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      SUPPORT ALERT

      Recommended Retail Parts Price of Mobile Phones

      Exclusively for out of warranty repair in Samsung Authorized Service center in Nigeria or Kenya!

      How to

      Dear Client

      Your health and safety as well as the wellbeing of our staff is of paramount importance to us.

      As a precautionary measure and in line with the recommendations from the Presidential announcement and the guidelines from the Department of Health we have taken the decision to reduce the number of staff at our Call Center.

      In line with interventions put in place to manage the spread of the COVID-19, our Call Center will be operating with extremely limited resources and therefore strongly encourage you to make use of one of our alternative channels:

      Technical enquiries: tellus@samsung.com
      General/VOC enquiries: zaservice@samsung.com or https://www.samsung.com/africa_en/support/email/
      Repair Follow-Ups: zabookings@samsung.com
      Promo related enquiries: verify@samsung.com
      Premium/Signature enquiries: zasignature@samsung.com
      Key Accounts enquiries: key.accounts@samsung.com
      Pick-Up Service enquiries: zacare@samsung.com
      Live Chat: http://livechat.support.samsung.com/Customer_new/AFRICA_EN
      West Africa: dealercareng@samsung.com
      East Africa: service.seea@samsung.com

      Operation Hours: 08:00am – 8:00pm Monday – Friday and 08:00am – 1:00pm Saturday South African Time

      In addition to the above, please also note that our Mauritius Toll Free Service is now active.
      You may now contact the number 8005050 for support

      Please understand that based on the volumes of enquiries we may be receiving, we are likely to take longer than usual to respond to you.