We got you
Get your phone fixed fast and easy with our #1 Quality† and Service Coverage‡ in the US for mobile devices. With the We Come to you van service, you can schedule an appointment online and a certified technician will meet you wherever you are for a convenience fee of $30.‡ Samsung Care also provides convenient walk-in, mail-in and self-repair options. You’re never far from convenient, speedy and quality service.
How it works
1. Back up
Select Start Repair Service to begin your service request. We Come to You option is shown based on your model and location.
2. Schedule
Select Start Repair Service to begin your service request. The We Come to You option is shown based on your model and location.
3. Repair
At the scheduled time and location, a Samsung Certified Technician will come to you and perform the repair from our Mobile repair van.
4. Complete
Repairs are usually completed within 2 hours, using genuine Samsung parts. Payment will be processed upon completion.
An Inside Look
Samsung Care mobile repair journey
Curious about what happens to your mobile device during the repair process? Check out this behind-the-scenes video from our walk-in and mail-in mobile repair facilities in Texas to learn more!
Get personalized messages about your product
Receive personalized Care messages to get the most out of your products, warranty updates, service information, and more.
Find out more about your convenient service options for your Samsung mobile device
Let us help you take the guesswork out of mail-in and walk-in services so your phone, tablet, or other Galaxy device can be repaired and delivered back to you as quickly as possible!
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
- † Source: 2025 ACSI® Survey of customers rating their Cell Phone manufacturer. Samsung was rated #1 for Service Experience for Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org
- ‡ Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). Network connection and a valid address accessible by van is needed in order to schedule an appointment online; appointments are available subject to parts availability and capacity.
- 1 By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms and Privacy.
