Support/FAQs

Read the FAQs below to learn more about WatchON. If you have additional questions or need help, visit Customer Support.

What is Samsung WatchON?

Samsung WatchON allows you to discover, enjoy and control a personalized TV and movie experience while searching for content from multiple providers in one place from your favorite Samsung device*.

How does WatchON compare to other services/apps on the market?

Samsung WatchON allows you to discover, search, view and control live TV, movies and video on demand like no other service available, all within a single user interface. In addition, Samsung WatchON provides a platform that truly shows the meaning of "connected devices," allowing you to access content across different Samsung devices.

How much does it cost to use Samsung WatchON?

Samsung WatchON is free to use. Additional charges may be incurred from content providers (subscription or a la-carte basis) and may vary from $.99 to $24.99.

How does Samsung WatchON work?

Samsung WatchON works by providing you with the ultimate TV and movie experience. With Samsung WatchON you can immerse yourself in a rich entertainment experience by:

  • Controlling your TV and cable box via your mobile device.
  • Getting personalized recommendations for live TV and on-demand video.
  • Search for TV and movie titles from different providers in one app.
  • Play your video from your mobile device to your TV (Galaxy S 4 models and earlier). You can also take live TV from your TV and play it back on your mobile device**.

WatchON and Galaxy S 5 FAQs

What is WatchON on the Samsung Galaxy S® 5?

Samsung WatchON allows you to discover, enjoy, and control a personalized TV and movie experience while searching for content from multiple providers in one place on your Galaxy S 5.

How does Samsung WatchON on the Samsung Galaxy S 5 work?

Samsung WatchON works by providing you with the ultimate TV and movie experience. With Samsung WatchON you can immerse yourself in a rich entertainment experience by:

  • Controlling your TV and cable box via your mobile device.
  • Getting personalized recommendations for live TV and on-demand video.
  • Search for TV and movie titles from different providers in one app.
  • Learn about what you're watching with WatchON Complementary Content functionality.
  • Take live TV from your TV and play it back on your mobile device**.

How do I get Samsung WatchON for my Samsung Galaxy S 5 to work?

Samsung WatchON for the Galaxy S 5 needs to be downloaded from Samsung Apps or Galaxy Essentials and installed on your Galaxy S 5. Once you have installed the app, tap the WatchON icon within the device Apps to launch the service.

WatchON and Galaxy S 4 FAQs

What is WatchON on the Samsung Galaxy S® 4?

Samsung WatchON allows you to discover, enjoy, and control a personalized TV and movie experience while searching for content from multiple providers in one place on your Galaxy S 4.

How does Samsung WatchON on the Samsung Galaxy S 4 work?

Samsung WatchON works by providing you with the ultimate TV and movie experience. With Samsung WatchON you can immerse yourself in a rich entertainment experience by:

  • Controlling your TV and cable box via your mobile device.
  • Getting personalized recommendations for live TV and on-demand video.
  • Search for TV and movie titles from different providers in one app.
  • Learn about what you're watching with WatchON Complementary Content functionality.
  • Play your video from your mobile device to your TV. You can also take live TV from your TV and play it back on your mobile device**.

How do I get Samsung WatchON for my Samsung Galaxy S 4 to work?

Samsung WatchON is preloaded on the Galaxy S 4. Just look for the WatchON logo within applications and launch the app.

WatchON and Tablets FAQs

What is Samsung WatchON on the Samsung Galaxy Note® and Samsung Galaxy Tab® 2?

Samsung WatchON allows you to discover, enjoy and control a personalized TV and movie experience while searching for content from multiple providers in one place on your Samsung Galaxy Note 8.0.

How does Samsung WatchON on the Samsung Galaxy Note and Samsung Galaxy Tab 2 work?

Samsung WatchON works by providing you with the ultimate TV and movie experience. With Samsung WatchON you can immerse yourself in a rich entertainment experience by:

  • Controlling your TV and cable box via your mobile device.
  • Getting personalized recommendations for live TV and on-demand video.
  • Search for TV and movie titles from different providers in one app.
  • Learn about what you're watching with WatchON Complementary Content functionality.
  • Play your video from your mobile device to your TV. You can also take live TV from your TV and play it back on your mobile device**.

How do I get Samsung WatchON for my Samsung Galaxy Note 8.0?

Samsung WatchON is preloaded on the Galaxy Note 8.0. Just look for the WatchON logo on the Galaxy Note 8.0 home screen and launch the app.

How do I get Samsung WatchON for my Samsung Galaxy Tab and Samsung Galaxy Note?

Samsung WatchON is available at Google Play.

*Samsung WatchON is only available on specified Samsung devices.
**Mobile device and TV must be on the same Wi-Fi® connection.

Movies and TV shows featured are available on Media Hub. NBC's Smash and USA's Psych available day after air & NBC's Heroes previous seasons all available on Media Hub.