image or a 4-digit PIN when making purchases.
What is tokenization?
Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token’ which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
What is a Secure Environment, or Trusted Execution Environment?
A Secure Environment is a physical segregated chip in the phone which only allows access to highly sensitive operations/information such as fingerprint and payment information. Normal applications and malware have no access to the information in a Secure Environment.
How is Samsung KNOX used with Samsung Pay?
Samsung KNOX runs scans to see if your device is secure. Samsung KNOX will permanently disable Samsung Pay on a compromised device in order to protect your payment information.
Does Samsung Pay store my personal/payment information on a server or my device?
No. Samsung does not store your personal/payment information on a Samsung server or the device.
Samsung Pay does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.
Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
What should I do if my device is lost or stolen?
If your device is lost or stolen, you can use Samsung’s Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).
If I were to switch phones, do I need to add the cards all over again?
You would need to register your cards again if you were to change your phone as no data will be stored in the application.
Does Samsung Pay have access to my bank accounts?
No. Samsung Pay does not have access to your bank accounts.
Will my Samsung Pay information still be on my device if it is formatted?
No. Formatting your device will remove all payment cards registered to your device.
How do I use "Find My Mobile" to manage Samsung Pay?
If your device is lost or stolen, your payment information will not be accessible without your fingerprint, iris image or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay.
Can I use iris image as a form of authentication in Samsung Pay?
Yes. If you have a device that supports iris image, you can use iris image as a form of authentication.
How do I enable iris image authentication for Samsung Pay?
Please follow the steps below :
1. Please check whether you have registered iris image in your device.
If not, please register your iris image in your device.
2. Launch Samsung Pay app, select Settings.
3. Select Iris and click on the Irises button.
4. Enter the Samsung Pay PIN you created.
5. Position your device for Iris Image verification.
How do I register my iris image in my device?
1. On the Samsung Pay app Settings screen, tap on Lock screen and security.
2. Tap Irises
3. To use your irises image to unlock your device, you must set a pattern ,PIN, or password. Remember it, as you will need to use it when the device has been restarted or device has not been used for more than 24 hours.
4. Before using the iris image recognition camera and LED, read disclaimer and keep the precautions in mind. Then, tap OK
5. Read the on-screen instructions and tap CONTINUE. To register only one iris of your eyes, tap You can choose to register only 1 iris image.
6. Now, hold your device about 25~35cm away from your face with the screen facing towards you and position your eyes in the circles shown on the screen. And, remove your glasses or contact lenses because wearing glasses or contacts when unlocking your device or verifying your identify may cause the device to have difficulty recognizing your irises image.
Keep your eyes open and look at the top of the screen. Iris image recognition may not work properly in direct sunlight.
For best results, avoid direct sunlight and perform this process indoors.
And, keep the camera clean as dirt and smudges on the iris image camera, LED sensor, or proximity sensor may cause the device to have difficulty recognizing your irises image.
Position your eyes inside the circles on the screen and open your eyes wide. The iris image recognition camera will scan your irises.
7. When an iris image lock pop-up window appears, tap ENABLE to use your irises image to unlock the screen.
8. When you swipe in any direction on the locked screen, the iris image recognition screen will appear.
Look at the screen to scan your irises. If your iris image is not recognized within 10 seconds or you are close to it, the device will automatically stop iris recognition to protect your eyes
Iris image recognition does not seem to work properly at times. What could be the cause?
Screen accessories such as screen protectors(privacy protection films, tempered glass protectors) & stickers might obstruct the proximity/light sensor area of the iris image scanner.
If you are using any of the above accessories, please check if they blocking the proximity/light sensor area.
Dirt and debris on the iris image camera, LED sensor, proximately sensor may cause the device to have difficulty recognising your irises image.
Is it possible to register the iris image pattern using one eye only?
Yes, It is possible to register iris image pattern using one eye.
Is it possible to register and use iris image from multiple people in just one device?
No, you are limited to have 1 iris image registered at any point in time to be used for authentication purposes per device
Is it possible to use both iris image scan and fingerprint authenticaton together?
Yes, It is possible to use both iris image scan and fingerprint authentication together. Simply select your preferred method during authentication.
Will iris image scan work with glasses, sunglasses or contact lens?
Wearing glasses with a strong prescription, sunglasses or color contact lenses may cause the device to have difficulty recognising your irises image. If you are wearing such lenses, remove them before registering your irises image.
And, when wearing glasses, the light reflected from glass surface can interfere the sensor, leading to failure in iris image recognition in some cases. If it is the case, please try taking your glasses off or adjust the angle of sight.
Is there any possibility of the personal iris image information stored in the device being hacked?
Iris image information is digitized and saved in trust zone as an encryption code.
What is MST?
Magnetic Secure TransmissionTM or MST, is a groundbreaking method of sending data using magnetic waves. MST replicates a card swipe by wirelessly transmitting magnetic waves from the supported Samsung device to a standard card reader. MST turns every card reader into a contactless payment receiver.
What is NFC?
Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Pay uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
What is the difference between MST and NFC technology?
For Samsung Pay, either MST or NFC technology can be used to make secure, contactless transactions. The key difference is that almost all merchants can accept MST, which makes Samsung Pay the most accepted mobile payment service on the market.
Which is more secure, MST or NFC?
In the context of Samsung Pay, MST and NFC have the same level of security. The payment information transmitted by both MST and NFC is protected using tokenization.
How close does the device have to be to the card reader for MST to work?
The device must be placed within 5cm of the card reader in order for MST to work.
How accurate is the fingerprint scanner?
The fingerprint scanner is very accurate. It has a “False-Acceptance Rate” less than .00002%.
What happens if my fingerprint is not recognised?
You can enter the Samsung Pay PIN you created as a backup option. if the fingerprint is not recognized after 20 consecutive attempts and the Samsung Pay PIN has not been entered, Samsung Pay will remove the data from the app and deregister all linked cards.
If I send my phone for repair, do I have to reset Samsung Pay?
All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your payment card information again.
If I reset my device, what happens to my Samsung Pay service?
When performing a factory data reset, all payment information in Samsung Pay will be deleted. You will need to set up and add your payment card information into Samsung Pay again after your device has been reset.
What should I do if I have an issue adding a payment card to Samsung Pay?
Please contact the card issuer and verify you are adding an eligible payment card. Some cards from participating banks may not be supported in Samsung Pay.
Be sure that you are connected to the internet via a Wi-Fi network or your mobile data connection as Samsung Pay requires an active internet connection when adding a payment card.
If the Samsung Pay application crashes even after clearing the data under the Application Manager Settings, please re-install the Samsung Pay application and try again.
Samsung Pay application was crashing several times , even after clearing the data under Application Manager settings.
Please re-install the Samsung Pay application and try again.
I can't see the new loyalty feature in my app. How do I get this?
To download the latest version of Samsung Pay,
  1. Launch Samsung Pay App
  2. Click on ‘Settings’
  3. Tap on ‘About Samsung Pay’
  4. If your app version is 2.4.33 and below, click 'Update'
How can I add a loyalty card to Samsung Pay?
In Samsung Pay, select "Add" on the top right-hand corner and tap on "Add loyalty cards". Search for and select a retailer from the retailer list. You can scan your loyalty card or manually enter the respective card number. Alternatively, click on "Loyalty cards" in Samsung Pay to add your loyalty card.
What if I can't find a loyalty card that I want in the list?
You can add a card manually by selecting "Add a card that is not in the list." Take a picture of the front and/ or back of the card and fill in the relevant information.
How many loyalty cards can I add?
You can add as many loyalty cards as you wish; however, only a total of 10 cards (payment/ loyalty cards) can be added as Favourite Cards. You may select which credit/ debit/ prepaid and loyalty cards you would like to access with Favourite Cards by selecting "Settings", then "Manage Favourite Cards".
How do I present my loyalty card in Samsung Pay to the cashier?
Activate Favourite Cards when at the check-out counter or cashier. Swipe right or left to select the loyalty card. If your loyalty card is not added in Favourite Cards, select your card from the banner towards the upper right hand corner of the Favourite Cards screen. Tap on the card and show its barcode (top of screen) to the cashier. Alternatively, you can select your card from loyalty cards list. Tap on "Tap to use card" and present the barcode/ card number to the cashier.
What happens to my loyalty card after I decide not to use it?
If you no longer wish to shop at that merchant or use their loyalty card, simply delete the loyalty card in the loyalty tab and it will no longer appear in Samsung Pay.
How does Samsung Pay work on Gear?
To download the latest version of Samsung Pay, Samsung Pay works on Gear by using Near Field Communication (NFC) technology and Magnetic Secure Transmission (MST) technologies, allowing users to make payments almost anywhere.

*Gear Sport only support NFC payment Once you have enabled Samsung Pay on your Gear, you can pay by launching the app, selecting desired card, and holding your Gear near the payment terminal.

Samsung Pay on your Gear works even if you don’t have your phone with you. Payments are safe as all payments will have to be authenticated by your secure PIN which you can set on your Gear during setup.

Samsung Pay on Gear does not store or share your payment information, so you can pay without worries.
What are the device/OS requirements for Samsung Pay on Gear?
Any Samsung & Non-Samsung phones with Android OS version 5.0 or above which supports the Samsung Gear application.
How do I install Samsung Pay for Gear?
If you are using a non-Samsung mobile device:
1) Please install Samsung Gear from Google Play Store.
2) Launch Samsung Gear
3) Under "Info" tab, tap on OPEN SAMSUNG PAY / Under "Settings" tab, tap on Samsung Pay

If you are using a Samsung mobile device:
1) Launch Samsung Gear
2) Under "Info" tab, tap on OPEN SAMSUNG PAY / Under "Settings" tab, tap on Samsung Pay
3) If you can't locate Samsung Gear in your device, please install Samsung Gear from Google Play Store or Samsung Galaxy Apps
How many cards can I register into Samsung Pay on Gear?
You can register up to 10 payment cards in Samsung Pay.
How can I register my card in Samsung Pay on Gear?
You can register your cards through Samsung Gear App.
1. Launch Samsung Gear App on your phone.
2. Connect your phone to Gear via Bluetooth if it is not already connected.
3. Under "Info" tab, tap on OPEN SAMSUNG PAY / Under "Settings" tab, tap on Samsung Pay.
4. Tap on "Add card" shown on the screen to register your card.
* There will be a prompt to set up a secure PIN in your Gear if you have not enabled the secure PIN lock.
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5.You can either scan your physical cards or enter your cards details to add your cards in Samsung Pay.
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6. Depending on the policies set by your issuing bank, Samsung Pay will prompt you to verify your digital card through a one-time-password (OTP) via SMS or a phone call to the bank.
gear-pay-5gear-pay-6
Do cards already registered in Samsung Pay app on my phone automatically import to my Gear?
No. Samsung Pay app in your mobile phone is different from Samsung Pay in Gear app.
You need to register your cards separately in Samsung Gear app in order to use Samsung Pay on your Gear.
How do I use Samsung Pay on Gear?
Once you have activated Samsung Pay on your Gear and added your cards, simply press and hold the ‘back’ key to launch Samsung Pay. Select your desired payment card, press the Pay button on your Gear and place your Gear over the payment terminal to pay.
How do I make in-store purchases with Samsung Pay on Gear?
1. After putting on your Gear, enter PIN once to authenticate the device.
2. Press and hold the Back button to launch Samsung Pay.
gear-pay-howto-1
3. The last card used or latest card added will be shown (If you have more than one card added, select the card you want to pay by swiping left or right, or by rotating the bezel to select card)
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4. Tap on the "Pay" button to make payment.
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5. Place your Gear over the MST or NFC area of the payment terminal to pay.
*Gear Sport only supports NFC payment.
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Do I need to have an active internet data connection for Samsung Pay on Gear to work?
Samsung Pay requires an active internet data connection for card registration and activation. However, an active internet data connection is not required to make in-store purchases. Ideally, the device should connect to the internet once per day to ensure that Samsung Pay stays updated. Most cards will allow you to make up to 10 transactions before you will need to connect to the internet and refresh the Samsung Pay information.
How can I keep track of purchases I’ve made with Samsung Pay on Gear?
The transaction history is shown in the Samsung Pay app in Samsung Gear.
What is the "Retry" button I see when I am trying to make a payment?
The “retry” button appears when the countdown timer has reached its end and the device has not detected an MST or NFC payment or has not received a notification of a successful payment.
The “retry” button allows you to restart the payment process, one additional time, without reauthorisation by using your Samsung Pay PIN.

Note: When a MST or NFC transaction is completed, the retry button will not be shown. Additionally, if a payment success notification is received, the retry button will not be shown.
Can I use Samsung Pay on Gear without connecting to my phone?
Yes, you can still use Samsung Pay on Gear without connecting it to your phone.
Most cards will allow you to make up to 10 transactions* before you will need to connect to the internet and refresh the Samsung Pay information.

*Please note that the number of transactions depends on your card issuer's policies. Please check with your card issuer.

I have added my card into Samsung Pay on my phone. When I tried to add it onto Samsung Pay on Gear, it says "Registration failed".
Each issuer have their own limitation on the number of devices each card can be registered into.
Please try to remove the card from the Samsung Pay on your mobile device and try to add it again in Samsung Pay on your Gear.
How secure is Samsung Pay on the Gear? Without a fingerprint scanner, how can I be sure someone won't use my credit or debit cards if I lose my watch?
Samsung Pay on Gear protects your card information with the advanced security by using tokenisation, KNOX and PIN protection to make secure payments. Cards data is synced to Gear from your mobile device via a secured Bluetooth channel.
Once Samsung Pay is activated on your Gear, your smartwatch will enable the PIN protection. You must enter your PIN each time you put on the Gear, and you won't need to enter your PIN again until you take your Gear off.
Is the PIN of Samsung Pay on Gear the same as the Gear device PIN?
Yes. There is only one secure PIN used on the Gear.
Do I have to enter my secure PIN for each payment?
If the Gear is strapped on your wrist, you only have to enter the secure PIN once before all subsequent payments. If you take the Gear off your wrist, you have to enter the secure PIN each time before putting the Gear into payment mode.
How do I use "Find My Mobile" to manage Samsung Pay for Gear?
If your Gear is lost or stolen, your payment information will not be accessible without your secure PIN. For added security, the Samsung 'Find My Mobile' service can remotely lock or delete your payment cards on Samsung Pay.
How close do I have to place my Gear to the payment terminal in order for the payment to work?
Both Gear Sport and Gear S3 Gear have the NFC transponder located near the top of the watch. However, only Gear S3 has the magenetic coil in the back for supporting MST Payment.
Device should be placed approximately an inch over the NFC or MST area of the payment terminal in order for the payment to work.
What is the maximum number of times the PIN can be entered on the Gear before cards are deleted?
After 10 wrong tries, Samsung Pay for Gear will reset. All information and cards registered on the Gear will be deleted.
What is Samsung Rewards?
Samsung Rewards is a loyalty program which allows owners of Samsung Pay eligible mobile devices to earn and redeem points by making transactions using Samsung Pay.
Who is eligible for Samsung Rewards?
The Samsung Rewards Program is open to residents of Malaysia who are at least eighteen years of age or older.
Can I use Samsung Pay on Gear for Samsung Rewards?
No. Samsung Pay on Gear does not support Samsung Rewards at the moment.
How do I register for Samsung Rewards?
To enroll in the Program, tap on ‘Samsung Rewards’ within the Samsung Pay App and agree to the Terms and Conditions of the Program.

Samsung Rewards is available to all Samsung Pay users, with app version 2.8.72 and higher.

To download the latest version of Samsung Pay,
1. Launch Samsung Pay App
2. Click on ‘Settings’
3. Tap on ‘About Samsung Pay’
4. If your app version is 2.8.47 and below, click ‘Update’
Can more than one person share a Samsung Rewards Account?
There is a limit of one Samsung Rewards Account per Samsung Account email address.
How do I earn Points in Samsung Rewards?
You will earn Points for each Qualified Transaction* using Samsung Pay, depending on your current tier status.
You can earn a Tier status at any time in the month by making the required number of cumulative Qualified Transactions. The Tier status will remain in effect as the minimum Tier Status for the following full calendar month only (through the last day of the month at 11:59 p.m. MYT). You must re-qualify for future calendar months.
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For example: If you make ten (10) Qualified Transactions in Month 1, you will earn Points based on your "Silver" status for the remaining days of Month 1 and will maintain “Silver Status” for all of Month 2. If you only make three (3) Qualified Transactions in Month 2, your status as of the beginning of Month 3 will now be Bronze.

If multiple transactions are made within five minutes of each other and/or multiple transactions are made when Device is not connected to either a cellular or WiFi network, you will only earn Points for the first Qualified Transaction. You can earn Points for up to 50 Qualified Transactions each calendar month.

*Number of Qualified Transactions made during the Calendar Month, based on MYT (Malaysia Time)

How long will my Points stay valid for?
Points earned in a particular month will be valid for six months, through the last day of that month at 11:59 p.m. MYT. Points not redeemed during this valid period will expire and be forfeited. For example, all points earned in January 2018 will (a) expire on 31st July 2018 at 11:59 p.m. Malaysia Time; and (b) be forfeited if the points are not redeemed during the valid period.
Where can I check my tier status and Point balance?
Your current tier status and Point balance can be found on your Samsung Rewards main screen.
My tier status seems to be reset. What happened?
Your tier status earned will remain in effect through the end of the following full calendar month (through the last day of the month at 11:59 p.m. Malaysia Time). You must re-qualify your status for future calendar months by completing the number of Qualified Transactions each calendar month.
Can I transfer Points to a different Samsung Rewards Account?
No. Points are not redeemable for cash, transferable or assignable for any reason.
What are the rewards available and how do I redeem them?
The rewards available can be found in the Rewards Catalogue, comprising of products and experiences provided by both Samsung and 3rd party merchants. This catalogue will be refreshed on a regular basis.

To redeem an item from the Rewards Catalogue,
1. Tap on ‘REDEEM POINTS’ in the Samsung Rewards main screen
2. Browse through the list of rewards available
3. Tap on the thumbnail image of the item

All redemptions from the Rewards Catalogue are final and the Points will be deducted immediately from your Account.

When will I receive my reward?
Electronic form of Gift vouchers will be fulfilled within 24 hours within your Samsung Pay voucher inventory whereas physical form of Gift Product will couriered to you within 21 working days upon the successful submission of delivery information.
Why can’t I redeem a reward?
Check that you have sufficient Points to redeem the reward. You can contact Customer Support at 1800-22-8899 should you need further assistance.
Can I send a reward to a friend?
Currently, all rewards are non-transferable. You may be able to send a reward to a friend in the near future. Stay tuned!

Have more questions?

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To find out your Samsung Account

Go to phone Settings -> Accounts -> Click on Samsung Account

 

 

To create a Samsung Account

For Desktop,
Sign up here (Select Sign Up on the top right) - https://account.samsung.com/account/signUp.do

 

For Mobile,
Go to phone Settings -> Add Account -> Select Samsung Account