Shop, pick up and repair safely
Safe services at home and out-of-home
The well-being of our customers and staff remains our top priority. For our in-home and out-of home services, we've comprehensively enhanced our safety protocols to provide secure and hygienic environments that ensure peace of mind. Let's stay safe, together.
The well-being of our customers and staff remains our top priority. For our in-home and out-of home services, we've comprehensively enhanced our safety protocols to provide secure and hygienic environments that ensure peace of mind. Let's stay safe, together.
Safe service at home
From packaging to in-home repairs, explore how we're keeping you safe from the comfort of home.
Safe service at home
From packaging to in-home repairs, explore how we're keeping you safe from the comfort of home.
Safe packaging
and shipping
Safe in-home delivery, installation and repairs
Safe service
at your door
Guiding safety principles
To ensure the health and well-being for our customers and staff, we're requiring our staff and Samsung authorized service providers to enhance their safety practices by doing the following.
Guiding safety principles
To ensure the health and well-being for our customers and staff, we're requiring our staff and Samsung authorized service providers to enhance their safety practices by doing the following.
Visit preparation
Prior to arrival, Samsung authorized service providers will reach out to go over safety measures to help keep everyone safe.
Protective gear
All Samsung authorized service providers are required to use hand sanitizer, gloves and masks to minimize contact.
Health screenings
Our staff and Samsung authorized service providers are required to complete a daily health screening and temperature check at the beginning of each day. If they are experiencing any symptoms, they will be asked to remain home and seek medical guidance.
Sanitization
Technicians are required to use hand sanitizer and sanitizing wipes to fully clean and disinfect the unit, equipment and any other areas that they may have come in contact with.
Social distancing
Technicians will review safety protocols with the customer at the start of service and explain the need for maintaining social distancing.
Vehicle sanitization
Technicians are required to disinfect and clean their service vehicle at the beginning of every day.
Safe service out-of-home
When it's easier or faster to get service outside your home, we're requiring our staff and Samsung authorized service providers to take rigorous measures for your safety and well-being.
Safe service out-of-home
When it's easier or faster to get service outside your home, we're requiring our staff and Samsung authorized service providers to take rigorous measures for your safety and well-being.
Safe repairs curbside and walk-in
Safe service at our
Samsung Experience Stores
Guiding safety principles
To prioritize the safety of customers, staff and everyone in between, we're requiring that our staff and Samsung authorized service providers take the below measures to enhance their safety practices.
Guiding safety principles
To prioritize the safety of customers, staff and everyone in between, we're requiring that our staff and Samsung authorized service providers take the below measures to enhance their safety practices.
Appointment only
Curbside operations will be done by appointment only to help manage traffic flow and limit interactions.
Disinfecting & cleaning
Walk-in repair centers will be required to disinfect displays and products frequently and sanitize each space daily.
Health & safety training
Staff will be trained on specific health and safety procedures prior to working.
Health screenings
Our staff and Samsung authorized service providers are required to complete a daily health screening and temperature check at the beginning of each day. If they are experiencing any symptoms, they will be asked to remain home and seek medical guidance.
No touch service and payment
Staff are required to practice social distancing during service.
Protective gear
All staff and Samsung authorized service providers are provided with hand sanitizer, gloves and masks to reduce contact.
Hygienic repairs
Curbside teams will be equipped with sanitizer, a UV-C cleaning device, ESD zip closure bags and jewelry trays for safe transfer of devices for repair.
Caring for our customers and community
To make life easier in these unprecedented times, we're changing how we support our customers and giving back to our communities. Whether you're at home or on the frontlines, see how we're supporting you.
Caring for our customers and community
To make life easier in these unprecedented times, we're changing how we support our customers and giving back to our communities. Whether you're at home or on the frontlines, see how we're supporting you.
