What is covered in your warranty

Warranty Policy

Warranty Policy

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way. Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service center.

2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim. 

3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act). 

4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations