How do I restart my device, if appears to be "frozen" or not responding when I try to use?

How do I restart my device, if appears to be "frozen" or not responding when I try to use?

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.

If your device is frozen and unresponsive, press and hold the Power button and the

Volume button down simultaneously for more than 7 seconds to restart it

 

If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive,

 there are some actions you can try to help correct this symptom:

 

1.Create memory space
2.Check for SW updates for your device
3.Check your device in “Safe mode”
4.Perform a Factory data reset of the device. Before performing the factory data reset,
remember to make backup copies of all important data stored in the device.

    

If the problem is still not resolved, contact a Samsung Service Centre.

 

 


 


Not what you were looking for? Let us help you directly! 

Samsung Careline Team are available: 
7 days from 9am-7pm


Chat Live online with an agent. 

Email us directly. We aim to respond within 24 hours. 


Need Support outside Malaysia? 

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia. 

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only. 


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