Warranty Information
For peace of mind we offer a manufacturer’s warranty on all our products.
If you need to claim against the warranty, please contact us and we’ll guide you through the process.
Below you’ll find an overview of what’s covered in your warranty, links to register your products and your current registered products.
We recommend registering your product with us, so that we can help you as quickly and efficiently as possible.
What is covered in your warranty
MOBILE DEVICE
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Mobile Phone
- Warranty period 24 months
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General Information
- Customer details such as : Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
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Tab
- Warranty period 24 months
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General Information
- Customer details such as : Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
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Note
- Warranty period 24 months
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General Information
- Customer details such as : Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
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Charger
- Warranty period 6 months
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General Information
- Customer details such as : Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
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Battery
- Warranty period 12 months
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General Information
- Customer details such as : Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
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Earphones
- Warranty period 6 months
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General Information
- Customer details such as : Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In case of repair unit can be booked with a Samsung Authorised Service Centre.
TV & AV
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Television
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
Samsung hereby offers a 24 month warranty policy to customers who have purchased or purchase a UHD TV (including QLED) from a Samsung authorized dealer.
The policy shall apply to only products purchased after 1 November 2018. -
Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
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DVD/VCR
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
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Blu-ray
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
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Home cinema
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
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MP3
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
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Accessories
(Audio Visual Products)- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase
Home Appliances
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Refrigerator
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Additional information
10 year Warranty on Refrigerator Digital Inverter Compressor
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Wine Cooler
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Washing Machine
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Additional information
10 year Warranty on Washing Machine Digital Inverter Motor
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Washer Dryer
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Tumble Dryers
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Dishwasher
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Microwave
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Additional information
10 year Warranty on Microwave Oven Magnetron
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Oven
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Hob
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Cooker hood
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
In-Home Repair
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Vacuum cleaner
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
Carry in Repair
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Additional information
10 year Warranty on Vacuum Cleaner Digital Inverter Motor
PC & OFFICE
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Large Format Display
- Warranty period 24 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is In-home site or carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Set Back Box - SBB
- Warranty period 24 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Monitor
- Warranty period 24 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Hospitality TV
- Warranty period 24 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Cloud Products
- Warranty period 24 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Note PC
- Warranty period 24 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
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Accessory
(IT & Business)- Warranty period 6 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.
CAMERA & CAMCORDER
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Camera
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
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Camcorder
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
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Colour photo printer
- Warranty period 12 months
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General Information
- Customer details such as: Name, Contact number
- Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.
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Warranty Service
There is a carry in repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.
Warranty Policy
Warranty Policy
All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.
SAMSUNG Electronics Africa Warranty Procedure
Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.
To make warranty claims simple with SAMSUNG, please follow these easy steps:
1. If you wish to make a claim under warranty, please contact your nearest authorized service center.
2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim.
3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act).
4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.