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Dear Client

Your health and safety as well as the wellbeing of our staff is of paramount importance to us.

As a precautionary measure and in line with the recommendations from the Presidential announcement and the guidelines from the Department of Health we have taken the decision to reduce the number of staff at our Call Center.

In line with interventions put in place to manage the spread of the COVID-19, our Call Center will be operating with extremely limited resources and therefore strongly encourage you to make use of one of our alternative channels:

Technical enquiries: tellus@samsung.com
General/VOC enquiries: zaservice@samsung.com or https://www.samsung.com/africa_en/support/email/
Repair Follow-Ups: zabookings@samsung.com
Promo related enquiries: verify@samsung.com
Premium/Signature enquiries: zasignature@samsung.com
Key Accounts enquiries: key.accounts@samsung.com
Pick-Up Service enquiries: zacare@samsung.com
Live Chat: http://livechat.support.samsung.com/Customer_new/AFRICA_EN
West Africa: dealercareng@samsung.com
East Africa: service.seea@samsung.com

Operation Hours: 08:00am – 8:00pm South African time, Monday to Friday

Please note that this will be applicable to the following countries

  • Mauritius
  • Madagascar
  • Namibia
  • Reunion
  • Zimbabwe
  • Nigeria (Cities: Lagos, Aubja and Ogun)
  • Ghana (Cities: Accra and Kumsai)
  • Uganda
  • Rwanda

Please understand that based on the volumes of enquiries we may be receiving, we are likely to take longer than usual to respond to you.

Contact Us

Online

Email

We aim to respond within 24 hours for all enquiries.

Email CEO

Directly contact the CEO's Office for any suggestions on how Samsung can assist you better

Phone

East Africa

Kenya 0800 545 545
Tanzania 0800 780089
Sudan 1969
Uganda 0800 300 300
DRC 499 999
Rwanda 9999

West Africa

Nigeria 0800 726 7864
Ghana 0800 100077
Senegal 80000-0077
Ivory Coast 8000-0077
Cameroon 67095 0077

South Africa

South Africa 0860 726 7864
Mozambique 847267864
Zambia 0211 350 370 / 3434
Namibia 08 197 267 864
Mauritius +230 460 3830
Reunion 02625088 80
Zimbabwe 0808 0204

* For any printer related enquiries please visit the HP website .

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