Caring for our customers and community

Caring for our customers and community
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How we’re changing for our customers

Whether you’re about to buy or already own a Samsung product, we’re changing how we support you—with extended warranties, no-touch delivery and more—so that everything is a little easier.

How we’re changing for our customers

Whether you’re about to buy or already own a Samsung product, we’re changing how we support you—with extended warranties, no-touch delivery and more—so that everything is a little easier.

Extended warranties

We will honor all manufacturer warranties that expire between April 1 and June 30, 2020–just call, text or chat to let us know.¹

No-touch delivery

In addition to offering free overnight shipping on mobile products, we’ve partnered with FedEx so that you can give verbal acknowledgement for your order delivery rather than physically signing for it.

Celebrating resilience

In support of first responders and healthcare professionals on the frontline, we’re extending our employee discount of up to 30% off products and offering a free repair for their Samsung phone.² ³

Support to keep you moving forward

From product questions to product support, our experts are ready to solve your problems.

Support to keep you moving forward

From product questions to product support, our experts are ready to solve your problems.

Here for you round-the-clock

Whether you need in-depth info or to set up a repair, we’re here for you online via round-the-clock chat, Facebook Messenger , Twitter or by phone at 1-800-SAMSUNG.¹

Find a Samsung Repair Center

While Samsung 837 and all Samsung Experience Stores are temporarily closed, you can still find a Samsung Repair Center. And if you would rather not leave your car to get support, we’re also offering curbside drop-off and pick up for repairs .⁴

Resolve issues from home

This quick guide is all about making home work for you. It will teach you about your Samsung device and help you easily resolve issues on your own.

Stay apart, stay together

Wach Film

Stay at-home solutions

Discover stay-at-home essentials and tech tips for staying connected, productive and healthy at home.

Stay at-home solutions

Discover stay-at-home essentials and tech tips for staying connected, productive and healthy at home.

Working smarter

Staying connected and secure

Living healthy

Relaxing with entertainment

Giving back to our community

Giving back to our community

To date, Samsung Electronics has donated more than $33 million worth in funds and goods around the world to governments and communities most affected by COVID-19. Those goods have ranged from medical supplies and air purifiers to tablets for remote learning and smartphones for patients in quarantine hoping to contact their loved ones.

In the U.S., our top priority is to keep our nearly 20,000 employees and their families healthy and safe during this uncertain time — and that includes the communities they call home.

To aid communities across the U.S., we have donated a total of $4.3 million to support local needs in the states with our largest workforces, supplied hospitals in hard-hit states with Samsung products and technology that aid frontline healthcare workers, expedited the delivery of nearly $3 million in technology and supplies to schools transitioning to remote learning and done so much more.

Learn more about Samsung’s efforts in the U.S. and globally .


1. You can schedule a service appointment for when it is again safe for technicians to provide care in your area.Show More
1. You can schedule a service appointment for when it is again safe for technicians to provide care in your area. Your health and safety are our top priorities, so we will continue to reassess extensions as guidelines may shift. Get in touch and let us know how we can help. This warranty extension applies to noncommercial use of your product only. See the FAQs on the Extended Warranty Page for more info. Show Less
2. First responder and healthcare professionals discount: The prices and special offers shown are provided exclusively for participants in Samsung's First Responder Discount Program.Show More
2. First responder and healthcare professionals discount: The prices and special offers shown are provided exclusively for participants in Samsung's First Responder Discount Program. By participating, you affirm that you are a first responder in local, state, or federal service, that you agree to these terms and will use an authentic email address when you create your Samsung Account.

First responder program offers can be combined with most, but not all, other offers on Samsung.com. First responder prices are not available at retail locations or online sites other than this site. The prices and all other terms and conditions associated with the Program and Samsung.com are subject to change at any time without prior notice. You may use your first responder pricing on two (2) products per product category ordered by your email address or delivered to your shipping address within each calendar year.Show Less
3. Service options vary by location. Show More
3. First responder and healthcare professional free repair: Excludes Galaxy Fold and Galaxy Z Flip phones. Not available for phones that don’t power on or have liquid damage. See full terms and conditions.Show Less
4. Service options vary by location. Check your local store. Show More
4. Service options vary by location. Check your local store. For more information: https://www.ubreakifix.com/blog/current-repair-options#CurbsideShow Less