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ε Limited to returns initiated within 15 days of purchase for products purchased on Samsung.com or the Shop Samsung App. Some products may be available with extended return offers, subject to change without notice.

Based on the 2022 American Customer Satisfaction Index survey (ACSI®) of customers rating their own appliances. Samsung tied with three other brands for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.

Based on the 2023 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. Samsung tied with one other brand for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.

Among leading smart phone manufacturers (inwarranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home entertainment and digital appliances, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.