Samsung Care+

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Certified care by Samsung experts

Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals.

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Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Unexpected Slip

Dropped it from your hands? No need to worry.

Here's what's covered

Accidental damage

Get the unlimited cover for cracks, drops or spills.2

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Certified care

Samsung certified technicians will fix your device using genuine parts.

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.3,4

1 Claim per year

Make 1 claim for a screen repair within 1 year of cover

Select your device to find out your coverage details5,6,7

table

Models

Z Series

S Series

A Series

Galaxy Z Fold 7, Z Fold6,
 Z Fold 5, Z Flip7, Flip7 FE, Flip 6, Z Flip 5

Galaxy S25 Ultra, S25+, S25, S25FE S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23 FE 

Galaxy A73,  A72, A56, A55, A54, A53, A52, A36, A35,A34, A33,  A32

Galaxy A26, A25, A24, A23, A22, A13

Galaxy A14

Galaxy A15, A16, A17

Coverage

Coverage

Coverage

12 Months

12 Months

12 Months

Repair fee

Repair fee

Repair fee

Nigeria

NGN 169 493

NGN 84 746

NGN 42 373

NGN 33 898

Not available

NGN 33 898

Kenya

KES 14 929

KES 7 464

KES 3 732

KES 2 985

KES 2 985

KES 2 985

Ghana

GHS 1 365

GHS 682

GHS 341

GHS 273

Not available

GHS 273

Mauritius

MUR  5 182

MUR 2 591

MUR 1 295

MUR 1 036

MUR 900

MUR 1 036

Zambia

ZMW 2 618

ZMW 1 309

ZMW 654

ZMW 523

Not available

ZMW 523

Tanzania

TZS 284 361

TZS 141 180

TZS 71 090

TZS 56 872

TZS 56 872

TZS 56 872

Ethiopia

ETB 17 180

ETB 8 590

ETB 4 295

ETB 3 436

ETB 1 000

ETB 3 436

Uganda

UGX 404 035

UGX 202 017

UGX 101 008

UGX 80 807

UGX 80 807

UGX 80 807

Côte d'Ivoire

XOF 64 904

XOF 32 452

XOF 16 226

XOF 12 980

Not available

XOF 12 980

Senegal

XOF 64 904

XOF 32 452

XOF 16 226

XOF 12 980

Not available

XOF 12 980

Mali

XOF 64 904

XOF 32 452

XOF 16 226

XOF 12 980

Not available

XOF 12 980

Cameroun

XOF 64 904

XOF 32 452

XOF 16 226

XOF 12 980

Not available

XOF 12 980

Guinea

1 003 099 GNF

501 549 GNF

250 774 GNF

200 619 GNF

Not available

200 618 GNF

Moçambique

MZN 7 800

MZN 3 900

MZN 1 950

MZN 1 560

Not available

MZN 1 560

Reunion

99 EURO

49 EURO

25 EURO

20 EURO

Not available

20 EURO

The Repair Fees are subject to change without notice.

Privacy policy
  • *** Galaxy Tab Series is not eligible for Samsung Care Plus Programme.
  • **** A15 5G not eligible for Samsung Care+ in the following countries: Cameroon, Mali, Guinea.
  • ***** Battery replacement only available when deemed necessary by the authorized repair partner.
    Reunion Eligible Devices: Galaxy A15, A16, A25, A35, A55,S24, S24+, S24 Ultra, S24FE, Fold6, Flip6, S25, S25+, S25 Ultra
  • ***** Fold7, Flip7 and Flip7 FE not eligible for Samsung Care+ in the following countries: Kenya, Tanzania, Uganda, Ethiopia

Terms and Conditions

Kenya
Kenya Kenya
Ghana
Ghana Ghana
Nigeria
NIGERIA NIGERIA
Mauritius
MAURITIUS MAURITIUS
Zambia
Zambia Zambia
Tanzania
Tanzania Tanzania
Uganda
Uganda Uganda
Ethiopia
Ethiopia Ethiopia
Côte d'Ivoire
Senegal
Mali
Cameroun
Guinea
Moçambique
Reunion

Upgrade with a higher trade-in value with Samsung Care+8

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How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase 

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now

2. Buy within 30 days of your purchase

You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site

Already a Samsung Care+ member? Sign in to view your plan.

Check my Samsung Care+

How to claim your benefits

Simply follow the steps below.

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Contact us

If you have an existing Samsung Care+ service plan, please contact IUA on admin@iua.co.za

Customers can also use livechat

table

Country

Contact Number

Email Address

Kenya

0800 545 545

service.seea@samsung.com

Tanzania

0800 780 089

Nigeria

0800 726 7864

dealercareng@samsung.com

Ghana

0800 100077

Mauritius

+230 460 3830

ZAService@samsung.com

Zambia

0211 350 370/3434

Cote d'Iviore

8000 0077

Cameroon

67095 0077

Senegal

800 00 0077

Uganda

0800 300 300

Reunion

(+262) 0262 50 88 80

Frequently Asked Questions

Kenya
Kenya Kenya
Ghana
Ghana Ghana
Nigeria
NIGERIA NIGERIA
Mauritius
MAURITIUS MAURITIUS
Zambia
Zambia Zambia
Tanzania
Tanzania Tanzania
Uganda
Uganda Uganda
Ethiopia
Ethiopia Ethiopia
  • Device and screen images simulated for illustrative purposes.
  1. A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
  2. Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
  3. Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
  4. Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
  5. Please refer to approximate service fees at https://www.samsung.com/africa_en/support/warranty/
  6. Samsung Care+ prices are subject to change without notice.
  7. Samsung Care+ coverage may vary by country, model and deductibles may apply.
  8. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.