If the unexpected happens, we're here
Choose from convenient service options that work with your schedule and needs.
Here's how we support you
Get peace of mind with Samsung Care. Explore device, home appliance and electronics warranty and support and get the most out of your Samsung products.
Convenience
Repair options that fit your schedule.
Quality
Certified technicians and genuine parts.
Register now
Easily access customer support and more.
Samsung Account
Access everything with one account.
Care for mobile products
Walk-in and mail-in repair options.
Convenient Care options for your device with walk-in or mail-in service.
We come to you
At home or in the office, get support that meets you wherever you are.1
ACSI® 2023 Award Winner
Ranked #1 in the USA for Customer Satisfaction
among 5G devices in 2023.†
Samsung recycling programs
Help us reduce e-waste by responsibly recycling your old devices.
Care for TVs and home appliances
Beyond Boundaries goes the extra mile
Our award-winning2 program provides at-home
service to 99.9% of the US.
Samsung Home Care
AI monitors connected appliances and alerts you
when they need service.
US CXA® 2023 Gold Award Winner
Best Customer Experience Strategy for Samsung
Beyond Boundaries program.2
Sustainable by design
Find award-winning, energy-saving products
designed for a greener future.
Protect more with Samsung Care+
Protect your Galaxy
Protect appliances and electronics
We're here for you
Contact Samsung Support
Connect with an expert by phone, chat, email to
the Samsung Members app.
Support for business products
Get protection with service plans, extended warranties and more.
Discover Samsung products for you
Buy with confidence
Free returns
Don't love it? Returns are on us withing 28 days of your purchase.ε
Finance available
Pay on your terms, from 6 to 48 months.
Free delivery
Order by 8pm and get it the next day. 24/7 tracking.
* Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI®) survey of customers rating their own TVs. Samsung achieved #1 ratings for Overall Quality and Warranty Coverage. Samsung tied with three other brands for Overall Quality. Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.
† Based on the 2023 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. Samsung tied with one other brand for Service Quality. ACSI is a registered trademark of American Customer Satisfaction Index LLC.
‡ Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home entertainment and digital appliances, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
1 Additional $30 convenience fee
2 Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in the rural areas with access to quality repair service.
ε Limited to returns initiated within 15 days of purchase for products purchased on Samsung.com or the Shop Samsung App. Some products may be available with extended return offers, subject to change without notice.