What is covered in your warranty

Warranty Policy

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service center.

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations

Click to find your local Repair Service Centre


What is not covered?

1. This Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the Product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by you. SAMSUNG does not warrant that any SAMSUNG software will meet your requirements, will work in combination with any hardware or software provided by a third party, that the operation of any software will be uninterrupted or error free or that any defects in the software are correctable or will be corrected.

2. This Limited Warranty does not cover

a) normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays),
b) defects caused by rough handling (including, without limitation, defects caused by sharp items, by bending, compressing or dropping, etc.), or
c) defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by SAMSUNG (e.g. as set out in the Product’s user guide)
d) transport costs and/or
e) other acts beyond the reasonable control of SAMSUNG.

3. This Limited Warranty does not cover defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by SAMSUNG or was used otherwise than for its intended use. Defects can be caused by viruses from your or from a third party’s unauthorized access to services, other accounts, computer systems or networks. This unauthorized access can take place through hacking, password mining or through a variety of other means.

4. This Limited Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

5. This Limited Warranty is not enforceable if the Product has been opened, modified or repaired by anyone other than a SAMSUNG Authorized Customer Care Center, if it is repaired using unauthorized spare parts or if the Product’s serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of SAMSUNG.

6. This Limited Warranty is not enforceable if the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

7. Failure of the product due to the use of third party software programmes to alter, change, adapt or amend the existing, approved Samsung software which operates on the product. The functionality or operation of third party media services and/or content available on accessible via the product.

Other important notices

A third party, independent operator provides the SIM card and cellular and/or other network or system on which the Product operates. Therefore, SAMSUNG will not accept responsibility under this warranty for the operation, availability, coverage, services or range of the cellular or other network or system. Before SAMSUNG or SAMSUNG Authorized Customer Care Centers can repair or replace the Product the operator may need to unlock any SIM-lock or other lock that may have been added to lock the Product to a
specific network or operator. In such situations kindly contact first your operator to unlock the Product.

Please remember to make back-up copies or keep written records of all important content and data stored in your Product, because content and data may be lost during repair or replacement of the Product. SAMSUNG, in a manner consistent with the provisions of the section entitled “Limitation of SAMSUNG’s Liability” below, shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repair or replacement of the Product.

All parts of the Product or other equipment that SAMSUNG has replaced shall become the property of SAMSUNG. If the Product is found not to be covered by the terms and conditions of this Limited Warranty, SAMSUNG or SAMSUNG Authorized Customer Care Centers reserve the right to charge a handling fee. When repairing or replacing the Product, SAMSUNG may use products or parts that are new, equivalent to new or re-conditioned.
Your Product may contain country specific elements, including software.

If the Product has been re-exported from its original destination country to another country, the Product may contain country specific elements that are not considered to be a defect under this Limited Warranty.

Limitation of SAMSUNG’s liability

This Limited Warranty is your sole and exclusive remedy against SAMSUNG and SAMSUNG’ s sole and exclusive liability in respect of defects in your Product.

This Limited Warranty replaces all other SAMSUNG warranties and liabilities, whether oral, written, (non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.

To the extent permitted by applicable law(s) SAMSUNG does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.

To the extent permitted by applicable law, SAMSUNG’s liability shall be limited to the purchase value of the Product. The above limitations shall not apply in case of gross negligence or intentional misconduct of SAMSUNG or in case of death or personal injury resulting from SAMSUNG’ s proven negligence.

NOTE! Your Product is a sophisticated electronic device. SAMSUNG strongly encourages you to familiarize yourself with the user guide and instructions provided with and for the Product. Please also note that the Product might contain high precision displays, camera lenses and other such parts, which could be scratched or otherwise damaged if not handled very carefully.

SAMSUNG Electronics Co. Ltd.