Galaxy Buds keep disconnecting from phone

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date.

How to wear your Samsung earbuds

Safety Precautions Avoid using the earbuds without the earbud tips or wingtips to prevent potential harm to your ears. Do not excessively pull on the earbud tip or wingtip to avoid tearing. Should you experience any ear pain or skin irritation while using the earbuds or any in-ear devices, discontinue use immediately and consult a doctor. Setting U

No, low, or poor audio quality on Samsung earbuds

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdate

Listen to music on your Samsung earbuds

Play music from your Galaxy Buds Note: On iOS devices, you can connect your earbuds to the Buds app instead of the Galaxy Wearable app. The Galaxy Buds, Galaxy Buds2, Galaxy Buds2 Pro, and Galaxy Buds Pro are not compatible with the iOS Buds app and can only be connected directly through Bluetooth. Once your earbuds are set up, you can stream music

Differences between the Galaxy Buds models

Battery The Galaxy Buds have impressive battery lives. You can use the Galaxy Wearable app to check on the remaining battery percentage, and even wirelessly charge them using select phones. Note: Keep your buds up to date with the latest software for the best battery life and performance. Battery life Galaxy Buds+: Up to 22 hours of play time, with

All about your Samsung earbuds’ battery life

Battery life While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. Galaxy Buds FE give you up to 7 hours of play time per charge, which can be extended to up to 26 hours with a fully charged case. Galaxy Buds2 Pro give you up to 8 h

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact