TV Services
Delivery Only
Services included:
· Shipment is placed inside the customer door, across the threshold, out of the sweep of the door. Specifically includes delivery to consignee’s unit in Apartment or Condo buildings.
Services not included:
· Remove their shoes. They will act with care to protect the home and merchandise.
· Lift or hoist TVs over objects or through windows to complete a delivery.
· Alter property to complete a delivery except for simple door removal.
White Glove (If Selected):
· Delivery inside to room of choice.
· Shipment is unpacked and stand, or legs are attached to unit.
· Unpack and set up TV on accompanying stand, test power for functionality.
· De-trash and debris removal.
Before Delivery:
· A responsible adult, 18 years or older, must be present at delivery.
· All product dimensions are on Samsung.com. If you have any questions about the product, please contact Samsung at Samsung Support.
Delivery + Installation
Services included:
· Delivery inside to room of choice.
· Installation of Wall mount and TV to residential wall
· TV mount must be purchased separately or provided by the customer
· If you have a TV mounted where you would like your new one installed, unhook all wires/cables.
· Your new TV may be mounted on an existing wall mount provided that:
· It is compatible with your new TV and It is mounted securely with no damage.
· Power on TV and test functionality, remove carton and packing materials from premises leaving work areas neat, clean and dry.
· Delivery and installation may occur on separate days depending on carrier.
Services not included:
· Installation services does not include:
o Drill into tile, granite, marble, manufactured stone, slate, or mirrors.
o Wire Concealment is not offered and cannot be performed.
o Remove their shoes. They will act with care to protect the home and merchandise.
o Lift or hoist TVs over objects or through windows to complete a delivery.
o Alter property to complete a delivery except for simple door removal.
o Utilize ladders- all wall mount installs will be from ground level.
o Do not provide any electrical work (installing new outlet and electrical rewiring).
Before Delivery:
· A responsible adult, 18 years or older, must be present at delivery.
· All product dimensions are on Samsung.com. If you have any questions about the product, please contact Samsung at Samsung Support.
Delivery Only
Services included:
· Standard parcel delivery of product to your front door.
· Signature may be required.
Delivery + Installation
Services included:
· Standard parcel delivery of product to your front door.
· Signature may be required.
· Installation room of choice.
· Installation of Wall mount and TV to residential wall.
· TV mount must be purchased separately or provided by the customer.
· If you have a TV mounted where you would like your new one installed, unhook all wires/cables.
o Your new TV may be mounted on an existing wall mount provided that:
o It is compatible with your new TV and It is mounted securely with no damage.
· Power on TV and test functionality, remove carton and packing materials from premises leaving work areas neat, clean and dry.
· Installation will be completed by a separate delivery team which is usually two after delivery is completed. You will be contacted once delivery is completed.
Services not included:
· Installation services does not include:
o Drill into tile, granite, marble, manufactured stone, slate, or mirrors.
o Wire Concealment is not offered and cannot be performed.
Before Delivery:
· A responsible adult, 18 years or older, must be present at delivery.
· All product dimensions are on Samsung.com. If you have any questions about the product, please contact Samsung at Samsung Support.
